Troubleshooting - Sony KDE-37 Service Manual

2-2. TROUBLESHOOTING

Twin View
Problem
I cannot get Twin View to work
There is no Twin View window,
or it is just static
Twin View cannot display
anything but TV channels
Twin View displays the same
program in both windows
Remote Control
Problem
Remote control does not
Cannot change channels with
the remote control
Remote control does not operate
non-Sony video equipment
™
CableCARD
Problem
Problems using CableCARD
™
or CableCARD services
Possible Remedies
s If you are using a cable box to unscramble all channels (as shown on page 26), you
cannot use the Twin View feature. This is because the cable box can unscramble
only one channel at a time. But if you need the cable box to unscramble only some
(usually premium) channels, you can use Twin View for unscrambled channels if
you connect both a cable and cable box, as shown on page 25.
s
You can use Twin View to view a signal from a different source that is connected to
the TV's A/V jacks (such as a VCR or DVD player) in the second window by
pressing the TV/VIDEO
s
Digital sources, as well as any sources connected to the VIDEO 4, VIDEO 5,
VIDEO 6 inputs, display in the left window, but not in the right windows.
s
Be sure the Twin View window is set to a video input or channel that has a signal
airing.
s You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing the
s Try cycling through the video inputs by pressing the
that the Label Video Inputs
page 105.)
s
Both Twin View windows might be set to the same channel. Try changing channels
in either window.
Possible Remedies
operates The batteries could be weak. Replace the batteries.
s
Check the orientation of the batteries.
s TV (FUNCTION)
Press the
SAT/CABLE (FUNCTION)
CABLE mode.
s
Make sure the TVís power cord is connected securely to the wall outlet.
s Locate the TV at least 3-4 feet away from fluorescent lights.
s
If you are using the TV to change channels, first press the
button.
s
If you are using another device to change channels, be sure you have not
inadvertently switched your TV from the channel 3 or 4 setting. Use the
Fix
option to ìf ixî the channel based on the hookup you used (see page 99).
s If you are using another device to change channels, be sure to press the
FUNCTION
button for that device. For example, if you are using your cable box
to change channels, be sure to press the
s
If you replaced the batteries to the remote recently, the code numbers for the video
equipment may need to be reset.
s There may be more than one code for the equipment that you are attempting to
operate.
s
There is a possibility that some non-Sony equipment cannot be operated by your
Sony TV remote.You may need to use the equipmentís original remote control.
Possible Remedies
™
s
Check that the CableCARD
s
The CableCARD
can receive digital cable TV services. See the activation instructions on page 51.
s
Check the Diagnostics
can be useful in providing information to an authorized technician or repair
person.)
s
Contact your cable TV provider.
button while in Twin View.
TV/VIDEO
option is not set to Skip. (See the Setup Menu on
button. You may have inadvertently pressed the
button, which changes the remote control to SAT or
SAT/CABLE (FUNCTION)
™
is inserted properly (see page 51).
™
must be activated by your local cable TV provider before you
™
and CableCARD menu options (see page 108). (This
button.
TV/VIDEO button. Check
TV (FUNCTION)
Channel
button.
KDE-37XS955/42XS955 (UC) 2-2