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Symptom
There are
toner
smudges or
residual
images.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
Abnormal
areas (white,
black, or
color) appear
in a regular
pattern.
Solving Problems with Printing Quality
Cause
One or more of the
toner cartridges are
defective or installed
incorrectly.
The media transfer
roller is dirty.
The media path is
dirty with toner.
One or more of the
toner cartridges are
defective.
One or more of the
imaging units is
defective.
The laser lens is dirty. Clean the laser lens.
A toner cartridge may
be defective.
One or more of the
imaging units is
defective.
Solution
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
Print several blank sheets and the
excess toner should disappear.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
Remove the imaging units and check
for damage. If it is damaged, replace it.
Remove the toner cartridges with the
color causing the abnormal image.
Replace it with a new toner cartridge.
Remove the imaging units and check
for damage. If it is damaged, replace it.
13-35
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