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Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you're
using unsupported print media or original media.
Symptom
Several
sheets go
through the
machine
together.
Media mis-
feed mes-
sage stays
on.
Duplex mis-
feeds.
Solving Problems with Media Misfeeds
Cause
The front edges of
the media are not
even.
The media is moist
from humidity.
Front cover needs to
be opened and
closed again to reset
the machine.
Some media remains
misfed in the
machine.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Media is still being
misfed.
Solution
Remove the media and even up the
front edges, then reload it.
Remove the moist media and replace it
with new, dry media.
Open and close the front cover again.
Check the media path again to make
sure that you have removed all of the
misfed media.
Use KONICA MINOLTA-approved
media. See "Special Paper" on
page 4-11.
Also, refer to
http://printer.konicaminolta.com
for a complete list of currently
approved media.
Plain paper, recycled paper, special
paper, Thick 1 and Thick 2 can be
autoduplexed if the media type is set
properly in the driver. See "Specifica-
tions" on page 4-2.
Make sure that you have not mixed
media types in the tray.
Do not duplex, envelopes, labels, letter
head, postcards, glossy media, or sin-
gle side only paper.
Check the media path inside the
duplex again to make sure that you
have removed all of the misfed media.
13-23
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