Siemens HiPath 500 Operating Instructions Manual

Siemens HiPath 500 Operating Instructions Manual

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HiPath 500
HiPath 3000
HiPath 5000
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

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Table of Contents
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Summary of Contents for Siemens HiPath 500

  • Page 1 HiPath 500 HiPath 3000 HiPath 5000 optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance Operating Instructions...
  • Page 2: Before You Begin

    Before You Begin These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 500 and HiPath 3000 / 5000. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone.
  • Page 3: Marks

    Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified en- vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
  • Page 4: Table Of Contents

    Contents Contents Before You Begin ......2 Important Notes ......... . . 2 Marks .
  • Page 5 (Not for HiPath 500) ........
  • Page 6 Transferring a Call after a Speaker Call (Announcement) in a Group 58 Trunk Flash (Not for HiPath 500) ......59 If You Cannot Reach a Destination ...
  • Page 7 Communicating with PC Applications over a CSTA Interface ..92 Controlling Relays (Not for HiPath 500) ......93 Sensors (HiPath 3300/3350/3500/3550 Only) .
  • Page 8 Special Functions in the LAN (Not for HiPath 500) ......111 Leaving a Hunt Group/Group Call ......111 Transferring Call Forwarding .
  • Page 9: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 economy basic standard advance Function keys Full-duplex speakerphone feature Illuminated display Headset port USB interface Interface for add-on equipment Option bays [1] The name and model of your telephone are printed on the base of your optiPoint 500. optiPoint 500 economy/basic/standard control panel Key field fixed function keys:...
  • Page 10: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open Iluminated Keypad listening Display, LEDs and ring tones 2 lines with 24 chars Key field freely programmable keys Handset Fixed...
  • Page 11: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).
  • Page 12: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: > < > to scroll to a function and press Forwarding on execute it. You can select other functions directly depending on the situation.
  • Page 13: Functions You Can Use

    Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Page 102f.
  • Page 14: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). •...
  • Page 15: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by Step Raise or lower the volume. Keep pressing the key until the desired volume is set. Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: •...
  • Page 16: Open Listening In The Room During A Call

    Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
  • Page 17: Making Calls

    Making Calls – Basic Functions Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.
  • Page 18: Redialing A Number

    Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.
  • Page 19: Turning The Microphone On And Off

    Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone.
  • Page 20: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? Call the second party. Return to the first party: Confirm.
  • Page 21: Transferring A Call

    Enter the number of the party to which you want to transfer the call. Announce the call, if necessary. Replace the handset. > Select and confirm Transfer? [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 22: Call Forwarding

    Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work)
  • Page 23: Using Call Forwarding No Reply (Cfnr)

    Making Calls – Basic Functions Step by Step Using Call Forwarding No Reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone.
  • Page 24: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
  • Page 25: Using Callback

    US: Next callback? > key to display additional entries. UK: Display next? Deleting a displayed entry: Press the "OK" dialog key to confirm your selection. Delete? [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 26 Making Calls – Basic Functions Step by Step Ending callback display: > Select and confirm. US: Exit? > UK: End? Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker...
  • Page 27: Saving Repertory Dialing Numbers On A Key

    Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on pro- grammable keys that are unassigned by default. External and internal station numbers, as well as func- tions/procedures (comprising several operating steps) can be stored on these keys Page 62.
  • Page 28: Using Repertory Dialing Keys

    Making Calls – Basic Functions Step by Step If you make a mistake: > Select and confirm. This deletes all digits entered. Previous? The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED"...
  • Page 29: Telephone Settings

    Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.
  • Page 30: Adjusting The Speakerphone To The Room Acoustics

    Making Calls – Basic Functions Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet room", "Normal room"...
  • Page 31: Display Backlight

    Making Calls – Basic Functions Step by Step Display backlight This function is only available with optiPoint 500 advance. When operating optiPoint 500 advance, e.g. when dial- ling a call number, a display backlight switches on auto- matically. The backlight switches off automatically a few seconds after the last action is completed.
  • Page 32: Making Calls - Convenience Functions

    If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls). [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 33: Using The Speakerphone

    Making Calls – Convenience Functions Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.
  • Page 34: Answering A Call With A Headset

    Making Calls – Convenience Functions Step by Step Answering a Call With a Headset This function is not available with optiPoint 500 economy. Precondition: Your telephone rings. Confirm. Answer? or If the "Headset" key has been configured Page 62: Press the key. The LED lights up. Ending the call: Press the key.
  • Page 35: Answering Calls From The Entrance Telephone And Opening The Door

    Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
  • Page 36: Accepting A Call From An Answering Machine

    Making Calls – Convenience Functions Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.
  • Page 37: Dialing/Making Calls

    Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.
  • Page 38: Using A Caller List

    Ending Retrieval > Select and confirm. US: Exit? > UK: End? Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 39 Making Calls – Convenience Functions Step by Step Displaying the Call Time and Additional Call Infor- mation Precondition: You have retrieved the caller list and the selected call is displayed. > Select and confirm. Time/Date sent? > View station no. >...
  • Page 40: Speed-Dial

    0 to 9). If the speed-dial number is already in use, the pro- grammed station number appears on the screen. Confirm. US: Change? UK: Change entry? [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 41 Making Calls – Convenience Functions Step by Step First enter the external code and then the external sta- tion number. Confirm. US: Save? UK: Save entry? If you make a mistake: > Select and confirm. This deletes all entered digits. Previous? Confirm.
  • Page 42: Dialing A Number From The Internal Directory

    Confirm. US: Directory? UK: Phonebook? Enter the code. If applicable If several directories have been configured (not for HiPath 500): Confirm. 1=internal? The first entry is displayed on the screen. If an optiPoint application module is connected to your telephone, the "Terminal Mode" is activa- ted once the function is started Page 117.
  • Page 43 Making Calls – Convenience Functions Step by Step For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the following letters by using the same method.
  • Page 44: Dialing From The Telephone Database (Ldap) (Not For Hipath 500)

    Making Calls – Convenience Functions Step by Step Dialing from the Telephone Database (LDAP) (Not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
  • Page 45 Making Calls – Convenience Functions Step by Step Confirm. Search? The name is searched for. This may take a few seconds. The result is displayed: If only one name is found, it is displayed. Confirm. Call? If several names are found (max. 50), the first name is displayed.
  • Page 46: Using Mailboxes

    Press the key. The LED lights up. Program/Service > Select and confirm 80=Speaker call? Enter the code. Enter the station number. Responding to a speaker call Page 33. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 47: Talking To Your Colleague With Discreet Calling

    Step by Step Talking to Your Colleague with Discreet Calling (Not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You...
  • Page 48: Reserve Trunk

    Press the key. The LED lights up. Program/Service > Select and confirm 41=Temporary MSN? Enter the code. Enter the DID number you wish to use. Dial the external number. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 49: Associated Dialing/Dialing Aid

    Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.
  • Page 50: During A Call

    Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...
  • Page 51: Preventing And Allowing Call Waiting (Automatic Camp-On)

    > Select and confirm. Waiting tone off? > Waiting tone on? Enter code for "tone off" or "tone on". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 52: Parking A Call

    If a parked call is not picked up, after a specific period of time the call is returned to the tele- phone from where it was parked (recall). [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 53: Placing External Calls On Hold

    Making Calls – Convenience Functions Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Page 62, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.
  • Page 54: Conducting A Conference

    Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. Call the first party. >...
  • Page 55: Ending A Conference (Initiator Only)

    LED goes out. Replace the handset, if this feature is configured (con- tact your service personnel). Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500) > Select and confirm. Drop last conf. party? Press the key.
  • Page 56: Activating Tone Dialing/Dtmf Suffix-Dialing

    Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 57: Recording Calls

    Making Calls – Convenience Functions Step by Step Recording Calls If configured (ask your administrator), you can record calls. Precondition: You are conducting a call, the "Record- ing" key is configured Page 62. Press the illuminated "Recording" key. The LED lights An announcement notifies you and the person you are speaking with that recording has begun.
  • Page 58: Transferring A Call After A Speaker Call (Announcement) In A Group

    Making Calls – Convenience Functions Step by Step Transferring a Call after a Speaker Call (An- nouncement) in a Group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, Page 46) to announce a call in progress to a group of users Page 95.
  • Page 59: Trunk Flash (Not For Hipath 500)

    Making Calls – Convenience Functions Step by Step Trunk Flash (Not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.
  • Page 60: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the Camp-on display and the busy tone is followed by the ring tone.
  • Page 61: Using Night Answer

    Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (standard night answer service) or by you (temporary night answer service).
  • Page 62: Saving Functions, Procedures And Appointments

    Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently dialed number Page 27, or frequently used functions/procedures (comprising sev- eral operating steps) on any free key on your telephone or add-on device. You can use dual-level key assignment if you have con- figured a key as the "switching"...
  • Page 63 UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Control Re- lay (not for HiPath 500), Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off), US: MULAP Privacy Release UK: Privacy Re- lease: Saved function is not active.
  • Page 64 Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.
  • Page 65 Override, US:Park UK:Call Park, Pickup - directed, Pick- up - group, Account code, Show call charges, Radio pag- ing equip (not for HiPath 500), Answer page, Timed re- minder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, US:Consult internal UK:Enquiry, US:Consult UK:Enquiry, Associated dial, Associated serv., Tel.
  • Page 66: Assigning A Procedure (Operating Steps) To A Key

    Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Page 49, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.
  • Page 67 Saving Functions, Procedures and Appointments Step by Step > Select and confirm. UK: Program another key? > US: Another key? Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.
  • Page 68: Appointments Function

    Saving Functions, Procedures and Appointments Step by Step Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment Page 69. To do this, you need to save the time you want the call to be made.
  • Page 69: Using Timed Reminders

    Saving Functions, Procedures and Appointments Step by Step Using Timed Reminders Precondition: You must have saved a timed reminder Page 68. The current time is the time stored. The telephone rings. The timed reminder appears on US: Reminder: the screen. UK: Reminder at: Press the key twice.
  • Page 70: Displaying And Assigning Call Charges

    Page 117. The prompts are now shown on the optiPoint ap- plication module display. You can use the keys on the optiPoint application module. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 71: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges"...
  • Page 72: Dialing With Call Charge Assignment

    May be necessary, depending on how your system is configured; contact your service personnel for details. Enter the number of the external station. You can also enter the account code during an external call. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 73: Private Sphere/Security

    (continuous buzzing tone) reminds you that do not disturb is active. Authorized internal callers can automatically override the do not disturb function after five sec- onds. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 74: Caller Id Suppression

    Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. > Select and confirm. Suppress call ID? >...
  • Page 75: Monitoring A Room

    Private Sphere/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.
  • Page 76: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
  • Page 77: Locking The Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone Page 79.
  • Page 78: Locking Another Telephone To Prevent Unauthorized Use

    Enter the code. Enter the internal number of the telephones that you want to lock or unlock. > Confirm. =Lock phone? > #=Unlock phone? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 79: Saving Your Pin

    Enter the new PIN. Repeat the new PIN. If you forget your PIN, contact your service per- sonnel, who can reset your PIN to "00000". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 80: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.
  • Page 81: Displaying And Deleting Messages You Have Sent

    Using Other Functions Step by Step Displaying and Deleting Messages You Have Sent > Select and confirm. View sent message? Enter the code. > Follow the display prompts. Texts sent to groups can be deleted only by the originator. Answering Messages "Messages received:"...
  • Page 82: Leaving An Advisory Message

    Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.
  • Page 83: Display Number Of Waiting Calls And Overload Indication

    Using Other Functions Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Page 62. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
  • Page 84: Using Another Telephone Like Your Own For A Call

    Dial the external number. This state is canceled at the end of the call. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 85: Change Call Number (Relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (ask your service person- nel). Your previous telephone then receives the old call num- ber of your new telephone.
  • Page 86: Fax Details And Message On Answering Machine

    Ringer cutoff on • Messages received: • View callbacks Press the key. The LED lights up. Program/Service > Select and confirm #0=Reset services? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 87: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact your ser- vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
  • Page 88: Using System Functions From The Outside (Disa: Direct Inward System Access)

    Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your ser- vice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •...
  • Page 89 Using Other Functions Step by Step Wait for a dial tone and then enter the code, such as 97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and DTMF telephones). Dial the external number.
  • Page 90: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (e.g. toll fraud).
  • Page 91: Controlling Connected Computers Or Other Programs And Telephone Data Service (Not For Hipath 500))

    Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500)) If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.
  • Page 92: Communicating With Pc Applications Over A Csta Interface

    Using Other Functions Step by Step Communicating with PC Applications over a CSTA Interface If this function has been configured (ask your service personnel), you can use your telephone to communi- cate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send informa- tion to the application and receive information from the application, for example, on your telephone's display.
  • Page 93: Controlling Relays (Not For Hipath 500)

    Using Other Functions Step by Step Controlling Relays (Not for HiPath 500) If this function has been configured (contact your ser- vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).
  • Page 94: Radio Paging (Not For U.s., Not For Hipath 500)

    Using Other Functions Step by Step Radio Paging (Not for U.S., Not for HiPath 500) If paging equipment is connected to your system (con- tact your service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch.
  • Page 95: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your ser- vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
  • Page 96 > Select and confirm US: Leave group? > This turns off the audible tone for the displayed group or UK: Leave hunt group? trunk. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 97 If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 98: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.
  • Page 99: Activating And Deactivating A Ringing Group

    Removing all telephones in call ringing group: > Select and confirm. Ringing group off? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 100: Uniform Call Distribution (Ucd)

    Press the key. The LED lights up. Program/Service > Select and confirm UCD? > Confirm. #402=Not available? 402=Available? rhdf qhdf Enter the code for "Not available" or "Available". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 101 Press the key. The LED lights up. Program/Service > Select and confirm UCD? > Confirm. 405=Calls in queue? qhdi Enter the code for "on" or "off". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 120...
  • Page 102: Team And Executive/Secretary

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your ser- vice personnel), you belong to a team of users for whom special keys were programmed: •...
  • Page 103: Answering Calls With Trunk Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...
  • Page 104: Switching Between Phone Calls On Multiple Trunks

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key.
  • Page 105: Forwarding Calls On Lines

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Forwarding Calls on Lines You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
  • Page 106 Team and Executive/Secretary Functions With Trunk Keys Step by Step Deactivating call forwarding: Press the key. The LED lights up. Program/Service > Select and confirm. #501=Forward Line: Off? ride Enter the code. Press the trunk key you wish to use. Enter the number of the trunk key you wish to use.
  • Page 107: Using Dss Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.
  • Page 108: Transferring A Call In Progress

    Team and Executive/Secretary Functions With Trunk Keys Step by Step or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset.
  • Page 109: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
  • Page 110: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service > Select and confirm. 940=Phone test? qmhd Enter the code. If everything is OK, •...
  • Page 111: Special Functions In The Lan

    Special Functions in the LAN (Not for HiPath 500) Step by Step Special Functions in the LAN (Not for HiPath 500) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 3000 systems are interconnect- ed via a LAN (Local Area Network, e.g. proprietary PC network).
  • Page 112: Transferring Call Forwarding

    Special Functions in the LAN (Not for HiPath 500) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Page 22 for your telephone from other HiPath 5000 telephones. > Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.
  • Page 113: Using Night Answer

    Special Functions in the LAN (Not for HiPath 500) Step by Step Using Night Answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer Page 61. > Select and confirm.
  • Page 114: Activating And Deactivating A Ringing Group

    Special Functions in the LAN (Not for HiPath 500) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 99.
  • Page 115: Controlling Relays

    Special Functions in the LAN (Not for HiPath 500) Step by Step Controlling Relays If this feature is configured (contact your service per- sonnel), you can also control relays Page 93 in other HiPath 3000 communications platforms. > Select and confirm.
  • Page 116: Opening The Door

    Special Functions in the LAN (Not for HiPath 500) Step by Step Opening the Door If this feature is configured (contact your service per- sonnel), you can also activate the door opener Page 35 in other HiPath 3000 communications plat- forms.
  • Page 117: Advanced Options For Telephone Operation

    Advanced Options for Telephone Operation Step by Step Advanced Options for Telephone Operation Terminal Mode – optiPoint application module The optiPoint application module add-on device cannot be operated on the optiPoint 500 economy. If your optiPoint 500 is equipped with an optiPoint appli- cation module, the following function is automatically switched to "Terminal Mode"...
  • Page 118 Advanced Options for Telephone Operation Step by Step optiPoint application module keypad The optiPoint application module keypad offers easy op- eration for entering letters, numbers and special charac- ters. Keypad A B C Keys for lower-case letters or, in combination with the key, upper-case letters.
  • Page 119: Entering Text Via The Keypad

    Advanced Options for Telephone Operation Step by Step Navigation key Moves the cursor to the left. Moves the cursor to the right. Moves the cursor up or scrolls up. Moves the cursor down or scrolls down. Saves an entry or confirms a function. Entering text via the keypad Enter text via the keypad.
  • Page 120: Different Displays In A Hipath 4000 Environment

    Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Step by Step Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Depending on the system configuration, not all func- tions may appear on the display exactly as shown in this document.
  • Page 121: Menu

    Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Step by Step Menu Function Description More features? DTMF dialing? Page 56 Speaker call? Page 46 Retrieve call? Page 52 Pickup - directed? Page 32 Account code? Page 72...
  • Page 122: Labeling, Documentation

    • with a computer: You have avail of a CD Rom (ask your service personnel) with the elec- tronic operating instructions for your HiPath 500 and HiPath 3000 / 5000 Page 123. You can label your keypads for each PC.
  • Page 123: Attaching A Station Number Label

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.
  • Page 124: Accessories

    Labeling, Documentation Accessories The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys. You can connect up to two key modules to your telephone.
  • Page 125: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
  • Page 126: Responding To Error Messages On The Screen

    Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.
  • Page 127: Contacts For Resolving Problems

    Fixing Problems Step by Step Possible cause 1: Key affects other layer If "Delete other layer" appears on the menu: you tried to program a function or internal station num- ber with LED on a key that is already programmed on the second layer (for example, external station number).
  • Page 128: Index

    Index Index call forwarding ..........22 MSN in CO ..........24 call recording ..........57 call request ..........38 call signal ............. 14 accessories ..........124 call transfer ..........21 account code ..........72 call volume ..........14, 30 activating door opener ......
  • Page 129 Index delete/backspace key faceplate ......118 deleting advisory messages key module ..... 82 ..........10 desk microphone fax details ........124 ............ 86 details, fax forwarding ........... 86 ........... 22 dial input editing multiple subscriber number (MSN) ......... 37 ..24 dialing forwarding MSN in CO ......
  • Page 130 Index key fields, labeling Navigation key ......9, 10, 122 .......... 119 key module night answer ..........10 ..........61 keypad notes ............117 .............. 2 keypad dialing ..........90 keys assigning ..........62 open door fixed ............9, 10 with a code ..........
  • Page 131 Index DTMF tone dialing ........56 switches ............93 radio paging equipment PSE ....94 system speed-dialing ........ 40 recall ............. 58 system-wide cancellation ......86 receiving volume ........14, 30 recording ............57 redialing a number ........18 from the caller list ........
  • Page 132 Index ............100 using a caller list ......... 38 using a temporary phone ......84 using functions from the outside .... 88 variable call forwarding ......22 waiting calls ..........83 work time ..........101...
  • Page 133: Overview Of Functions/Codes (Alphabetical)

    Call wait.trm.off #490 Caller List Save number Changeover on Changeover off Change PIN Conference Start conference Adding a party to the conference End conference View conf parties Remove party Drop last conf. party (only for U.S., not for HiPath 500))
  • Page 134 < > Code Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On (not for HiPath 500) Control Relay Off (not for HiPath 500) Data I/O Service US:Directory UK:Phonebook 1=internal 2=LDAP (not for HiPath 500) DISA...
  • Page 135 Join hunt group Leave hunt group Rejoin all groups Leave all groups #85# Lock all phones Monitoring Mute on Mute off Night answer on Night answer off Open door Override Page (not for HiPath 500) Answer page (not for U.S.)
  • Page 136: Ringing Group On

    Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog. feature key Recording Redial Reject call...
  • Page 137: Temporary Phone

    Show call charges (own telephone) View call charges (other party’s telephone) Speaker call Suppress call ID Restore caller ID Tel. data service (not for HiPath 500) Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect...
  • Page 138: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 139 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.
  • Page 140: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
  • Page 141 An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C121-10-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.

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