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Troubleshooting
P#
Category
Problem
P#
Category
Problem
17
Recovery
How and when is the
Recovery DVD used?
P#
Category
Problem
18
Scanner
Scanner
Calibration
Maintenance did not
Problem
succeed
HP Designjet T1100 MFP, 4500mfp, 4500 Scanner, 820 MFP Service Manual
1-16
Q#
Question
2
Is the folder of the server
you are trying to map
already mapped by
another user in the PPC?
3
Do you have permission
to access and write to the
network folder you are
trying to map?
4
Are you using the correct
user name and
password?
Q#
Question
-
-
Q#
Question
1
Did any error occur when
performing the Scanner
Maintenance?
Yes/No C/T
Solution
Yes
C
Windows does not allow the
same server to be mapped
by two different users on one
computer. Use the access
connection previously
mapped or delete the
connection and map a new
access connection.
No
C
Go to Q3
Yes
C
Go to Q4
No
C
You cannot access this
network folder. Select a
network folder for which you
have read and write
permissions.
Yes
C
Try to map the network file
from another computer by
selecting Windows Explorer
> Tools > Map network drive.
If you are able to map the
drive in this manner, you
should also be able to map
through the PPC.
No
C
Use the correct user name
and password.
Yes/No C/T
Solution
-
C
The recovery DVD is used if
the system needs to be
reinstalled. Insert the DVD in
to the PC and reboot the
Yes/No C/T
Solution
Yes
C
Refer to Q2
No
C
Clean the scanner and then
run Scanner Maintenance
again (refer to P24 and P25).
If that does not help, refer to
system
Q5

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Troubleshooting

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This manual also for:

4500mfp, 4500, 820 mfp

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