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HP Designjet T1100 Service Manual: Troubleshooting General Scanner Issues

Scanner series.
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P#
Category
Problem
P#
Category
Problem
10
Copy
One side of the
Problem
preview is black
P#
Category
Problem
11
Copy
Only a part of the
problem
master print is being
HP Designjet T1100 MFP, 4500mfp, 4500 Scanner, 820 MFP Service Manual
Q#
2
Are the lines not sharp?
3
Are the lines broken and
the errors situated in a
vertical column between
Q#
1
Have you upgraded the
scanner firmware to the
latest version?
2
Have you upgraded the
system software to the
latest version?

Troubleshooting general scanner issues

Q#
1
Are you scanning a thick
copied
Question
Yes/No C/T
Yes
No
Yes
No
2 columns?
Question
Yes/No C/T
No
Yes
No
Yes
Question
Yes/No C/T
Yes
original?
No
Troubleshooting
Solution
C: Are you using the correct
C/T
copy method? Try
sharpening. If sharpness is
different between Cameras,
you may have a Focus
Problem. T: Check focus of
cameras with Focus
Adjustment Pattern
Refer to Q3
C
You might have a visible
stitching error (refer to P28)
C
Check the dpi. In the case of
too low resolution, jagged
diagonal lines will appear
Solution
C
Upgrade scanner firmware to
latest version. See 5-33.
Refer to Q2
C
Upgrade system software (use
System Recovery DVD)
T
Most likely a Camera Error.
Perform the Manual Camera
Adjustment (Test 9). Replace
the Camera Board if
necessary
Solution
C
Uncheck extended media
handling box in scanner
settings (using extended
media will load the original
between both entry and exit
rollers before scanning - this
means that you will not have
the start of the thick original
scanned. Also the scan speed
will be slower, and no "back -
ups"/reversing is allowed
while scanning)
Refer to Q2
1-13

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Troubleshooting

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This manual also for:

4500mfp, 4500, 820 mfp

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