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Troubleshooting

P#
Category
Problem
P#
Category
Problem
3
Copy
I get thick lines of
problem
slightly wrong colors
in my copy
P#
Category
Problem
4
Copy
Some colors are not
problem
the same when I
compare the master
print with the copy
HP Designjet T1100 MFP, 4500mfp, 4500 Scanner, 820 MFP Service Manual
1-10
Q#
Question
2
Are the lines horizontal
and equally spaced?
3
Are the lines horizontal,
but irregular (maybe only
1 line)?
4
Do you have a great
number of regular spaced
lines very close to each
other and restricted to one
side (1 camera) only?
Q#
Question
1
Are the lines vertical and
also present in your
preview?
2
Are the lines horizontal
and equally spaced?
Q#
Question
1
Is the scanner clean and
calibrated?
Yes/No C/T
Solution
Yes
C
Check printheads by starting
printhead test on Printer. By
using the built-in test print
function in the Designjet Scan
Copy application, you can
also get an idea whether the
Printer is performing OK
No
Refer to Q3
Yes
C
The lines could be caused by
a data error. Upgrade system
software
No
Refer to Q4
Yes
T
You have a camera error.
Replace Camera Board
Yes/No C/T
Solution
Yes
C
The scanner needs to be
cleaned and calibrated (refer
to P24 and P25)
No
Refer to Q2
Yes
C
Check printheads by starting
printhead test on Printer. By
using the built-in test print
function in the Designjet Scan
Copy application, you can
also get an idea whether the
Printer is performing OK
No
Refer to P2
Yes/No C/T
Solution
No
C
Refer to P1. Clean and
calibrate the scanner (refer to
P24 and P25)
Yes
Refer to Q2

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Troubleshooting

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This manual also for:

4500mfp, 4500, 820 mfp

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