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HP Designjet T1100 Service Manual: Troubleshooting Issues; Troubleshooting Print-quality And Copy Issues

Scanner series.
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Before sending a Support Technician to the customer, identify
whether the problem is related to the scanner or the Panel
PC (PPC).
If the problem is scanner-related, erase the parameter block
and run the scanner maintenance. Then perform the system
recover using the most recent version of the software.
If the problem is PPC-related, perform the system recovery
using the most recent version of the software.
If the problem persists, try the solutions listed in the tables
below.
P#
Category
Problem
1
Copy
The colors on one
problem
side of the copy does
not correspond to the
colors on the other
side of the copy
P#
Category
Problem
2
Copy
I get thin lines of
problem
wrong colors in my
HP Designjet T1100 MFP, 4500mfp, 4500 Scanner, 820 MFP Service Manual

Troubleshooting Issues

The following guide will help you to find a solution to some typical problems
that some customers may experience.
The problems (P#) that can be solved remotely through on-phone support
and customer intervention are marked C.
The problems that require on-site intervention performed by a Support
Technician are marked T.

Troubleshooting print-quality and copy issues

Q#
1
Have you cleaned and
calibrated your scanner
2
Have you upgraded the
system software to the
latest version?
Q#
1
Are the lines vertical and
also present in your
copy
Question
Yes/No C/T
No
recently?
Yes
No
Yes
Question
Yes/No C/T
Yes
preview?
No
Troubleshooting
Solution
C
Camera differences - The
scanner needs to be cleaned
and calibrated (refer to P24
and P25)
Refer to Q2
C
Upgrade system software
(use Update System DVD)
T
Cameras need adjusting or
the Camera Board replacing
Solution
C
Erase the parameter block
and run the scanner
maintenance. Then clean and
calibrate the scanner (refer to
P24 and P25)
Refer to Q2
1-9

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Troubleshooting

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This manual also for:

4500mfp, 4500, 820 mfp

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