Troubleshooting - Sony TRINITRON KV-36FS13H Service Manual

Other Information

Troubleshooting

Problem
Reset TV to
factory settings
No picture
(screen not lit), no sound
Remote control
does not operate
Dark, poor or no
picture (screen lit),
good sound
Good picture,
no sound
Cannot receive upper
channels (UHF) when
using an antenna
No color
Only snow and noise
appear on the screen
Dotted lines
or stripes
TV is fixed to one channel
Double images or ghosts
Cannot operate menu
Cannot receive any
channels when using
cable TV
Cannot gain enough volume
when using a cable box
54
Possible Remedies
Turn on the TV. While holding down the RESET button on the remote
control, press the POWER button on the TV. (The TV will turn itself off,
then back on again.) Release the RESET button.
If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
Make sure the power cord is plugged in.
Push the power button on the front of the TV.
Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV. When watching connected equipment, set to VIDEO 1, 2, 3, or 4, as
appropriate.
Try another channel, it could be station trouble.
Batteries could be weak. Replace the batteries.
Press TV (FUNCTION) when operating your TV.
Make sure the TV's power cord is connected securely to the wall outlet.
Locate the TV at least 3-4 feet away from fluorescent lights.
Check the orientation of the batteries.
Adjust the Picture setting in the Video menu (see page 36).
Adjust the Brightness setting in the Video menu (see page 36).
Check antenna/cable connections.
Press MUTING so that "MUTING" disappears from the screen (see page 4).
Make sure Speaker is set to ON in the Audio menu (see page 38).
Change Cable to OFF (see page 40).
Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV's memory (see page 40).
Adjust the Color settings in the Video menu (see page 36).
Check the antenna/cable connections.
Try another channel; it could be station trouble.
Press ANT to change the input mode (see page 7).
Adjust the antenna.
Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV's memory (see page 40).
Check your Channel Fix settings (see page 40).
Using a highly directional outdoor antenna or a cable may solve the
problem.
If the item you want to choose appears in gray, you cannot select it.
Use Auto Program in the Channel menu to add receivable channels that are
not presently in the TV's memory (see page 40).
Check your cable settings.
Make sure Cable is set to ON in the Channel menu (see page 40).
Increase the volume of the cable box using the cable box's remote control.
Then press TV (FUNCTION) and adjust the TV's volume.