TROUBLESHOOTING GUIDE
PROBLEM
NOTE: Possible Cause/Test must be performed in
the sequence shown for each problem.
1. Supply connections. See TEST #1.
WON'T POWER
UP
2. Unplug washer or disconnect power.
(No response
3. Check harness connections.
when buttons
4. User interface assembly. See TEST #4.
are pressed.)
1. Supply connections. See TEST #1.
WON'T START
CYCLE
2. Unplug washer or disconnect power.
(No response
3. Check harness connections.
when Start
4. User interface assembly. See TEST #4.
button is
pressed.)
1. User interface assembly. See TEST #4.
WON'T SHUT
OFF WHEN
2. Lid switch. See TEST #8.
EXPECTED
User interface assembly. See TEST #4.
CONTROL
WON'T ACCEPT
SELECTIONS
WON'T
1. Check water connections to machine.
DISPENSE
2. Check for plugged screen in water source.
3. Log valve. See TEST #2.
1. Check water connections to machine.
WON'T FILL
2. Check for plugged screen in water source.
3. Log valve. See TEST #2.
4. Unplug washer or disconnect power.
5. Check harness connections.
1. Unplug washer or disconnect power.
OVER FILLS
2. Check pressure hose connections.
3. Water level and calibration. See TEST #6.
1. Make sure basket is floating.
WON'T
AGITATE
2. Unplug washer or disconnect power.
3. Check harness connections.
4. Lid switch. See TEST #8.
5. Motor. See TEST #3.
1 Lid switch. See TEST #8.
WON'T SPIN
2. Unplug washer or disconnect power.
3. Check harness connections.
4. Motor. See TEST #3.
1. Check drain hose installation.
WON'T DRAIN
2. Check for plugged drain hose.
3. Drain pump. See TEST #7.
1. Check for swapped water connections to
INCORRECT
machine.
WATER
TEMPERATURE
2. ATC (Automatic Temperature Control).
See TEST #5.
ALL HOT FILLS ATC (Automatic Temperature Control).
See TEST #5.
1. Unplug washer or disconnect power.
WON'T
RECIRCULATE
2. Check for plugged recirculation hose.
WATER
3. Check for leaks in recirculation system.
4. Recirculate pump. See TEST #7.
See "Display Fault/Error Codes."
DISPLAY IS
FLASHING
POSSIBLE CAUSE/TEST
TROUBLESHOOTING TESTS
TEST #1 Supply Connections
This test assumes that proper voltage is pres-
ent at the outlet.
1.
Unplug washer or disconnect power.
2.
Access the machine/motor control as-
sembly. See Accessing & Removing the
Electronic Assemblies.
3.
With an ohmmeter, check for continuity
between the neutral (N) terminal of the
plug and P13-1 on the machine/motor
control. See Figures 3 and 4, page 6-16.
•
If there is continuity, go to step 4.
•
If there is no continuity, replace the
power cord.
4.
In a similar way, check the continuity be-
tween the L1 terminal of the plug and
P13-3 on the machine/motor control. See
Figures 3 and 4, page 6-16.
•
If there is continuity, go to step 5.
•
If there is no continuity, replace the
power cord.
5.
Visually check that the P10 connector is
inserted all the way into the machine/mo-
tor control.
6.
Visually check that the user interface as-
sembly is properly inserted into the front
console.
7.
If both visual checks pass, replace the
user interface assembly. See Reinstall-
ing the Electronic Assemblies.
8.
Plug in washer or reconnect power.
9.
Activate the Console and Indicators Di-
agnostic Test mode to verify repair.
10. If indicators still do not light, the machine/
motor control has failed:
•
Unplug washer or disconnect power.
•
Replace the machine/motor control as-
sembly.
•
Plug in washer or reconnect power.
6-9