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Troubleshooting
If there is no picture or the TV does not operate normally, make sure the problem isn't due
to the reasons indicated below.
If the problem persists even after taking the measures indicated, please contact a service
technician.
Cannot turn the TV on
• Press the Main power button on the TV.
• Connect the power cord to the AC outlet.
The screen turns blue
• Is the BLUE BACK function on? (see page 17.)
Remote control inoperable
• Replace the batteries. (see page 2.)
Buttons on front of the TV do not work
• Switch the CHILD LOCK function off. (see
page 17.)
TV does not respond immediately
• Press the main power button on the TV to
turn off the main power. Press the main
power button again to turn on the TV. If the
TV returns to a normal state, operation is
normal.
The TV turns off suddenly
• Is the OFF TIMER function set to operate?
(see page 9.)
• Is the AUTO SHUTOFF function on? (see page
17.)
Poor sound
• Press the SOUND SYSTEM button to select
another sound system. (see page 8.)
• Adjust the sound settings. (see page 18.)
26
Poor picture
• Press the COLOUR SYSTEM button to select
another colour system. (see page 8.)
• Adjust the picture settings. (see page 18.)
• Is a component signal output device, such as
a DVD player, connected correctly? (see page
4.)
• Is the VIDEO-2 SET function setting correct?
(see page 18.)
• If noise (snow) totally blocks out the picture,
check the following.
- Have the TV and aerial been connected
properly?
- Has the aerial cable been damaged?
- Is the aerial pointing in the right direction?
- Is the aerial itself faulty?
• If the TV or aerial suffer interference from
other equipment, stripes or noise may appear
in the picture. Move any equipment which
can cause interference away from the TV.
• If the TV or aerial suffer interference from
signals reflecting from mountains or
buildings, double-pictures (ghosting) will
occur. Change the aerial's direction or replace
it with an aerial with better directionality.
• When a white and bright still image (such as
a white dress) is displayed on the screen, the
white part may look as if it is coloured. When
the image disappears from the screen, the
unnatural colours will also disappear.
The picture is tilted
<AV-2937V1/AV-2932W1 only>
• A picture may be tilted due to the influence of
the earth's magnetism. In this case, use the
PICTURE TILT function to adjust the tilt. (see
page 16.)
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