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StarHub SBG1000 Installation Manual

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  • Page 2: Table Of Contents

    Wireless Security Virtual Private Networks Print Server Installation Connecting the SBG1000 to the Cable System Cabling the Ethernet Obtaining an IP address in Windows 98, Windows 98 SE, or Windows Me Obtaining an IP address in Windows 2000 or Windows XP...
  • Page 3 Setting Up a USB Driver Setting Up a USB Driver in Windows 98 Setting Up a USB Driver in Windows 2000 Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Removing the USB Driver from Windows 98 or Windows Me Removing the USB Driver from Windows 2000 Removing the USB Driver from Windows XP Configuring TCP/IP...

  • Page 4: Overview

    Offers enhanced network security for wired and wireless users The features and physical appearance of your SBG1000 may differ slightly from the picture. This product is subject to change. Not all features described in this User Guide are available on all SBG1000 models.

  • Page 5: Powerful Features In A Single Unit

    Motorola SBG1000 Wireless Cable Modem Gateway than it is using typical networking equipment: • The Installation Assistant application on the Motorola SBG1000 Wireless Cable Modem Gateway CD- ROM enables easy connection to the cable network. • For basic operation, most default settings require no modification.

  • Page 6: Sample Lan

    Sample LAN The sample LAN shown in the figure contains the following devices, all protected by the SBG1000 firewall: • A printer connected to the print server through the parallel connection • connected through the wireless IEEE 802.11b connection •...

  • Page 7: Wired Ethernet Lan

    Wired Ethernet LAN Each computer on the Ethernet LAN requires an Ethernet network interface card (NIC) and driver software installed. Because the Motorola SBG1000 Wireless Cable Modem Gateway Ethernet ports support auto- MDIX, you can use either straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet connections.

  • Page 8: Usb Connection

    Motorola SBG1000 Wireless Cable Modem Gateway USB port. For cabling instructions, see “Connecting a PC to the USB Port” Sample USB connection. Caution! Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive.

  • Page 9: Ieee 802.11B Wireless Lan

    IEEE 802.11b Wireless LAN Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a wireless LAN uses radio signals instead of wires to exchange data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office. Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office.

  • Page 10: Security

    If you enable closed network operation, the network name (ESSID) is not transmitted in the IEEE 802.11b beacon frame. This provides additional network protection because only IEEE 802.11b stations that are configured with your network name can associate with the SBG1000. Closed network operation is not part of the IEEE 802.11b standard.

  • Page 11: Virtual Private Networks

    Is fully interoperable with any IPSec client or gateway and certified IPSec stacks Print Server You can connect a printer to the Motorola SBG1000 Wireless Cable Modem Gateway back panel using a standard DB-25 connector. The print server: • Enables Windows computers on the wired or wireless SBG1000 LAN to share a printer •...

  • Page 12: Connecting The Sbg1000 To The Cable System

    Connecting the SBG1000 to the Cable System Allow 5 to 30 minutes the first time you turn on the SBG1000 to find and lock on the appropriate communications channels. Be sure the computer is on and the SBG1000 is unplugged.

  • Page 13: Cabling The Ethernet

    Type cmd and click OK to display a command prompt window. Type ipconfig /renew and press to obtain an IP address for the PC from the DHCP server on the ENTER SBG1000. Type exit and press to return to Windows. ENTER Obtaining an IP address on Macintosh or UNIX Systems Follow the instructions in your user manual.

  • Page 14: Connecting A Pc To The Usb Port

    “Setting Up the Wireless LAN” Connecting the Printer Connect the printer to the Motorola SBG1000 Wireless Cable Modem Gateway printer port. If a cable was supplied with the printer, use that cable. Consult your printer documentation to determine cabling requirements from the SBG1000 to the printer.

  • Page 15: Configuring The Sbg1000

    Caution! To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway. See “Changing the Default Password”. Firewalls are not foolproof. Choose the most secure firewall policy you can. See “Setting the...

  • Page 16: Starting The Sbg1000 Setup Program

    Help”) SBG1000 Info Display information about the Setup Program Reboot Restart the SBG1000. It is the same as pressing the reset button on the Rear Panel for less than five seconds. For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your...

  • Page 17: Changing The Default Password

    Changing the Default Password To change the default password: On the SBG1000 Setup Program screen, click Admin to display the ADMIN — basic page: Caution! To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway.

  • Page 18: Resetting Sbg 1000

    SBG 1000. Question: I have forgotten my SBG1000 setup password but I do not want to reset the password using the SBG1000 reset button because this will also reset my SBG1000 to factory default settings. What should I do? Ans: You can call our Customer Care Consultant at 6873 7373.

  • Page 19: Configuring The Gateway

    Configuring the Gateway This section describes the Gateway configuration pages in the SBG1000 Setup Program: • Gateway > STATUS Page • Gateway > WAN Page • Gateway > LAN — nat config Page • Gateway > LAN — dhcp server config Page •...

  • Page 20: Gateway > Status Page

    Gateway > STATUS Page This page displays the gateway status information:...

  • Page 21: Gateway > Wan Page

    Gateway > WAN Page Use this page to configure the external (public) wide area network (WAN) interface: Gateway > WAN page fields Field Description Host Name If the cable service provider requires a hostname to access to their network, type the hostname they provided in this field.
  • Page 22 Gateway > WAN page fields (continued) Field Description DNS IP Address 1 The cable service provider DNS server provides name-to-IP address resolution. If the DNS IP Address 2 cable service provider does not automatically assign DNS addresses from their DHCP DNS IP Address 3 server, they must provide at least one DNS server IP address to enter in these fields, in dotted-decimal format.

  • Page 23: Gateway > Lan - Nat Config Page

    IP addresses on the LAN. Apply Click to apply your changes. You must reboot the SBG1000. NEW NAT PASSTHROUGH NAT Passthrough is used to identify which CPEs are passthrough devices, not subject to network address translation.

  • Page 24: Gateway > Lan - Dhcp Server Config Page

    (hop limit) for outbound packets. The default is 64. Interface Maximum Transmission Unit Sets the SBG1000 LAN MTU, in bytes. The minimum is 68 bytes. The default is 1500 bytes. SBG1000 Apply Click to apply your changes. You must reboot the...

  • Page 25: Gateway > Lan - Dhcp Reservations Page

    Field Description RESERVE NEW IP ADDRESS You can reserve up to 32 IP addresses assigned by the SBG1000 DHCP server for specific LAN clients. For example, you can reserve an IP address for a private FTP server to ensure that it always receives the same private IP address.

  • Page 26: Gateway > Virtual Server - Status Page

    Gateway > Virtual Server – status page Use this page to check the status of Virtual Server. Please refer to the following page to configure a Virtual server. Gateway > virtual server...

  • Page 27: Gateway > Virtual Server - Configurationpage

    Gateway > Virtual Server – Configuration page Use this page to configure Virtual Server Field Description Template If Predefined template is selected (HTTP, FTP, etc...), the Server ID, Port Start, Port End default values are provided, and you only need to enter LAN IP Address and change default values if necessary. Server ID Up to 32 Virtual Servers can be configured.

  • Page 28: Gateway > Port Trigger - Predefined Page

    Gateway > Port trigger – Predefined Page Use this page to configure Port Trigger Gateway > LAN Port Trigger This page allows you to enable or disable the predefined Application Level Gateway (Port Triggers) triggers. A Port Trigger is needed for certain applications that need one or more ports opened to operate properly. The typical applications that need Port Triggers to operate properly are games, video conferencing, and file transfer (e.g., FTP).

  • Page 29: Gateway > Port Trigger - Custom Page

    Gateway > Port trigger – Custom Page Use this page to customize port trigger Field Description Name Enter the unique name for the Port Triggers. This is typically the protocol. Enable Select the check box to enable the custom Port Triggers you have created Protocol Enter the transport protocol used by the Port Triggers Port Range...

  • Page 30: Setting Up The Wireless Lan

    Setting Up the Wireless Network This section describes the Gateway configuration pages in the SBG1000 Setup Program: • Wireless > STATUS Page • Wireless > Network Page • Wireless > Security — Basic Page • Wireless > Security — Advance Page •...

  • Page 31: Configuring A Unique Wireless Network Name

    (stations) on the wireless LAN must have the same network name (ESSID) as the access point the SBG1000. You must configure the same ESSID on all IEEE 802.11b LAN clients. To configure the ESSID: Start the SBG1000 Setup Program as described in “Starting the SBG1000 Setup Program”...
  • Page 32 Shared Key authentication provides 64-bit or 128-bit WEP encryption. SBG1000 permits up to four WEP keys to be entered. However, only one WEP key can be active at any given time. (Please note hexadecimal characters are entered for the key. Hexadecimal characters include the numbers 0...
  • Page 33 Configuring Wireless Security > Advance Mac address control list and disable ESSID broadcast. To configure the Wireless Mac address control list and disable ESSID broadcast: On the left frame, click Wireless. Click the Security tab and select Advance to display the following: Field or Button Description Disable ESSID Broadcast If you disable ESSID broadcast, the network name (ESSID) will not be transmitted in the 802.11b beacon frame.

  • Page 34: Wireless > Statistics Page

    Wireless Statistics On the left frame, click Wireless. Click on Statistics:...

  • Page 35: Getting Help

    ADMIN — basic page, the following help is displayed: Setting the Firewall Policy To select a predefined policy for all packets processed by the firewall: On the SBG1000 Setup Program left panel, click Firewall. Select the level of protect you require. Click Custom to customize your firewall policy...

  • Page 36: Firewall Pages In The Sbg1000 Setup Program

    Rebooting takes 10 to 15 seconds. After rebooting, you must login again. Firewall — basic Page Use this page to select a predefined firewall policy for all packets processed by the SBG1000 firewall, as described in “Setting the Firewall Policy”...

  • Page 37: Firewall > Policy - Advanced Page

    Firewall > POLICY — advanced Page Use this page to construct a custom firewall policy. Firewall > POLICY — advanced page fields Field Description Port ID The name of the protocol being filtered. Enable Check this box to enable firewall policy filtering for the port. Allowed Protocol The allowed protocols.

  • Page 38: Firewall > Logs Page

    Firewall > LOGS Page Use this page to set which firewall events are logged. Firewall > LOGS page fields Field or Button Description Enable Session Log Check this box to log session events. Enable Blocking Log Check this box to log blocking events. Enable Intrusion Log Check this box to log intrusions.

  • Page 39: Configuring The Print Server

    Configuring the Print Server The SBG1000 print server supports a printer connected to its printer port using Microsoft, UNIX (Linux), or Apple printing. Configuring printing consists of: • Configuring the SBG1000 Print Server • Connecting the printer to the SBG1000 as shown in “Installation”...

  • Page 40: Printer > Configuration - Microsoft Smb

    Configuring Printer > Configuration – Microsoft SMB You can configure the Print server for Microsoft SMB On the left frame, click Printer. Click the Microsoft SMB tab. Field or Button Description Domain Name Enter the domain (or workgroup) name used for Microsoft SMB printing. If you provide a domain (or workgroup) name you can use the Microsoft Network neighborhood to select the SBG network print server for your print jobs.
  • Page 41 Configuring Printer > Configuration – Apple You can configure the Print server for Apple. On the left frame, click Printer. Click the Apple tab. Field or Button Description AppleTalk Zone Enter the name of the AppleTalk zone that you want to have access to the print server printer(s). Entering “*” allows all AppleTalk zones to access the print server printer(s).
  • Page 42 Configuring Printer > Configuration – LPR You can configure the Print server for LPR On the left frame, click Printer. Click the LPR tab. Field or Button Description Printer IP address This is the IP address for the printer on your LAN. This is the same IP address that has been assigned to the SBG on your LAN.

  • Page 43: Setting Up A Usb Driver

    Setting Up a USB Driver in Windows 98 Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC.
  • Page 44 Click Next. The following window is displayed: Be sure CD-ROM drivel is the only box checked. Click Next. The message Please wait while Windows searches for a new driver for this devicels is displayed. If the computer successfully locates the driver, you can skip to step 6. If the computer does not locate the driver, the previous window is displayed again.
  • Page 45 Select The updated driver... and click Next. If the following window is not displayed, verify that the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure Removing the USB Driver from Windows 98 or Windows Me.
  • Page 46 After the window shown under step 6 is displayed, click Next. If a window with the message Copying Files... displays and asks for the CD-ROM drive, type the CD-ROM drive letter (for example, D) and click OK. If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation.

  • Page 47: Setting Up A Usb Driver In Windows 2000

    Setting Up a USB Driver in Windows 2000 Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed: Click Next.
  • Page 48 Click Next. The following window is displayed: Be sure CD-ROM drives is the only box checked. Click Next. The following window is displayed:...
  • Page 49 Click Next. If the Insert Disk window is displayed, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is in the CD-ROM drive and follow steps 5 to 10. Otherwise, you can skip to step 11.. On the Insert Disk window, click OK. The Files Needed window is displayed: If necessary, select the CD-ROM drive in the Copy files from list.

  • Page 50: Setting Up A Usb Driver In Windows Me

    Setting Up a USB Driver in Windows Me Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add...

  • Page 51: Setting Up A Usb Driver In Windows Xp

    Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed: If the window above is displayed, click Finish. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is correctly inserted in the CD-ROM drive.

  • Page 52: Removing The Usb Driver From Windows 98 Or Windows Me

    Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed: Click Finish to complete the installation. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is correctly inserted in the CD-ROM drive.
  • Page 53 The Network window is displayed: Click the Motorola SurfBoard SBG1000 USB Gateway. Click Remove. The Network window no longer displays Motorola SurfBoard SBG1000 USB Gateway in the list:...
  • Page 54 Disconnect the USB cable from the PC or SBG1000. Click Yes to restart the computer. Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
  • Page 55 Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Click Remove Driver. After you remove the USB driver, re-install it on the computer:...

  • Page 56: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On the Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window: Double-click System to display the System Properties window:.
  • Page 57 Click the Device Manager button to display the Device Manager window: On the Device Manager window, double-click Network Adapters. Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon. The following window is displayed:...
  • Page 58 Close the Device Manager window. Close the Control Panel window. Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
  • Page 59 Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.

  • Page 60: Removing The Usb Driver From Windows Xp

    Removing the USB Driver from Windows XP On the Windows desktop, click Start to display the Start window: Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options:. If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window.
  • Page 61 Click System to display the System Properties window. Skip to step 6.. If a classic view similar to the following is displayed, click System to display the System Properties window:...
  • Page 62 On the System Properties window, click the Hardware tab to display the Hardware page:. Double-click the Device Manager button to display the Device Manager window: Double-click Network adapters. Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon.
  • Page 63 Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens. To start Windows Explorer, click Start and select Run to display the Run window.
  • Page 64 Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.

  • Page 65: Configuring Tcp/Ip

    Getting Help To get help on any underlined item, field, click the text. For example, if you click a field or the help button on the ADMIN — basic page, the following help is displayed: Configuring TCP/IP You must be sure all client computers are configured for TCP/IP (a protocol for communication between computers).

  • Page 66: Configuring Tcp/Ip In Windows 95, Windows 98, Or Windows Me

    Double-click the Network icon to display the Network window: Select the Configuration tab. Verify that TCP/IP is installed for the adapter used to connect to the SBG1000. If TCP/IP is installed, skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 67 Network Protocol window: Click OK. Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG1000. Click Properties. The TCP/IP Properties window is displayed:...
  • Page 68 Click the IP Address tab. Click Obtain an IP address automatically. Click OK to accept the TCP/IP settings. Click OK to close the Network window. Click OK when prompted to restart the computer and click OK again. When you complete TCP/IP configuration, go to “Verifying the IP Address in Windows 95, Windows 98, or Windows Me”...

  • Page 69: Configuring Tcp/Ip In Windows 2000

    Configuring TCP/IP in Windows 2000 On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus to display the Control Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window:...
  • Page 70 Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed: Click Properties. Information similar to the following window is displayed:...
  • Page 71 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP).
  • Page 72 Click OK. The Local Area Connection number Properties window is re-displayed. Be sure the box next to Internet Protocol (TCP/IP) is checked. Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed:...
  • Page 73 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK to accept the TCP/IP settings. Click OK to close the Local Area Connection number Properties window. Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 74: Configuring Tcp/Ip In Windows Xp

    Configuring TCP/IP in Windows XP On the Windows desktop, click Start to display the Start window: Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5.
  • Page 75 Click Network and Internet Connections to display the Network and Internet Connections window: On the Network and Internet Connections window in the “or pick a Control Panel icon, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. If a classic view similar to below is displayed, click Network Connections to display the LAN or High- speed Internet connections:...
  • Page 76 Right-click on the network connection. If more than one connection is displayed, be sure to select the one for your network interface: Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.
  • Page 77 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window: On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown above. Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 78: Verifying The Ip Address In Windows 95, Windows 98 Or Windows Me

    Verifying the IP Address in Windows 95, Windows 98, or Windows Me To check the IP address: On the Windows Desktop, click Start. Select Run. The Run window is displayed. Type winipcfg.exe and click OK. The IP Configuration window is displayed. The Ethernet Adpater Information field will vary depending on the system, as shown in the following examples: The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on the PC will be different than in the image.

  • Page 79: Verifying The Ip Address In Windows 2000 Or Windows Xp

    If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC and the SBG1000 or there are cable network problems. Check the cable connections and determine if you can view cable-TV channels on your television:...
  • Page 80 To renew the IP address: Type ipconfig /renew and press . If a valid IP address is displayed as shown, Internet access ENTER should be available. Type exit and press to return to Windows. ENTER If after performing this procedure the computer cannot access the Internet, call your cable service provider for help.

  • Page 81: Frequently-Asked Questions

    Many network and other factors can affect download speeds. How many users can one SBG1000 support? A single SBG1000 can support up to 253 users, each assigned a unique IP address, on a Class C network. What is Network Address Translation? NAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet.

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