Getting Technical Support - Cisco FastHub 100 series Installation Manual

rpsappb Page 13 Monday, September 14, 1998 8:19 AM

Getting Technical Support

If you cannot locate the source of the problem, contact technical support. Refer to the
information packet publication that shipped with your Cisco RPS for information about
how to contact technical support. Before you call, have the following information ready:
•
Chassis serial number
•
Maintenance agreement, license, or warranty information
•
Date you received the Cisco RPS
•
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate the problem
If the product is under warranty or covered by a Cisco maintenance contract, contact
Cisco's Technical Assistance Center (TAC) at 800 533-2447, 408 526-7209,
tac@cisco.com, or http://www.cisco.com.
Getting Technical Support
Troubleshooting the Cisco RPS B-13