There is something
wrong with the TV.
The TV image does not
look as good as it did
in the store.
The picture is distorted.
The colour is wrong or
The colour is poor or
the picture is not bright
There is a dotted line
on the edge of the
The picture is black
The colour is wrong or
channels, the picture
freezes or is distorted
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
Air/Cable Aerial Connection: Try HD channels after performing the Auto Tuning
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
Make sure you are watching the TV at the minimum recommended distance based
on the size and definition of the signal.
The compression of video content may cause picture distortions, especially in fast
moving pictures such as sports and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analogue and
If you're using a Component connection, make sure that the component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
other picture adjustment settings.
Energy Saving (System
Try resetting the picture.
is set to
Change the cable/satellite box resolution.
If you are using AV composite input, connect the video cable (yellow) to the TV's
green component jack.
If you are using a Component connection, make sure that the component cables
are connected to the correct jacks. Incorrect or loose connections may cause
colour problems or a blank screen.
If the TV is connected to a cable box, try to reset the box. (Disconnect and then
reconnect the AC cord and wait until the cable box reboots. It may take up to 20
Set the output resolution of the cable box to 1080i or 720p.
Mode, Brightness, Sharpness, Colour, and
Fit, change it to 16:9.
Saving) has been enabled.