The TV has several built-in systems designed for user and TV system support.
Screen Menu >
The displayed image may differ depending on the model.
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose
your TV remotely. You will need to read and agree to the service agreement before using this feature.
A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. However,
these features are only available when your TV is connected to the Internet.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset your TV
Install recommended firmware updates