Network Service Check - Dell 5535dn Service Manual

Network service check

Note: Before starting this service check, print out the network setup page. This page is found under Menu -
Reports - Network Settings. Consult the network administrator to verify that the physical and wireless network
settings displayed on the network settings page for the device are properly configured. If a wireless network is
used, verify that the printer is in range of the host computer or wireless access point, and there is no electronic
interference. Have the network administrator verify that the device is using the correct SSID, and wireless
security protocols. For more network troubleshooting information, consult the Dell Network Setup Guide.
Step Questions / actions
1 If the device is physically connected to the
network, verify that the ethernet cable is
properly connected on both ends.
Is the cable properly connected?
2 Connect the ethernet cable.
Did this fix the problem?
3 Check the printer's online status under Printers
and Faxes on the host computer. Delete all
print jobs in the print queue.
Is the printer online and in a Ready state.
4 Change the printer status to online.
Did this fix the issue?
5 Does the IP address displayed on the network
settings page match the IP address in the port
of the drivers using the printer?
6 Does the LAN use DHCP?
Note: A printer should use a static IP
address on a network.
7 Are the first two segments if the IP address
169.254?
8 POR the printer.
Is the problem resolved
9 Reset the address on the printer to match the
IP address on the driver.
Did this resolve the issue?
10 Have the network administrator verify that the
printer and PC's IP address have identical
subnet addresses.
Are the subnet addresses the same?
11 Using the subnet address supplied by the
network administrator, assign a unique IP
address to the printer.
Note: The printer IP address should match
the IP address on the printer driver.
Did this fix the problem?
12 Is the device physically connected (ethernet
cable) to the network?
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Yes
Go to step 3.
If the network is wireless,
got to step 3.
Problem resolved
Go to step 5.
Problem resolved.
Go to step 10.
Go to step 7.
Go to step 8.
Problem resolved
Problem fixed.
Go to step 12.
Problem resolved.
Go to step 13.
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 9
Go to step 10.
Go to step 10.
Go to step 11.
Go to step 12.
Go to step15.