Panasonic Pure IP-PBX KX-TDE600 Installation Manual page 211

PROBLEM
Extensions (except IP-PT/
SIP Extension) do not
operate.
You cannot make/receive
outside calls.
The PBX does not operate
properly.
Noise on external paging.
Distorted external music.
Document Version 2009-12
PROBABLE CAUSE
•
Extension card
malfunction
•
Poor connection
between the PBX and
the extension
•
A telephone with an
A-A1 relay is
connected.
•
Extension malfunction
•
Wrong type of PSU
•
An unsupported
extension card (SLC16
or MSLC16 card) is
installed.
•
An unsupported CO
line card (LCOT4,
LCOT8, or LCOT16
card) is installed.
•
IPCMEC/preinstalled
memory card
malfunction
•
Induced noise on the
wire between the PBX
and the amplifier.
•
Excessive input level
from external music
source.
SOLUTION
•
Replace the corresponding card.
•
Take the extension and plug it into the
same extension port using a short
telephone cord. If the extension works,
then the connection between the PBX and
the extension must be repaired.
•
Make sure that a 2-wire cord is used.
•
Make sure that the A-A1 relay switch of
the telephone is in "OUT" or "OFF"
position.
•
Take the extension and plug it into
another extension port that is working. If
the extension does not work, replace the
extension.
•
Replace the PSU with the appropriate
type.
•
Replace the optional service card with an
appropriate one (ESLC16 or EMSLC16
card).
•
Replace the optional service card with an
appropriate one (ELCOT16 card).
•
Press the Reset Button (refer to
"5.1.4 Using the Reset Button").
•
Turn off the power switch, and then turn it
back on.
•
Turn off the power switch, and then
unplug the PBX. After 5 minutes, plug the
PBX back in, and turn the power switch
back on.
•
See the error log using the Maintenance
Console (refer to "5.1.5 Troubleshooting
by Error Log"). If the error no. 41 is
displayed, replace the IPCMEC/
preinstalled memory card.
•
Use a shielded cable as the connection
wire between the PBX and amplifier. A
short shielded cable is recommended.
•
Decrease the output level of the external
music source by using the volume control
on the music source.
5.1.1 Installation
Installation Manual 211