Troubleshooting; Identifying The Problem; Specific Problems - Fujitsu LifeBook T Series User Manual

Troubleshooting

Your LifeBook T Series Tablet PC is sturdy and subject
to few problems in the field. However, you may
encounter simple setup or operating problems that you
can solve on the spot, or problems with peripheral
devices, that you can solve by replacing the device. The
information in this section helps you isolate and resolve
some of these straightforward problems and identify
failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem that you are having diffi-
culty in solving, go through the following procedure
before pursuing further troubleshooting:
1. Turn off your Tablet PC.
2. Make sure the AC adapter is plugged into your
Tablet PC and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your Tablet PC. Make sure it has been off at
least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
8. If you still have the problem after taking all of the
above approaches, please check our Web site at
www.fujitsupc.com for possible known support
issues.
■ If you keep notes about what you have
tried, your support representative may
be able to help you more quickly by giv-
ing additional suggestions over the
phone.
■ Do not return a failed Tablet PC to your
supplier until you have talked to a sup-
port representative.
8. If you have tried the solutions suggested in the
Troubleshooting Table and checked our Web site for
possible solutions without success, contact your
support representative:
Toll free: 1-800-8Fujitsu
Fax: 1-901-259-5700
E-mail: 8fujitsu@fujitsupc.com
Web site: http://www.fujitsupc.com.
T r o u b l e s h o o t i n g
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Hardware configuration
■
Type of device connected, if any
■
See the Configuration Label on the bottom of your
Tablet PC for configuration and serial numbers. (See
figure 2-8 on page 14 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table
When you have problems with your Tablet PC, try to
find the symptoms under the Problem column of the
troubleshooting table for the feature giving you diffi-
culty.
You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your Tablet PC.
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