Return Information - Hand Held Products Dolphin 9500 User Manual

Dolphin 9500 series
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Return Information

Should your unit or any of the peripherals prove to be defective within the stated warranty period from the date of purchase, return
the product, as described in the Repair Maintenance Authorization (RMA) procedures below, and we will, at our option, repair or
replace the product, to whatever extent HHP deems necessary to restore the product to proper operating condition, without any
charge to you.
You must obtain an RMA number to receive service from any of HHP's repair facilities. Failure to obtain an RMA number before
shipping your product to this repair facility can delay the processing of your repair request. Please contact the Product Service
facility (numbers listed below) nearest you to receive an RMA number.
If you purchased the product from an Authorized HHP Reseller, contact the Reseller with the unit's serial number. Your Reseller
will contact HHP, on your behalf, to arrange for the unit to be serviced.
Calling for an RMA Number
If you purchased the product directly from HHP, or have been instructed by your Reseller to contact HHP directly, call the Product
Service Department in your area to request an RMA number.
You can also access product service and repair online at:
product_repair_rma/.
Requirements
When calling for service at any of our repair facilities, please be prepared to give the following information:
• Product type and serial number
• Brief description of problem
• Dated proof-of-purchase
If your equipment is still covered under the initial end-user's product warranty, please notify the Product Services Representative
when you call.
Service and Repair Locations.
North America/Canada
HHP Corporate Offices
Telephone: (800) 782-4263, option 3
Fax: (704) 566-6015
E-mail: ProductService@hhp.com
Europe, Middle East, and Africa
(EMEA)
HHP Europe
Telephone:+ 31 (0) 40 29 01 633
Fax: + 31 (0) 40 2901631
E-mail: EuroService@hhp.com
Shipping
Please make note of the RMA number (if required) and the product's serial number before shipping.
If you must return your unit, place the product in its original packaging with a copy of your original invoice (this helps avoid
possible service delays) and ship the product prepaid to the appropriate address below. For your protection, we recommend you
insure any equipment being sent to HHP.
Write the RMA number on the mailing label under the address!
Repair
After repair or replacement of the equipment, HHP will ship the product, at our cost, to your location. Non-warranty repairs will
be returned, at the customer's expense, unless otherwise requested. Units currently under a service agreement will be shipped
per the service agreement.
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www.hhp.com/Site.aspx/services_support/product_services/
Latin America
HHP Latin America
Telephone: +1 239-263-7600
Fax: +1 239-263-9689
E-mail: LASupport@hhp.com
Brazil
HHP Brazil
Telephone: +55 (21) 2494-7060
Fax: +55 (21) 2494-5033
E-mail: suporte@hhp.com.br
Asia Pacific
HHP Asia/Pacific
Telephone: +852-2511-3050
Fax: +852-2511-3557
E-mail: chuie@hhp.com
Japan
HHP Japan
Telephone: +81-3-5770-6312
Fax: +81-3-5770-6213
E-mail: KobayashiT@hhp.com
Dolphin® 9500 Series Mobile Computer User's Guide

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