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Error Codes And Symbols - Bayer HealthCare Contour link User Manual

Wireless blood glucose monitoring system.
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Error Codes and Symbols:

If you do not resolve the problem, contact Bayer
WHAT YOU SEE
WHAT IT MEANS
(will remain
Low batteries.
on the display)
(will fl ash for
Dead batteries.
10 seconds
then the meter
will turn off)
Temperature out
E 1
of range.
The test strip has
E 2
not fi lled with
enough blood for
an accurate test.
The meter is de-
E 3
tecting a used test
strip or blood was
applied before the
meter was ready.
Test strip is not
E 4
inserted correctly.
Potential software
E 5
E 9
or hardware issue.
E 6
E 12
E 8
E 13
Wrong test strip.
E 7
Need Help ? Bayer Diabetes Care: 1-800-348-8100
36
36
(available 24 hours a day, 7 days a week)
WHAT YOU SHOULD DO
Replace the batteries as soon as
possible to avoid the risk of a test
result not being stored in your meter.
Call Bayer Diabetes Care Customer
Service at 1-800-348-8100 for free
replacement batteries.
Replace the batteries immediately
to avoid the risk of a test result
not being stored in your meter.
Move to an area that is within
the operating range for the meter
(41°F – 113°F). Let the meter adjust
to this temperature for twenty
minutes before testing.
Remove the test strip and retest
using a new test strip.
Remove the test strip and retest
using a new test strip. Wait until
you see the fl ashing blood drop
on the display before adding the
blood sample.
Remove and reinsert the test strip
properly (see page 9).
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes Care
Customer Service.
Remove the test strip and retest
®
using a C
test strip.
ONTOUR
Diabetes Care Customer Service at 1-800-348-8100
WHAT YOU SEE
WHAT IT MEANS
Invalid date or
E 10
time.
Abnormal result.
E 11
The meter has
E 15
detected an error
and cannot send
the result to your
Medtronic device.
Test result is above
HI
600 mg/dL.
WARNING: Glucose levels above 250 mg/dL may indicate
a potentially serious medical condition.
Test result is
LO
below 10 mg/dL.
WARNING: Glucose levels below 50 mg/dL may indicate
a potentially serious medical condition.
www.bayerdiabetes.com/us
WHAT YOU SHOULD DO
See Setup instructions (page 25)
to set the date and time on
your meter. If you continue to
have problems, contact Bayer
Diabetes Care Customer Service:
1-800-348-8100.
Remove the test strip and retest
using a new test strip. Carefully
follow testing instructions in your
User Guide.
If you continue to have problems,
contact Bayer Diabetes Care
Customer Service: 1-800-348-8100.
Turn the Send option off (see
page 24), then retest using a
new test strip. (You can then
manually enter your result into
your Medtronic device.)
Then contact Bayer Diabetes
Care Customer Service. (You can
still use your meter for testing,
but results cannot be sent to
your Medtronic device.)
• Wash your hands and the test
site. Repeat the test using a
new test strip.
• If your result is still "HI,"
contact your physician or
health care professional
immediately.
• Repeat the test using a new
test strip.
• If your result is still "LO," contact
your physician or health care
professional immediately.
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