Four Slot Charge Only Ethernet - Motorola MT2070 User Manual

Four Slot Charge Only Ethernet

Troubleshooting the Four Slot Charge Only Ethernet Cradle
Table 15-5
Symptom
Charge LEDs do not Cradle is not receiving power.
light when device is
inserted.
Device is not seated correctly in
the cradle.
Extreme battery temperature.
Device battery is not Device was removed from cradle
charging. or cradle was unplugged from
AC power too soon.
Battery is faulty.
Device is not fully seated in the
cradle.
Extreme battery temperature.
During data Device removed from cradle
communications, no during communications.
data was transmitted,
Incorrect cable configuration.
or transmitted data
was incomplete.
Communications software is not
installed or configured properly.
Device falls out of the Cradle has an incorrect adapter
cradle in the wall
cup.
mount position.
Cradle latches are adjusted
incorrectly.
Device does not boot The device's battery is
when placed in the discharged.
cradle.
Possible Cause
Maintenance and Troubleshooting 15 - 11
Ensure the power cable is connected securely to both the
cradle and to AC power.
Remove and re-insert the device into the cradle, ensuring it is
correctly seated.
Battery does not charge if battery temperature is below 32°F
(0°C) or above 104°F (40°C).
Ensure cradle is receiving power. Ensure device is seated
correctly. If a device battery is fully depleted, it can take up to
four hours to fully recharge the Li-ion battery.
Verify that other batteries charge properly. If so, replace the
faulty battery.
Remove and re-insert the device into the cradle, ensuring it is
correctly seated.
Battery does not charge if battery temperature is below 32°F
(0°C) or above 104°F (40°C).
Replace device in cradle and retransmit.
See the system administrator.
Perform setup as described in
Communications.
Ensure the wall mount adapter cup is installed and not the
desktop cup.
Remove cradle from the shock absorbing plate by unscrewing 3
screws; check that the position of the wall mount conversion
dial is set to the wall-mount position; reattach the cradle to the
shock absorbing plate.
Normal behavior if the battery is severely discharged. The
battery must charge at a reduced charge rate until the battery
acquires sufficient charge to boot the device. This can take up
to two hours, depending on the level of battery discharge.
This can be avoided by powering the cradle with the optional
external power supply.
Action
Chapter 4, Radio