Jam At Top(0X02) Or Jam At Exit (0X03) - Xerox Phaser 3425 Service Manual

Jam At Top(0x02) or Jam At Exit (0x03)

The printer's front panel displays "Jam At Top or Jam At Exit". Any obstructions,
media, or debris has been removed from the paper path. Printer power has been cycled
and the error still appears.
Troubleshooting Reference
Applicable Parts
Fuser
Power Supply Board
Main Board
Troubleshooting Procedure
Steps Actions and Questions
Does paper jam in front of or just inside the
1
Fuser?
If paper jams in the fuser and the fuser
2
discharge roller after leaving the Regi
Sensor, use the embedded diagnostics to
check operation of the Regi Sensor. Does
the sensor operate correctly?
Does the error recur?
3
If paper exits the printer but "Jam At Exit"
4
occurs, use the embedded diagnostics to
check operation of the Fuser Exit Sensor.
Does the sensor operate correctly?
Error Messages and Codes
Wiring and Plug/Jack Map References
"Print Engine Interconnect Diagram" on page 10-2
Yes
Replace the
Power Supply
Board.
Replace the Main
Board.
Go to Step 4.
Replace the
Power Supply
Board.
No
Go to Step 2.
Replace the
damaged sensor.
Complete
Replace the
Fuser.
3-17