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LaserJet Pro M201, M202
User Guide
www.hp.com/support/ljM201
www.hp.com/support/ljM202
M201n
M202n
M201dw
M202dw

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   Summary of Contents for HP LaserJet Pro M201n

  • Page 1

    LaserJet Pro M201, M202 User Guide M201n M201dw M202n M202dw www.hp.com/support/ljM201 www.hp.com/support/ljM202...

  • Page 3

    HP LaserJet Pro M201, M202 User Guide...

  • Page 4

    Computer, Inc. iPod is for legal or rightholder- change without notice. authorized copying only. Don't steal music. The only warranties for HP products and Microsoft®, Windows®, Windows® XP, and services are set forth in the express warranty Windows Vista® are U.S. registered trademarks statements accompanying such products and of Microsoft Corporation.

  • Page 5: Table Of Contents

    Table of contents 1 Product introduction ............................. 1 Product comparison .............................. 2 Power consumption, electrical specifications, and acoustic emissions ..........4 Operating-environment specifications ....................4 Product views ................................ 5 Product front view ..........................5 Product back view ..........................6 Control-panel view ..........................7 Product hardware setup and software installation ....................

  • Page 6

    5 Manage the product ............................. 37 Change the product connection type (Windows) ....................38 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....39 Advanced configuration with HP Utility for Mac OS X ..................41 Open HP Utility ..........................

  • Page 7

    Visually inspect the toner cartridge for damage ................65 Check paper and the printing environment ..................65 Step one: Use paper that meets HP specifications ............65 Step two: Check the environment .................. 65 Check other print job settings ......................66 Check the EconoMode settings ..................

  • Page 8

    Reduce interference on a wireless network ..................72 Index ................................73 ENWW...

  • Page 9: Product Introduction

    Product comparison ● Product views ● Product hardware setup and software installation For more information: Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ●...

  • Page 10: Product Comparison

    Product comparison Model name M201n M202n M201dw M202dw Product number CF455A C6N20A CF456A C6N21A Product dimensions Height 251 mm (9.9 in) 251 mm (9.9 in) 251 mm (9.9 in) 251 mm (9.9 in) Depth 242 mm (9.5 in) 242 mm (9.5 in) 281 mm (11.1 in) 281 mm (11.1 in) Width...

  • Page 11

    Windows 2012 Server 64-bit, print driver only Mac OS X v10.7 – v10.9 Supported print HP PCL6 discrete print drivers driver This driver is included on the in-box CD as the default print driver. HP UPD PCL5c print...

  • Page 12: Power Consumption, Electrical Specifications, And Acoustic Emissions

    Model name M201n M202n M201dw M202dw Product number CF455A C6N20A CF456A C6N21A HP UPD PS print driver Available for download Connectivity Hi-Speed USB 2.0 10/100 Ethernet LAN connection Wireless network connection Memory 128 MB RAM Control-panel display 2-line LCD Print...

  • Page 13: Product Views

    Product views ● Product front view ● Product back view ● Control-panel view Product front view Output bin Control panel (tilts up for easier viewing) Power on/off button Main input tray (Tray 2) Priority input tray (Tray 1) Handle for opening the top cover (access to the toner cartridge and for clearing jams) ENWW Product views...

  • Page 14: Product Back View

    Product back view M201dw M201n M202dw M202n Rear door (access for clearing jams, dw models only) Hi-Speed USB 2.0 Ethernet port Power connection Product number and serial number label Slot for cable-type security lock Chapter 1 Product introduction ENWW...

  • Page 15: Control-panel View

    Control-panel view LCD display Provides textual information, such as product status and configuration menus Power on/off button Turns the product on or off. The button illuminates when the product is on. Left and right arrow buttons Moves the cursor or scrolls through menu options Cancel button Clears settings, cancels the current job, or exits the current menu OK button...

  • Page 16: Product Hardware Setup And Software Installation

    Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202 for HP's all-inclusive help for the product.

  • Page 17: Paper Trays

    Load the priority input tray (Tray 1) ● Load the main input tray (Tray 2) For more information: Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ●...

  • Page 18: Supported Paper Sizes And Types

    Supported paper sizes and types ● Supported paper sizes ● Supported paper types Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Size Dimensions Priority input tray Main input tray (Tray Auto duplex (Tray 1)

  • Page 19

    Size Dimensions Priority input tray Main input tray (Tray Auto duplex (Tray 1) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope C5 162 x 229 mm (6.4 x 9 in) Envelope DL 110 x 220 mm (4.3 x 8.7 in) Custom...

  • Page 20: Supported Paper Types

    To obtain the best results, select the correct paper size and type in the print driver before printing. Type Single-sided or manual duplex Auto duplex Plain HP EcoSMART Lite Light 60–74g Intermediate 85–95g Midweight 96–110g Heavy 111–130g Extra Heavy 131–175g...

  • Page 21: Load The Priority Input Tray (tray 1)

    Load the priority input tray (Tray 1) NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.

  • Page 22

    Table 2-1 Tray 1 paper orientation (continued) Paper type Duplex mode How to load paper Prepunched 1-sided printing or manual 2-sided Face-up printing Holes toward the left side of the product Envelopes 1-sided printing Face-up Top edge toward the right of the tray, postage end entering the product last Chapter 2 Paper trays ENWW...

  • Page 23: Load The Main Input Tray (tray 2)

    Load the main input tray (Tray 2) NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.

  • Page 24

    Adjust the paper guides until they are snug against the paper. Close the dust cover. Chapter 2 Paper trays ENWW...

  • Page 25

    Table 2-2 Tray 2 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the product Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the product ENWW Load the main input tray (Tray 2)

  • Page 26

    Chapter 2 Paper trays ENWW...

  • Page 27: Parts, Supplies, And Accessories

    Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridge For more information: Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ●...

  • Page 28: Order Parts, Accessories, And Supplies

    To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

  • Page 29: Replace The Toner Cartridge

    Replace the toner cartridge When a toner cartridge approaches the end of useful life, the product displays a prompt to order a replacement. Printing can continue with the current cartridge until redistributing the toner no longer yields acceptable print quality. A second message displays on the control panel when the toner cartridge reaches the “very low”...

  • Page 30

    Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller.

  • Page 31

    Align the toner cartridge with the tracks inside the product, and then insert the toner cartridge until it is firmly seated. Close the top cover. ENWW Replace the toner cartridge...

  • Page 32

    Chapter 3 Parts, supplies, and accessories ENWW...

  • Page 33: Print

    Print tasks (Mac OS X) ● Set up HP Wireless Direct Printing ● Mobile printing For more information: Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ●...

  • Page 34: Print Tasks (windows)

    Print tasks (Windows) ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) The following procedure describes the basic printing process for Windows.

  • Page 35

    Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. Click or tap the OK button to return to the Print dialog box.

  • Page 36: Automatically Print On Both Sides (windows)

    Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually.

  • Page 37: Manually Print On Both Sides (windows)

    Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. From the software program, select the Print option. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

  • Page 38: Print Multiple Pages Per Sheet (windows)

    Print multiple pages per sheet (Windows) From the software program, select the Print option. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. Click or tap the Finishing tab.

  • Page 39: Select The Paper Type (windows)

    Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Additional print tasks Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. Instructions are available for performing specific print tasks, such as the following: ●...

  • Page 40: Print Tasks (mac Os X)

    This information applies to products that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. Click the File menu, and then click the Print option.

  • Page 41: Print Multiple Pages Per Sheet (os X)

    Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. Select a type from the Media-type drop-down list. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ●...

  • Page 42: Set Up Hp Wireless Direct Printing

    This feature is available with wireless models only and the product might require a firmware update to use this feature. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.

  • Page 43: Mobile Printing

    HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account.

  • Page 44: Airprint

    NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing. AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the...

  • Page 45: Manage The Product

    Manage the product ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for Mac OS X ● Configure IP network settings ●...

  • Page 46: Change The Product Connection Type (windows)

    If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection.

  • Page 47: Advanced Configuration With Hp Embedded Web Server (ews) And Hp Device Toolbox (windows)

    Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel. ● View product status information ● Determine the remaining life for all supplies and order new ones ●...

  • Page 48

    ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

  • Page 49: Advanced Configuration With Hp Utility For Mac Os X

    Use the HP Utility to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.

  • Page 50

    ● Fax Speed Dials: Add fax numbers to the speed dial list. Scan Settings ● Scan to E-mail: Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email. (MFP touchscreen models only) ● Scan to Network Folder: Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.

  • Page 51: Configure Ip Network Settings

    Click the Networking tab to obtain network information. Change settings as needed. Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.

  • Page 52: Manually Configure Ipv4 Tcp/ip Parameters From The Control Panel

    On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

  • Page 53: Hp Web Jetadmin

    HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —...

  • Page 54: Product Security Features

    The site provides links to white papers and FAQ documents about security features. Set or change the product password using the HP Embedded Web Server Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

  • Page 55: Economy Settings

    NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. From the software program, select the Print option. Select the product, and then click the Properties or Preferences button.

  • Page 56

    ● Auto Power Down ● Power Down Delay Select the time for the power-down delay. NOTE: The default value is Hours. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus: ●...

  • Page 57: Update The Firmware

    Update the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically.

  • Page 58

    Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search field, press the ENTER button, and then select the product from the list of search results. Select the operating system. Under the Firmware section, locate the Firmware Update Utility.

  • Page 59: Solve Problems

    Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: Go to www.hp.com/support/ljM201, www.hp.com/support/ljM202. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ●...

  • Page 60: Customer Support

    Customer support Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/ljM201,...

  • Page 61: Restore The Factory-set Defaults

    Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

  • Page 62: A "cartridge Is Low" Or "cartridge Is Very Low" Message Displays On The Product Control Panel

    The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. Change the “Very Low” settings Use the product control panel to change the way the product reacts when supplies reach the Very Low state.

  • Page 63: Product Does Not Pick Up Paper Or Misfeeds

    Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. Use only paper that meets HP specifications for this product. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

  • Page 64: Clear Jams

    Clear jams ● Jam locations ● Experiencing frequent or recurring paper jams? ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the duplexer (dw models only) Jam locations Toner-cartridge area and output bin Clear jams in the toner-cartridge area on page 58 Clear jams in the output bin on page Duplex area (dw models only)

  • Page 65: Experiencing Frequent Or Recurring Paper Jams

    Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. Use only paper that meets HP specifications for this product. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

  • Page 66: Clear Jams In The Toner-cartridge Area

    Clear jams in the toner-cartridge area A Jam in cartridge area message displays on the product control panel. Open the top cover. Remove the toner cartridge. Remove any jammed paper from the toner- cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

  • Page 67

    Reinsert the toner cartridge. Close the top cover. If the error message still displays on the control panel, press to clear it. ENWW Clear jams...

  • Page 68: Clear Jams In The Output Bin

    Clear jams in the output bin A Jam in output bin message displays on the product control panel. Open the top cover. Pull out the green tab to release the jam-access cover. Remove any jammed paper. Chapter 6 Solve problems ENWW...

  • Page 69

    Close the jam-access cover. Close the top cover. If the error message still displays on the control panel, press to clear it. ENWW Clear jams...

  • Page 70: Clear Jams In The Duplexer (dw Models Only)

    Clear jams in the duplexer (dw models only) A Jam in duplex area message displays on the product control panel. Open the rear door. Remove any jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the paper.

  • Page 71: Improve Print Quality

    Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue. ● Print from a different software program ● Check the paper-type setting for the print job ● Check the toner-cartridge status ●...

  • Page 72: Check The Toner-cartridge Status

    Check to see if a genuine HP cartridge is installed. A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

  • Page 73: Visually Inspect The Toner Cartridge For Damage

    Print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports.

  • Page 74: Check Other Print Job Settings

    Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

  • Page 75: Try A Different Print Driver

    Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM201, www.hp.com/ support/ljM202.

  • Page 76: Solve Wired Network Problems

    Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

  • Page 77: The Product Is Using Incorrect Link And Duplex Settings For The Network

    ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. Type ping followed by the IP address for your product. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

  • Page 78: Solve Wireless Network Problems

    Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ●...

  • Page 79: The Product Does Not Print After The Wireless Configuration Completes

    Make sure that your computer is working correctly. If necessary, restart the computer. Verify that you can open the product HP Embedded Web Server from a computer on the network. The product does not print, and the computer has a third-party firewall installed Update the firewall with the most recent update available from the manufacturer.

  • Page 80: The Wireless Network Is Not Functioning

    The wireless network is not functioning Make sure that the network cable is not connected. To verify if the network has lost communication, try connecting other devices to the network. Test network communication by pinging the network. Open a command-line prompt on your computer. ●...

  • Page 81

    Index duplex printing (double-sided) HP Wireless Direct Printing 34 accessories settings (Windows) 28 ordering 20 Windows 29 interface ports duplexing part numbers 20 locating 6 acoustic specifications 4 manually (Mac) 32 Internet Explorer, versions supported AirPrint 36 manually (Windows) 29...

  • Page 82

    20 paper pickup problems HP Embedded Web Server 39 replacing toner cartridge 21 solving 55 Web sites status, viewing with HP Utility for paper type customer support 52 Mac 41 selecting (Windows) 31 HP Web Jetadmin, downloading using when low 54...

  • Page 84

    © 2014 Hewlett-Packard Development Company, L.P. www.hp.com *CF456-90908* *CF456-90908* CF456-90908...

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