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Siemens HiPath 3000 User Manual

Reception telephone
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HiPath Hotel Entry
Reception telephone
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Summary of Contents for Siemens HiPath 3000

  • Page 1 HiPath Hotel Entry Reception telephone User manual...
  • Page 2 Area of application: HiPath 3000 Hicom 150 E/H...

  • Page 3: Table Of Contents

    Contents Contents Notes on security and functions ............... 5 Notes on security ....................5 Notes on functions ....................6 HiPath Hotel Entry for reception and guests ........... 7 Key to symbols ......................9 Control panel of the reception telephone – optiset E memory ......11 Control panel of the reception telephone –...
  • Page 4 Contents Checking and changing features ..............32 Checking all rooms ....................32 Checking individual rooms ..................34 Changing guest’s data ................... 35 Changing guest’s name .................. 35 Changing guest’s language ................36 Defining outgoing trunk access ................38 Marking rooms "cleaned" ..................39 From the reception telephone ................

  • Page 5: Notes On Security And Functions

    Notes on security and functions Notes on security and functions Notes on security HiPath Hotel Entry complies with the relevant ap- proval and safety regulations. All instruments fulfill the requirements contained in EU guideline 89/ 336/EWG and bear the CE symbol. All sections which can only be opened with the aid of tools are maintenance areas.

  • Page 6: Notes On Functions

    Notes on security and functions Notes on functions The reception telephone is not designed for direct connection to the telecom network. This connec- tion must be made via HiPath system. Do not operate the reception telephone in the im- mediate vicinity of radio equipment or mobile phones.

  • Page 7: Hipath Hotel Entry For Reception And Guests

    HiPath Hotel Entry for reception and guests HiPath Hotel Entry for reception and guests Your reception telephone offers you not only nor- mal voice communication but also special, easy-to- use hotel functions. Using guest/room telephones, you can make inter- nal and/or external calls or access the hotel servic- es on offer (e.g.
  • Page 8 HiPath Hotel Entry for reception and guests Prerequisite You are familiar with the hotel trade and the use of display and dialog keys. If the reception telephone is busy, not all functions of HiPath Hotel Entry will be available (e. g. check-in).

  • Page 9: Key To Symbols

    HiPath Hotel Entry for reception and guests Key to symbols The following symbols are used to represent the operating procedures: Press dialog key "Yes"; the function is confirmed, executed or activated Press dialog key "Forward" to scroll forward Press dialog key "Backward" to scroll backward Alphanumeric input Dial number or code Dial these numbers on the keypad...
  • Page 10 HiPath Hotel Entry for reception and guests Press the key Service menu Press the flashing key Replace the handset (in the guest’s room) Lift the handset (in the guest’s room) Attention! Important note. Additional information. 13) Page reference to further information. ➔...

  • Page 11: Control Panel Of The Reception Telephone - Optiset E Memory

    HiPath Hotel Entry for reception and guests Control panel of the reception telephone – optiset E memory Speaker for Keys for tel- Display, 8 rows of tones, open ephone set- 24 characters listening tings Handset Dialling keypad 4 pre-assigned function keys 8 configurable keys for telephone Service...

  • Page 12: Control Panel Of The Reception Telephone - Optiset E Key Module

    HiPath Hotel Entry for reception and guests Control panel of the reception telephone – optiset E key module A maximum of 4 add-on devices (optiset E key module) can be connected. 16 keys equipped with: HiPath Hotel Entry functions Room numbers System functions/call numbers Labelling panels LEDs...

  • Page 13: Control Panel Of The Reception Telephone - Key Assignment

    HiPath Hotel Entry for reception and guests The keys on add-on devices 2, 3 and 4 can be con- figured on two levels (level 1 and level 2). Use the Shift key on the add-on device to switch from level 1 to level 2 and vice versa. If the Shift key LED is not illuminated = level 1 is active.

  • Page 14: The Guest Arrives (Check-In)

    The guest arrives (check-in) The guest arrives (check-in) Checking in a guest When a new guest arrives, you enter his or her name, preferred language, and room number. Press the key. LED illuminates. Look at the display. Check-in Enter the guest’s name on the alphanumeric key- pad (max.
  • Page 15 The guest arrives (check-in) Press the key showing the room number required. Room 16 (The room number can also be input using the key- pad and confirmed by pressing the "Yes" key.) If a room is occupied, the light corre- sponding to that room is illuminated.

  • Page 16: Checking In A Group

    The guest arrives (check-in) Checking in a group A special short-cut can be used for checking in a group of hotel guests. You simply enter the name of the group and the room numbers assigned to the members of the group. Press the key.LED illuminates.
  • Page 17 The guest arrives (check-in) Press the key with the required room number Room 16 (in this case the room number cannot be entered using the keypad). Press the key with the required room number (in this case the room number cannot be entered Room 17 using the keypad) Enter additional rooms/guests as required.

  • Page 18: The Guest Leaves (Check-Out)

    The guest leaves (check-out) The guest leaves (check-out) Checking out a guest When a guest checks out of the hotel, his or her room is marked as being "not cleaned". All features relating to the guest are reset to the default values (e.g.the wake-up call is deleted).
  • Page 19 The guest leaves (check-out) To check further guests out: scroll until "Next Check-out?" and confirm. To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds. To check out additional guests, including those belonging to a group, you can press further room keys or enter and confirm the required room numbers via the keypad.

  • Page 20: Call Charge Administration

    Call charge administration Call charge administration The call charge records automatically transferred to HiPath Hotel Entry contain the room number, date, time, charges incurred, and the telephone number of the external called party (depending on the set- ting). Up to 4,500 data records can be stored. An alarm message ( →...
  • Page 21 Call charge administration To terminate input: scroll until "Quit?" and confirm. Confirm "Quit?". If commands are not confirmed, input is terminat- ed automatically after 10 seconds. Depending on the setting, trunk access ei- ther remains unchanged or is deactivated ( → page 48) once an interim bill has been output.

  • Page 22: Setting , Changing, And Cancelling

    Setting , changing, and cancelling Setting , changing, and cancelling The guest is awoken with a wakeup call in the lan- guage of his or her choice (specified at check-in). If the guest does not answer, the wakeup call is aborted after 30 seconds and then repeated five minutes later.

  • Page 23: From The Reception Telephone

    Setting , changing, and cancelling From the reception telephone Setting up or changing wakeup service Press the key. The LEDS are illuminated for all rooms which have Wakeup ON already been configured with a wakeup service. Enter the wakeup time as 4 digits (with leading ze- ros, hours, minutes).
  • Page 24 Setting , changing, and cancelling To enter further wakeup calls for other rooms: scroll until "Next wakeup order?" and confirm. The last time entered is suggested. This can either be overwritten or accepted by pressing the "Yes" key. To terminate input: scroll until "Quit?"...

  • Page 25: Cancelling Wakeup Service

    Setting , changing, and cancelling Cancelling wakeup service Press the key. The LEDS light up for all rooms which are not con- Wakeup OFF figured with a wakeup service. Press the keys showing the required room num- bers. Room 16 (The room number can also be input using the key- pad and confirmed by pressing the "Yes"...

  • Page 26: Checking Wakeup Lists

    Setting , changing, and cancelling Checking wakeup lists You can use this function to display the three wake- up lists (successful, unsuccessful, or current). Press the key. Query Scroll until "Wakeup list?" and confirm. Scroll until required wakeup list ("Successful or- ders?", "Unsuccessful orders?", "Current orders?") and confirm.

  • Page 27: From The Guest's Telephone

    Setting , changing, and cancelling From the guest’s telephone Setting, changing and cancelling The wakeup service can be programmed from the guest’s room for wakeup either on a specific day or each day. The guest is prompted step by step by means of spoken texts in the language of his or her choice.

  • Page 28: Enabling/Disabling Payphones

    Enabling/disabling payphones Enabling/disabling payphones The payphone enabling feature must be activated to provide guests with external trunk access via the payphone. You can enable each payphone for one outside call or for more than one outside call. In the case of authorisation for one external ●...

  • Page 29: Enabling Payphones For More Than One Call

    Enabling/disabling payphones Enabling payphones for more than one call Prerequisite: the LED on the key assigned to the payphone is not illuminated, the payphone is disa- bled for external calls. Press the "payphone" key twice within one second - LED flashes. Payphone ..

  • Page 30: Sending/Deleting Messages

    Sending/deleting messages Sending/deleting messages You can signal that a message is waiting at recep- tion on a guest’s room telephone. Depending on the type of room telephone used, this is signalled either by an illuminated (message) LED or by a message on the display. Sending a message Press the key shown.

  • Page 31: Deleting A Message

    Sending/deleting messages Deleting a message The message signal should be deleted once the guest has called back reception or has received the message. Press the key shown. Message OFF Press the key assigned to the required room. Room 16 The signal is deactivated.

  • Page 32: Checking And Changing Features

    Checking and changing features Checking and changing features Checking all rooms You can check the features programmed on the display and with the illuminated room key LEDs. The illuminated LEDs on the corresponding ● room keys show that the feature is pro- grammed for the relevant room.
  • Page 33 Checking and changing features Press the key. Query Press the keys for the features required, e.g. "Room cleaned". Rooms that have not been Room cleaned cleaned will be displayed. To print out lists of the features required: scroll until "Print list?" and confirm. To terminate input: scroll until "Quit?"...

  • Page 34: Checking Individual Rooms

    Checking and changing features Checking individual rooms You can check whether all features have been acti- vated/deactivated for individual rooms on the dis- play. The illuminated light at the corresponding fea- ture key also indicates that the feature in question is set for that particular room.

  • Page 35: Changing Guest's Data

    Checking and changing features Changing guest’s data You can alter a guest’s name and his or her pre- ferred language. This also applies to guests who have checked in as part of a group. Changing guest’s name Press the key. Query Press the keys showing the required room num- bers...

  • Page 36: Changing Guest's Language

    Checking and changing features Confirm "Quit?" . To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds. Changing guest’s language Press the key. Query Press the keys showing the required room num- bers.
  • Page 37 Checking and changing features Scroll until "Change language?" and confirm. Select the required language and confirm. Press the letters for the required language. Confirm "Quit?". To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds.

  • Page 38: Defining Outgoing Trunk Access

    Checking and changing features Defining outgoing trunk access You can change the general trunk access preset for each room → page 54. Press the required function keys Trunk no Press the required function keys Trunk yes Press the keys showing the required room num- bers.

  • Page 39: Marking Rooms "Cleaned

    Checking and changing features Marking rooms "cleaned" When a room has been vacated and then cleaned for the next guest(s), you can mark it as being "cleaned". You can do this using either the recep- tion telephone or the guest’s telephone. From the reception telephone Press key.

  • Page 40: From The Guest's Telephone

    Checking and changing features From the guest’s telephone Lift the handset. Enter the access code for HiPath Hotel Entry (if your communication platform does not have "au- tomatic DTMF dialling", you will have to add "∗ 5 3" with optiset E entry; consult your service techni- cian!).

  • Page 41: Settings For Hipath Hotel Entry

    Settings for HiPath Hotel Entry Settings for HiPath Hotel Entry Disabling the reception telephone Press the key. Settings Scroll until "Reception telephone?" and confirm. Scroll until "Lock telephone?" and confirm. Enabling the reception telephone Press any digit key. Look at the display. Enter the password for the reception telephone (maximum 5 digits, basic setting = 1 2 3 page 42...

  • Page 42: Changing The Password For The Reception Telephone

    Settings for HiPath Hotel Entry Changing the password for the reception telephone Press the key. Settings Scroll until "Reception telephone?" and confirm. Scroll until "Change password?" and confirm. Enter the old password (maximum 5 digits, basic setting = 1 2 3). Confirm input.
  • Page 43 Settings for HiPath Hotel Entry Confirm input. To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds. You have any number of attempts to enter the password correctly.

  • Page 44: Clearing Call Charge Counters

    Settings for HiPath Hotel Entry Clearing call charge counters HiPath Hotel Entry has three call charge counters which continually register call charges incurred. Two of the three counters can be cleared or reset as required. The total call charge counter cannot be cleared.
  • Page 45 Settings for HiPath Hotel Entry To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds. You have any number of attempts to enter the password correctly. The total call charge counter cannot be cleared.

  • Page 46: Changing Passwords For Call Charge Counters

    Settings for HiPath Hotel Entry Changing passwords for call charge counters Press the key. Settings Scroll until "Call charge counters?" and confirm. Scroll until "Change TT password?" or "Change AT password?" and confirm. Enter the old password (maximum 5 digits, basic setting = 1 2 3). Confirm input.
  • Page 47 Settings for HiPath Hotel Entry Confirm input. To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds. You have any number of attempts to enter the password correctly.

  • Page 48: Deactivating/Retaining Trunk Access Following Payment

    Settings for HiPath Hotel Entry Deactivating/retaining trunk access following payment Press the key. Settings Scroll until "Call charge settings?" and confirm. Enter password (maximum 5 digits, basic setting = 1 2 3 page 62 → Confirm input. Scroll until "Trunk access after pay" and confirm. The setting will be displayed as: "Trunk access:no"...
  • Page 49 Settings for HiPath Hotel Entry To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds.

  • Page 50: Changing Call Charge Rate

    Settings for HiPath Hotel Entry Changing call charge rate If necessary, you can define a factor which is used for multiplying the metering pulses (charge per metering pulse). Three different call charge factors can be defined, e. g. for the guest’s telephones (guest), telephone booths (booth) or management telephones (management).
  • Page 51 Settings for HiPath Hotel Entry Enter the call charge rate (max. 9999.999; press "∗" for decimal point). Confirm the call charge rate. To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds.

  • Page 52: Changing Minimum Charges

    Settings for HiPath Hotel Entry Changing minimum charges A minimum charge can be defined for every toll call from a guest’s telephone or a hotel payphone. If the call charges are lower than this figure, the bill will be calculated according to the minimum charge entered.
  • Page 53 Settings for HiPath Hotel Entry Confirm minimum charge. To terminate input: scroll until "Quit?" and confirm. Press "End" key. If commands are not confirmed, input is terminat- ed automatically after 10 seconds.

  • Page 54: Changing Check-In Default Settings

    Settings for HiPath Hotel Entry Changing check-in default settings You can define whether trunk access is set to yes or no when the guest checks in. Press the key. Settings Scroll until "Charge settings?" and confirm. Enter password (maximum 5 digits, basic setting = 1 2 3 →...

  • Page 55: Changing Check-Out Default Settings

    Settings for HiPath Hotel Entry Changing check-out default settings You can define whether trunk access is set to yes or no when the guest checks out. Press the key. Settings Scroll until "Charge settings?" and confirm. Enter password (maximum 5 digits, basic setting = 1 2 3 →...

  • Page 56: Changing Display Format

    Settings for HiPath Hotel Entry Changing display format This function allows the charge display to be rounded off in the local currency. You can change the display format for both curren- cies. Press the key. Settings Scroll until "Charge settings?" and confirm. Enter the password (maximum 5 digits, basic setting = 1 2 3 →...
  • Page 57 Settings for HiPath Hotel Entry Confirm format. Scroll until "Quit?" and confirm.

  • Page 58: Changing Vat Rate

    Settings for HiPath Hotel Entry Changing VAT rate Press the key. Settings Scroll until "Charge settings?" and confirm. Enter the password (maximum 5 digits, basic setting = 1 2 3 → page Confirm input. Scroll until "VAT rate ?" and confirm. The current rate is displayed.
  • Page 59 Settings for HiPath Hotel Entry Scroll until "Quit?" and confirm.

  • Page 60: Changing Currency

    Settings for HiPath Hotel Entry Changing currency The currency symbol that appears on the bill (e.g. the local currency + EURO) can be changed. Press the key. Settings Scroll until "Charge settings?" and confirm. Enter password (maximum 5 digits, basic setting = 1 2 3 →...
  • Page 61 Settings for HiPath Hotel Entry Scroll until the required currency symbol is dis- played and confirm. Scroll until no currency symbols are displayed. Enter currency symbol (maximum 3 digits). Confirm currency symbol. Confirm input. Scroll until "Quit?" and confirm.

  • Page 62: Changing Exchange Rate

    Settings for HiPath Hotel Entry Changing exchange rate You can define the exchange rate between the first currency and the alternate currency. This function is only applicable if a second currency has already been defined ( → page 60). Press the key shown. Settings Scroll until "Charge settings?"...
  • Page 63 Settings for HiPath Hotel Entry Scroll until "*rate?" (=multiplication) to change the calculation method displayed (multiplication or divi- sion) and/or Scroll until "Change conversion rate?" and confirm to change the conversion rate displayed. Enter the exchange rate (press "∗" for decimal point). Confirm exchange rate.

  • Page 64: Changing Password For Charge Settings

    Settings for HiPath Hotel Entry Changing password for charge settings Press the key. Settings Scroll until "Charge settings?" and confirm. Enter the password (maximum 5 digits, basic setting = 1 2 3 page 62 → Confirm input. Scroll until "Change ch. def.passw.?" and confirm. Enter the old password (maximum 5 digits, basic setting = 1 2 3).
  • Page 65 Settings for HiPath Hotel Entry Enter the new password (maximum 5 digits: check letters, numbers, and special characters observing upper and lower Confirm password. Enter the new password again to confirm it. Confirm input. To terminate input: Scroll until "Quit?" and confirm. Press "End"...

  • Page 66: Loading Room Buttons

    Settings for HiPath Hotel Entry Loading room buttons This procedure synchronizes the functions of the optiset E key module keys with your communica- tion platform. You only need to perform this function if you have assigned new keys or changed the existing key as- signment.

  • Page 67: Printer Settings

    Settings for HiPath Hotel Entry Printer settings Printing onto single sheets or continuous paper The HiPath Hotel Entry printer must be set to sin- gle sheets or continuous paper. Press the key. Settings Scroll until "Printer settings?" and confirm. Scroll until "Line feed end?" and confirm. The cur- rent line feed end is displayed.

  • Page 68: Defining Print Start

    Settings for HiPath Hotel Entry Defining print start If you are printing on single sheets of headed pa- per, you must define where printing is to start in accordance with the size of the letterhead. Printing normally begins at line 1. You can also define a letterhead using HiPath Hotel Entry.

  • Page 69: Activating/Deactivating Automatic Query

    Settings for HiPath Hotel Entry Activating/deactivating automatic query During check-in or check-out, the room button lights on the optiset E key modules automatically indicate if a room is free or occupied. At check-in ● LED on = room is occupied. LED flashing= room is free but has not yet been cleaned.

  • Page 70: Setting The Default Language

    Settings for HiPath Hotel Entry Setting the default language With this function you can set the default (stand- ard) language for the complete system and for the menu prompts. The guest’s preferred language is programmed during check-in. The new language is activated immediately after "Quit".

  • Page 71: Activating/Deactivating Acoustic Alarm

    Settings for HiPath Hotel Entry Activating/deactivating acoustic alarm The alarm key flashes on the reception telephone during alarm messages ( → page 74) and a corre- sponding message is displayed. The alarm signal is also sounded. This audible signal can be activated or deactivated as required.

  • Page 72: Changing Hotel Data

    Settings for HiPath Hotel Entry Changing hotel data If you are using paper with no letterhead or contin- uous feed paper for printing, you can enter your own letterhead with hotel data (name, address, etc.). The letterhead then appears on your print- outs.

  • Page 73: Changing The Basic Settings

    Settings for HiPath Hotel Entry Changing the basic settings Your service technician can program additional Hi- Path Hotel Entry functions using the "Basic set- tings?" menu. To do this, your service technician must enter a password that only he/she knows. This is not the same as the conventional passwords used inHiP- ath Hotel Entry (e.g.

  • Page 74: Alarm Messages

    Alarm messages Alarm messages The alarm key light flashes on the reception tele- phone during alarm messages and the correspond- ing message is displayed. An alarm signal is also sounded. This audible signal can be activated or deactivated as required ( → page 71). The following alarm messages may occur during operation: Alarm message:...

  • Page 75: Deleting Alarm Message

    Alarm messages Alarm message: Possible cause: Corrective measure: Call charge mem- There are more than You can create memory space by issu- ory 80% full 3,600 data records in ing interim bills. – alerting signal the call charge mem- ory, with the result that it is 80% full.

  • Page 76: Notes

    Notes Notes "Incorrect code" display If your HiPath Hotel Entry is connected to a Hicom 150 E Office (version 2.2) system and "Incorrect code" appears on the reception telephone during check-in or check-out and an advisory beep sounds, your communication platform password does not correspond to the HiPath Hotel Entry password.

  • Page 77: Index

    Index Index changing guest’s name ....35 Acoustic alarm on/off ....... 71 checking individual rooms ... 34 Alarm messages ....... 74 Check-out ......... 18 Alternate currency ......60 changing default setting ....55 display format ......56 Continuous paper printout ....67 exchange rate ......
  • Page 78 Index Printing Key assignment of reception telephone continuous paper ......67 single sheets ....... 67 Key labeling of reception telephone . 13 Reception telephone Labeling reception telephone ... 13 default language ......70 Line feed key assignment ......13 end ..........67 locking .........
  • Page 79 The required features should therefore be specified in each individual case at the time of closing the contract. Ref. No.: A31003-E1320-B682-3-7619 • Printed in the Federal Republic of Germany • BA 20.03.2002 © Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich •...

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