Toshiba E-Studio 2330c Troubleshooting Manual page 108

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
SMTP server connection error
1C69
HOST NAME error
1C6A
Terminal mail address error
1C6B
Destination mail address error
1C6C
System error
1C6D
SMTP client OFF
1C70
SMTP authentication error
1C71
POP Before SMTP error
1C72
Internet Fax transmission failure when
1C80
processing E-mail job received
1C81 Onramp Gateway transmission failure
Internet Fax transmission failure when
1C82
processing Fax job received
Power failure
1CC1
3A10-3A12 MIME format error
3A20-3A22 Email process error
Partial Email timeout error
3A30
3A40 Invalid partial Email received
HDD full error
3A50-3A52
HDD full alert
3A60-3A62
Interrupt partial Email reception
3A70
Partial Email disabled
3A80-3A82
3B10-3B12 Email format error
Context-Type error
3B20-3B22
3B30-3B32 Invalid character set
3B40-3B42 Email decode error
TIFF analysis error
3C10-3C13
TIFF compression error
3C20-3C22
TIFF resolution error
3C30-3C32
TIFF paper size error
3C40-3C42
3C50-3C52 Offramp transmission error
106 Error Codes
Problem Description Corrective Action
Ask your administrator to set the login name or password of the SMTP
server and perform the job again. Check whether the SMTP server is
operating properly.
Ask your administrator to check if there is an illegal character in the
device name. Delete the illegal character and reset the appropriate
device name.
Ask your administrator to check the SMTP Authentication method or if
there is an illegal character in the Terminal mail address.Set the correct
SMTP Authentication method or delete the illegal character in the
Terminal mail address.
Check if there is an illegal character in the Destination E-mail address.
Delete the illegal character and reset the appropriate Destination E-mail
address, then perform the job again.
Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
Ask your administrator to enable the SMTP Client and perform the job
again.
Confirm that the login name and password are correct. If SSL is enabled,
make sure that SSL port number is correctly set.
Confirm that the POP Before SMTP settings and POP3 settings are
correct.
Check the "Received Internet Fax Forward" settings.
Check the mail box settings.
Check the "Received Fax Forward" setting.
Check whether the power cable is connected properly and it is inserted
securely. Check whether the power voltage is unstable.
Ask the sender to resend the Email in the MIME1.0 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email, or change the Partial Wait time
setting.
Ask the sender to resend the partial Email in the RFC2046 format.
Ask the sender to resend the Email by separating it to several Emails. If
this error occurs because the paper empty occurs and too much waiting
jobs are stored in the hard disk, add the paper to activate other jobs.
Ask the sender to resend the Email by separating it to several Emails. If
this error occurs because the paper empty occurs and too many waiting
jobs are stored in the hard disk, add the paper to activate other jobs.
Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are the TIFF
format.
Ask the sender to resend the Email in the ISO-8559-1/2 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are the TIFF
format.
Ask the sender to resend the Email with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x
400 dpi.
Ask the sender to resend the Email with attached TIFF files that can be
printed on the paper available for the equipment.
Ask the sender to specify the correct fax numbers and resend the Email.