With the Secondary Extension Appearances feature, you can program various buttons
on your phone to indicate the call activity at a different extension (primary phone). In
addition to being able to see when a call is ringing, answered, or on hold, you can use
your secondary extension button to answer a call that is ringing at the primary phone.
Your phone may also be programmed to ring automatically when a given number of
calls are waiting at the primary phone (ask your system administrator).
There are two possible types of secondary extension buttons: programmable and non-
programmable. If you have a non-programmable secondary extension button, only the
system administrator can change the associated extension. If you have a programma-
ble button, you can change the extension, as described below.
You can only assign the extension for a secondary extension button. You can-
not create or change the secondary extension button (e.g., make it a feature button).
To assign a primary phone to a secondary extension button (if enabled):
With the handset in the cradle, dial
Press the secondary extension button and dial the desired extension number.
Once programmed, you can use your secondary extension button as follows:
• You can press your flashing secondary extension button to answer a call that is
ringing or holding on any
• You can press your unlit secondary extension button to place an intercom call to
the primary phone.
If the secondary button is flashing (i.e., a call is ringing at the primary phone),
you can press
primary phone without answering the call. Or, you can just dial the primary phone's
To transfer a call back to the extension after you have answered it on your phone:
• To transfer to hold: Press the secondary extension button, announce the call (if
desired), and then hang up.
• To transfer to ring: Press
You can announce the call, if desired, before hanging up to complete the transfer.
Model 8500 Phone User Guide
before pressing the flashing button to place an intercom call to the
button at the primary phone.
and then the secondary extension button.