Troubleshooting - LG SoundPlate 440 Owner's Manual

Troubleshooting

PROBLEM
The unit does not
work properly.
No Power
No sound
No woofer sound
No display
The remote control
does not work
properly.
The AUTO POWER
function does not
work.
LG Sound Sync does
not work.
LAP440W_NE_BDEULLK_ENG.indd 31
CAUSE & CORRECTION
y Turn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplifier, etc.) and turn it on again.
y Disconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and then try connecting again.
y The power cord is unpluged.
Plug in the power cord.
y Check the condition by operating other electronic devices.
y Incorrect input source is selected.
Check the input source and select the correct input source.
y The mute function is activated.
Press MUTEi or adjust the volume level to cancel the mute function.
y When you are using connection with a external device (set top box, Bluetooth
device etc.), adjust volume level of the device.
y The power cord of the subwoofer is not connected.
Plug the power cord into the wall outlet securely.
y Pairing between the unit and the subwoofer gets disconnected.
Connect the unit and the subwoofer. (Refer to the page 13.)
y The DISPLAY OFF function is activated.
Press SLEEP repeatedly to cancel the function. (Refer to the page 21.)
y The remote control is too far from the unit.
Operate the remote control within about 7 m.
y There is an obstacle in the path of the remote control and the unit.
Remove the obstacle.
y The batteries in the remote control is exhausted.
Replace the batteries with new one.
y Check connection of the external device such as TV, DVD/Blu-Ray player or
Bluetooth device.
y Depending on the connected device, this function may not operate.
y Check whether your LG TV supports LG Sound Sync.
y Check connection of LG Sound Sync (Optical or wireless).
y Check sound setting of your TV and this unit.
Troubleshooting 31
2014-04-08 9:17:55
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