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Troubleshooting - Whirlpool W10596019A Use & Care Manual

Electronic dryer
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Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Dryer Operation
Dryer will not run
Dryer will not heat
Unusual Noise
Humming or whining noise
with Steam cycle selected
(on some models)
Thumping noise
Rattling or vibrating
noise
Clicking noise
Loud humming or
increased noise during
cycle
Dryer Results
Clothes are not drying
satisfactorily or drying
times are too long
Possible Causes
Door not closed completely.
START/PAUSE not touched firmly
or held long enough.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Wrong type of fuse.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Supply line valve not open.
Water pump or water inlet valve
(depending on model) on dryer is
running.
Dryer hasn't been used in a while.
A small object caught between the
edges of dryer drum.
Dryer isn't properly leveled.
Clothing is balled up in dryer.
Gas valve operating.
Load is packed tightly or exhaust
vent is blocked.
EcoBoost
option is on.
Lint screen is clogged with lint.
The exhaust vent or outside
exhaust hood is clogged with lint,
restricting air movement.
Make sure the dryer door is closed completely.
Touch and hold START/PAUSE 2–5 seconds.
There may be 2 household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset the
circuit breaker. If the problem continues, call an electrician.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
Use a time-delay fuse.
The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
For gas dryers, make sure that the valve on the gas supply line
is open.
The water pump or water inlet valve on the dryer is used during
the Steam function. If the dryer has just been installed or unused
for an extended period, the pump or valve may be louder and
run longer. This is normal.
NOTE: The valve may make this noise even with no water line connected.
This is due to temporary flat spots on the drum rollers.
The thumping sound will diminish after a few minutes.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm
contact with the floor.
When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
Reduce load size to recommended load size in "Cycle Guide."
Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you
do not feel air movement or air movement is minimal, clean
exhaust system of lint or replace exhaust vent with heavy metal
or flexible metal vent. See the Installation Instructions.
For optimal dry times, turn off the EcoBoost
optimal energy, turn on the EcoBoost
Clean lint screen before each load.
Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you
do not feel air movement or air movement is minimal, clean
exhaust system of lint or replace exhaust vent with heavy metal
or flexible metal vent. See the Installation Instructions.
Solution
option. For
option.
15

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