Troubleshooting - Whirlpool ELECTRIC RANGE User Instructions

The 120-volt appliance outlet located on the control console may
be used to run portable appliances placed on countertops beside
the range.
The outlet operates independently and is not affected by range
control settings.
NOTE: Do not place portable appliances on the cooktop. Damage
to the portable appliance could result if the cooktop is hot.
First try the solutions suggested here or visit our website and reference the Customer Service section
Operation
PROBLEM
Nothing will operate
Cooktop will not operate
Cooktop cooking results not
what expected
Oven will not operate
Oven temperature too high or
too low
Oven indicator lights flash
Oven control displays
messages
Cooktop display shows
messages
Appliance Outlets

TROUBLESHOOTING

to possibly avoid the cost of a service call.
www.whirlpool.ca
POSSIBLE CAUSES
Power supply cord is unplugged.
Household fuse is blown, or a
circuit breaker is tripped.
The control knob is set incorrectly.
The cooktop control lockout is
set.
Cooktop is turned off.
Improper cookware being used
Cooktop control set to incorrect
heat level
Range is not level.
The electronic oven control was
set incorrectly.
Delay Start was set.
The oven control lockout is set.
The range is in Demo Mode.
Oven temperature calibration
needs adjustment.
Needs service (oven indicator
lights are flashing).
Power failure (display shows
flashing time)
Error code (display shows letter
followed by number)
Improper pan being used
("replace pan" animation showing
in the display when you place a
saucepan on an induction surface
cooking area)
Long cooking time (performance
boost function display flashing
and switching off)
Error code (display flashing "Er"
and numbers)
(on some models)
Appliance Outlet Circuit Breaker:
The circuit breaker for the appliance outlet on your range is located
next to the outlet. It is rated for 12 amps.
If the circuit breaker trips, it can be reset by pressing the switch. A
delay of several minutes may be required for the circuit breaker to
cool before it will reset.
SOLUTIONS
Plug into a grounded outlet.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Touch the display area on the control panel to select a cooking
surface before selecting a function.
See "Control Lock" in the "Cooktop Use" section.
The Power key was unintentionally touched. Press POWER
again. Reset the cooktop.
See "Cookware" section.
See "Cooktop Controls" in the "Cooktop Use" section.
Level the range. See the Installation Instructions.
See "Electronic Oven Controls" section.
See "Cook Time" section.
See the control lock keypad feature in the "Feature Guide"
section.
Demo Mode will deactivate all heating elements. See "Demo
Mode" in the "Electronic Oven Controls" section.
See "Oven Temperature Control" in the "Electronic Oven
Controls" section.
See "Control Display" in the "Electronic Oven Controls" section.
If the indicator light(s) keeps flashing, call for service. See cover
for contact information.
Clear the display. On some models, reset the clock, if needed.
See "Clock" keypad feature in the "Feature Guide" section.
Press the CANCEL keypad to clear the display. See "Control
Display" in the "Electronic Oven Controls" section. If it
reappears, call for service. See cover for contact information.
See the "Pan Detection" section. Check that the saucepan is
ferromagnetic. Check that the diameter of the saucepan is large
enough. Center the saucepan on the surface cooking area.
Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area off,
then on again. If the display still does not light up, turn power off
at the circuit breaker. Wait 20 seconds and turn power back on.
The Performance boost function operates the surface cooking
area with the most power. During long cooking times, it is
possible that the function will switch the surface cooking area
off to keep the cooktop from overheating. You can continue to
use the cooktop if the display is not flashing.
If an "Er" and a series of numbers appear in the display panel,
turn power off at the circuit breaker. Turn on again. If problem
continues, call customer service. See the cover for contact
information.
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