Please do not send products to this address as it only adds delays in
service and may result in lost or damaged product. This PO BOX is for
written communication only.
If the equipment is causing harm to the telephone network, the telephone
company may require that you disconnect the equipment until the
problem is resolved.
What your limited warranty covers:
Defects in materials or workmanship.
For how long after your purchase:
One year, from date of purchase. Please retain your sales receipt , as
that will act as your proof of purchase in order to validate warranty
What we will do:
Provide you with a new or, at our option, a refurbished exchange unit of
same or similar model. The exchange model is under warranty for the
remainder of the original product's one year warranty, or 90 days from
the date the replacement product was shipped to you, whichever is
How to get service:
Call Customer Care at 1-877-722-4908. Please have your product with
you and please have your model number and date code available
when calling us. The model number and date code can be found on
the underside of the base unit .
If you are within your limited warranty period and it is determined that
service is required:
We will ask that you properly pack your product to avoid shipping
damage. We recommend that you use the original carton and packing
We will ask you to include with your product the following:
Your name, return shipping address and daytime phone number
handwritten or typed on a sheet of paper
A legible copy of your sales receipt (please do not send the original
Ship your product prepaid, to the address we provide. We suggest