NEC Univerge DT310 User Manual page 55

2. Press and to scroll through the Queue Status
Displays of all the ACD Groups.
3. Press the CLEAR key to return the telephone to an
idle state.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed
into the ACD queue, the telephones of the logged out
agents will display the Queue Status and hear the alarm
according to the settings defined in system
programming.
Pressing the Queue Status Display key will return the
telephone to idle until the timer expires again.
Answering a Call Using a Headset
1.
Press the Headset key to answer.
2. Converse.
3.
Press the Headset key to hang up.
Using the Headset with Automatic Answer for
ACD Agents:
1.
With the multiline terminal in an idle state, press the
Feature key.
2.
Press the HEADSET key (Service Code 751: 05).
Note:
The Headset key blinks when Automatic Headset is
activated.
Note: To cancel Automatic Headset, repeat these steps.
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