NEC Univerge DT310 User Manual page 54

To log out (for single or multiple agent AIC log In):
Note:
All AIC log in become logged out.
1. Press the ACD LOG IN/LOG OUT key (Service
Code 852: *10) + 1 to accept.
2.
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
Note: The ACD LOG IN/LOG OUT key goes out.
Rest Mode
To set the manual Rest Mode:
1.
From an idle state, press the ACD Rest Mode key
(Service Code 852: *13).
Note:
The ACD Rest Mode key lights. If the Rest Mode
key is pressed while the agent is on an active call,
the key will flash until the agent hangs up.
This operation is not available for the System
Note:
Supervisor.
Group No: 01
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To cancel the manual Rest Mode:
1.
Press the ACD Rest Mode key
(Service Code 852: *13).
Note: The ACD Rest Mode key light goes off.
Queue Status Display
When Logged Into ACD Group:
1.
From an idle state, press the Queue Status Display
key (Service Code 852: *19).
Group No: 01
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The display indicates the number of calls in
Note:
queue, the trunk name, and the length of time
the call has been waiting.
When the Queue Status Display key is pressed,
Note:
the queue status of the extension's group is
displayed. When the extension is not in an
ACD group, the Queue Status of group 1 is
displayed instead.
When an agent logs in using an AIC code, the
Note:
Queue Status of the default ACD group is
displayed.
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