Table of Contents
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Table of Contents
Related Manuals for Clear Stick Atlas PXU1960
Summary of Contents for Clear Stick Atlas PXU1960
- Page 1 CLEAR Stick Atlas USER GUIDE Model PXU1960...
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Page 2: Table Of Contents
• Important Message from CLEAR • Restarting Your Computer With The CLEAR Stick Inserted • The CLEAR Stick LEDs Remain On When The Computer Is Off • Can’t Connect To The Internet • The CLEAR Stick Appears “Frozen” or “Stuck”... -
Page 3: Getting Started
USB Connector • Signal Strength LEDs – Provide a quick reference indication of the CLEAR 4G signal quality for the current location • Status LED – Indicates the status of the CLEAR 4G connection. Solid green indicates connected to 4G, solid amber... -
Page 4: Connecting To Clear 4G Internet
• Do not immerse the CLEAR Stick in water or other liquid • Make sure your hands are dry before handling the CLEAR Stick • Do not cover or apply adhesives to the CLEAR Stick. They may cause the CLEAR Stick to overheat and may alter the antenna’s performance •... -
Page 5: Using Your Clear Stick Atlas
Using Your CLEAR Stick Atlas Connecting & Disconnecting from CLEAR 4G Internet • To connect to CLEAR 4G Internet, plug the CLEAR Stick Atlas into the standard USB port of your computer or other device • To disconnect, remove the CLEAR Stick Atlas from the USB port •... -
Page 6: Managing Your Clear Stick Atlas
Spanish Language • Status – Displays the status of the connection such as “Connected to CLEAR 4G” or “Not Connected” • CINR – Displays the CLEAR 4G Carrier Interference Noise Ratio (CINR) value • RSSI – Displays the CLEAR 4G Received Signal Strength Indication (RSSI) value •... - Page 7 Managing Your CLEAR Stick Atlas (continued) Summary Page (continued) • Baseband Chip – Displays the part number for the 4G chipset used in the CLEAR Stick Atlas • RF Chip Version – Displays the Radio Frequency (RF) chip firmware version number •...
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Page 8: Device Update Page
The Device Update Page enables you to check for available software updates or apply a software update file that has been downloaded from the clear.com/support website. In most cases, new software updates will be applied automatically during normal use of the device so you will rarely need to use these features... -
Page 9: Advanced Settings Page
Managing Your CLEAR Stick Atlas (continued) Advanced Settings Page The Advanced Settings page allows you to alternate between IP Pass-through mode and Network Address Translation (NAT) mode. To apply NAT mode, select the NAT mode radio button and enter a local IP Address when requested. -
Page 10: My Account
Selecting “My Account” on the Administration Area navigation menu opens a new browser window and directs you to the “My Account” sign in page at CLEAR.com. Enter your “My Account” user name and password to manage your CLEAR service account. -
Page 11: Help Page
• Return to Factory Settings – Select this link to change all device settings to the original state • Online Support – This link opens a new browser window and directs you to the CLEAR Customer Support website • License – This link displays information about 3... -
Page 12: Frequently Asked Questions
Q. How do I connect and disconnect from the Internet when using my CLEAR Stick Atlas? A. Simply plug in the CLEAR Stick when you want to connect to CLEAR 4G Internet and unplug the Stick to disconnect. If you want to leave the Stick in your computer and disconnect from the Internet you can go to the CLEAR Stick Atlas management area and select “Disconnect”... -
Page 13: Technical Specifications
• Closed: 3.25”(h) x 1.2”(w) x 0.65”(d) • Opened: 4.06”(h) x 1.2”(w) x 0.65”(d) WEIGHT • 1.1 oz. CLEAR Stick Atlas (front, back, side view) CONNECTORS • Standard USB Type-A Male Connector • TS-9 Auxiliary Antenna Connectors (2) SKU/PART NUMBER •... -
Page 14: Troubleshooting
CLEAR Customer Support at clear.com/support or by calling 877-956-4056. The CLEAR Stick Appears “Frozen” or “Stuck” If you are in a known CLEAR 4G coverage area and your CLEAR Stick appears to be stuck (no LEDs illuminated or the Status LED is shows... -
Page 15: How To Recognize And Resolve The Known Microsoft Rndis Issue
Troubleshooting (continued) If your CLEAR Stick is still unresponsive and you cannot get to the Administrative Area of the device, take the following steps: 1. Remove the CLEAR Stick from your computer’s USB port 2. Wait 5 seconds 3. Reinsert the CLEAR Stick into your computer’s USB port WHILE PRESSING AN D HOLDING THE RESET BUTTON LOCATED ON THE BACK OF THE DEVICE 4. - Page 16 Troubleshooting (continued) Known Microsoft RNDIS Issues (continued) Confirmation Step #1 a) In your Windows 7 or Vista operating system, go to “Device Manager” b) Locate the “Network adapters” Expand the list of adapters by clicking the small triangle to the left of the term “Network adapters” d) You will see an adapter listed as “RNDIS”...
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Page 17: What To Do If You Have Trouble Downloading The Microsoft
Troubleshooting (continued) What To Do If You Have Trouble Downloading the Microsoft Hotfixes When you register with Microsoft to receive the hotfix on the Microsoft Support Website you will receive an email with a link to download the hotfix as shown in Screen Shot #1 below. Note that there is no mention of a user name and password being required in order to receive the hotfix. -
Page 18: Improving Your Indoor 4G Signal
Improving Your Indoor 4G Signal For the best indoor signal locate your CLEAR Stick near a window or outside wall. It’s always a good idea to try several locations within your home or office to determine where the best signal is located. Use the Blue Signal Strength LEDs to help you determine the best location. -
Page 19: Still Need Help
Questions About Your Automated Billing When you set up your CLEAR online account, you most likely provided CLEAR with a credit card number so CLEAR can automatically bill for service. It’s easy to view your bill or change the bank card information. While connected to the...
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