Chapter 5. Troubleshooting; Hardware Problems; Software Problems; System Configuration Problems - IBM TotalStorage DS4000 FC2-133 Installation And User Manual

Chapter 5. Troubleshooting

The following four types of installation problems might cause your DS4000 FC2-133
to function incorrectly:
v Hardware problems
v Software problems
v System configuration problems
v Fibre channel problems
If you are having problems, use the following information to help you determine the
cause of the problem and the action to take.
Note: See the installation, user's and maintenance guide for your storage server or

Hardware problems

To determine if your installation problem is caused by the hardware, perform the
following tasks:
v Verify that all cables are attached securely to the correct connectors. Be sure
v Verify that the DS4000 FC2-133 is installed correctly and is fully seated in the
v Verify that the Fast!UTIL data-rate setting is correct. The Fast!UTIL data-rate
v Verify that all peripheral devices are turned on. See "Fibre channel problems" on

Software problems

To determine if your installation problem is caused by the software, perform the
following tasks. These tasks are discussed in Chapter 2, "Updating the DS4000
FC2-133 BIOS code and installing device drivers," on page 9.
v Verify that the correct device driver is installed.
v Verify that your adapter is at the correct BIOS version.
v Verify that you have the correct adapter NVRAM settings for your Storage Area

System configuration problems

To determine if your installation problem is caused by the system configuration,
check your server to ensure that it is configured properly. For more information, see
"Host bus adapter settings" on page 20.
Note: All PCI-compliant and PCI-X-compliant systems automatically detect 32-bit or
© Copyright IBM Corp. 2005
see the IBM TotalStorage DS4000 Problem Determination Guide for
additional troubleshooting and debugging procedures.
that one end of the LC-LC fibre-channel cable is attached to the optical interface
connectors (located at J1 and J2 on the adapter) and that the other end of the
cable is connected to the fibre-channel device.
expansion slot. Check for interference due to nonstandard PCI connectors.
setting must match the speed of the device to which you are connected. See
Chapter 3, "Configuring the DS4000 FC2-133 with Fast!UTIL," on page 19.
page 28 for information about how to display the attached fibre-channel devices.
Network (SAN) and operating system.
64-bit adapters and set the appropriate bus speed (for example, 66 MHz or
133 MHz).
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