Action
Step 4
Replace the imaging unit, and then
resend the print job.
Do shadow images still appear on
the prints?
Gray background on prints
Action
Step 1
1.
From the Quality menu, select a lower number to reduce the toner density.
To access the Quality menu, do either of the following:
-
If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >Print
Settings >Quality Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
-
If the printer is connected to a computer by a USB cable, then open the
Local Printer Settings Utility for Windows or Printer Settings for
Macintosh.
Note: 8 is the factory default setting.
2.
Resend the print job.
Does the gray background disappear from the prints?
User's Guide
Yes
Contact
technical
support.
- 207 -
No
The problem is solved.
Yes
No
The problem
Go to step 2.
is solved.
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