Diagnosing Problems - IBM ThinkPad G40 Series Service And Troubleshooting Manual

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the cursor to All Programs (in Windows other than Windows XP,
Programs) and then to PC-Doctor for Windows.
3. Click PC-Doctor.
4. Choose one of the tests from either the Device Categories or the Test
Scripts.
Running any tests may take several minutes. Make sure you have time
to run the entire test; do not interrupt the test while it is running.
The System Test of the Test Scripts runs some tests of critical hardware
components, but it does not run all of the diagnostic tests in PC-Doctor for
Windows. If PC-Doctor for Windows reports that all of the tests in the System
Test have been run and that it has found no problems, consider running more
of the tests in PC-Doctor for Windows.
If you are preparing to contact IBM for support, be sure to print the test log
so that you can rapidly provide information to the help technician.
10
®
ThinkPad G40 Series Service and Troubleshooting Guide
®
for Windows
Attention
®
. To run PC-Doctor for Windows, do as follows: