Excessive flare-ups
Is there excessive fat in the food being grilled?
Keep flame on low or turn one burner off.
Keep the hood up when grilling to avoid excessive flare-ups.
Move food to the warming rack until flames subside.
To avoid damage to the grill, do not spray water on gas flames.
Low heat
LP Gas:
For outdoor grills using a 20lb LP gas fuel tank, slowly open the
tank valve.
NOTE: If flow limiting device activates, your grill may not light. If
your grill does light, the flames will be low and will not heat
properly.
1. Turn tank valve and all control knobs off and wait 30 seconds.
2. After shutting off the tank, very slowly open the tank valve and
wait 5 seconds before lighting.
3. Light the burners one at a time. See “Lighting the Grill and side
burner” section.
Natural Gas:
Gas pressure is affected by size and length of the gas line from
the house to the grill. Contact a qualified gas technician to
provide the Natural gas supply to the selected grill location in
accordance with the National Fuel Gas Code ANSI Z223.1/
NFPA54 - latest edition and local codes.
ASSISTANCE
Before calling for assistance, please check “Troubleshooting.” If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you have questions or need to order replacement parts,
contact Customer Service Center at 1-877-373-2301 .
Please direct all correspondence to:
Nexgrill Industries, Inc.
5270 Edison Avenue, Chino, CA 91710
Please include a daytime phone number in your
correspondence.
Accessories
Natural Gas Conversion Kit
Order Part Number 710-0003
Rotisserie Kit
Order Part Number 790-0007A
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