Troubleshooting - Sony Walkman NWZ-A726 Quick Start Manual

SONY
Operation
Symptom
Page numbers in parentheses refer to pages of "Operation Guide (PDF):'
Cause/Remedy
There is no sound.
• The volume level is set to zero.
~ Turn the volume up (& page 10).
• The headphone jack is not connected properly.
~
Connect the headphone jack properly (Gf' page 10).
• The headphone plug is dirty.
~
Clean the headphone plug with a soft dry cloth.
• No songs or video files are stored on the player.
-+
Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
Troubleshooting
• The maximum number of files that can be displayed is reached. The maximum
number of files is
1,000
files for videos,
10,000
files for photos. Also, the maximum
number of folders is 1,000 folders for photos in the photo folder list.
.. Delete unnecessary data.
• Data was placed in the wrong location by dragging and dropping.
-+
Place the data in the correct place by dragging and dropping (w page
24).
• Available capacity is insufficient.
.. Delete unnecessary data to increase free space on the player.
• After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (@? page 24).
• Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (Gf' page 126).
.. Convert the ATRAC files using the supplied MP3 Conversion Tool software.
• The battery is consumed.
~
Charge the battery fully (Gf' page 21).
~
If the player does not react, even after charging the battery, press the RESET
button to reset the player (@?page 101).
• No data is stored on the player.
-+
Follow the instructions in the displayed message, and transfer data from the
computer.
• Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (@,page
126).
-+
Convert the ATRAC audio data using the supplied MP3 Conversion Tool.
~
Songs or videos may not be played back, depending on the file format (@?page 126).
.. Photos may not be displayed, depending on the file size or the file format
(@i'
page 126).
• You are placing audio MP4 files in a video folder by dragging and dropping.
~
Place them in the "MUSIC" folder by dragging and dropping.
• The playback limitation period of the song has expired due to subscription
conditions, etc.
.. Songs with an expired playback limitation period cannot be played back.
Update them using the software used for transferring.
• After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (Gf' page 24).
• A device emitting radio signals, such as a mobile phone is being used near the player.
.. When using devices such as mobile phones, keep them away from the player.
• Music data imported from CDs, etc., is damaged.
.. Delete the data, then import and transfer it again. When importing data to
your computer, close any other applications to avoid data damage.
• Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (Gf' page 126).
.. Convert the ATRAC audio data using the supplied MP3 Conversion Tool.
.. Some songs may not play back, depending on certain file specifications.
• "Playback Range" (Gf' page 46) is set to "Selected Range:'
~
Change the playback range setting.
• The audio files are not in folders under the "MUSIC" folder.
~
Place them in folders under the "MUSIC" folder by dragging and dropping.
• You cannot delete songs, videos and photos on the player.
.. Delete them using the software you used to transfer the data, or Windows Explorer.
Noise is generated.
Transferred data is
not displayed in its
list.
Data cannot be
deleted on the player.
No data is played.
Songs are played back
within a limited playback
range only, such as
within one album.
When "All Songs" or
"Album" is selected,
all the songs will
appear, but some
songs will not appear
when "Folder" is
selected.
3-299-383-11 (1)
NWZ-A726/ A728/ A729
1111111111111111111111111111111111111111111111111111111
• 3 2 9 9 3 8 3 1 1 • (1)
©2008 Sony Corporation Printed in Malaysia
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions listed.
For details on how to operate, see "Operation Guide (PDF file):'
2
Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player,
stored data and settings on the player may be deleted.
4
Check the information about the issue in
the Help of each software.
5
Look for information about the issue on
one of the support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
6
If the approaches listed above fail to resolve the issue,
consult your nearest Sony dealer.