Paper jam message remains after jam is cleared
Action
1.
Do either of the following:
-
Select Next >
2.
Follow the instructions on the printer display.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
1.
Turn on jam recovery.
a.
From the printer control panel, navigate to:
Settings >General Settings >Print Recovery >Jam
Recovery
b.
Select On or Auto.
c.
Depending on your printer model, press
Submit.
2.
Resend the pages that did not print.
Were the jammed pages reprinted?
User's Guide
>Clear the jam, press OK >
Yes
Contact
technical
support.
.
Yes
The problem is
solved.
or touch
- 171 -
No
The problem is
solved.
No
Contact
technical
support.