Menu Access Difficulties; Copy Quality Difficulties - Brother MFC-9840CDW User Manual

Menu access difficulties

Difficulties
Key operations do not work
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.

Copy quality difficulties

Difficulties
Vertical black line appears in
copies.
Printing difficulties
Difficulties
No printout.
The machine prints unexpectedly
or it prints garbage.
112
Suggestions
Check that the control panel is fitted correctly on the machine. Reinstall the control
panel.
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when
the machine is in Fax mode.
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one of the corona wires for printing is dirty. (See Cleaning the
scanner on page 148 and Cleaning the corona wires on page 153.)
Suggestions
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridges and drum unit are installed properly. (See
Replacing the drum unit on page 172.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 129.)
Check that the machine is online:
®
(For Windows Vista )
Click the Start button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother MFC-9840CDW Printer. Make sure that Use
Printer Offline is unchecked.
®
(For Windows XP and Windows Server
Click the Start button and select Printers and Faxes.Right-click Brother
MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked.
®
(For Windows 2000)
Click the Start button and select Settings and then Printers.Right-click
Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is
unchecked.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine's power switch and disconnect from the power for several
minutes. (The machine can be turned off for up to 60 hours without losing
faxes stored in the memory.)
Check the settings in your application to make sure it is set up to work with
your machine.
®
2003)