Troubleshooting - Philips 55PFL4709 User Manual

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6 Troubleshooting

If the Unit does Not Perform Properly when Operated as Instructed in this Manual,
check the following Troubleshooting Tips and All Connections Once before calling for Service.
Power
No Power
Make sure that the AC outlet supplies the proper voltage, plug
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another electrical appliance into the AC outlet to ensure that the AC
outlet operates normally.
If a Power Failure occurs, Unplug the AC Power Cord for 1 minute
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to allow the Unit to Reset Itself.
Remote
Remote Control keys or Remote itself does Not Work.
Do NOT press more than one key at the same time.
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Ensure that no keys on the Remote Control are depressed and move
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freely.
Re-insert the Batteries with their Polarities (+/–) as indicated.
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When there is an Infrared-equipped device near this Unit, it may
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interrupt the Remote Control Signal from this Unit.
Make sure that Nothing is Blocking the Unit's Remote Control Sensor
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and the Remote Control is Pointed at this Remote Control Sensor.
Press and Hold any Key on Remote Control toward a Digital or Cell
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Phone Camera. The Remote Control is working if you confirm a
Flashing Infrared Light through the Camera. Some Dual Camera Cell
Phones may have an IR Filter in one of the Cameras.
Universal Remote Control does not work properly.
Refer to the User Manual of the Universal Remote Control for the
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Philips code.
Picture
Power is On but No Screen Image.
Check whether the Connection for the Antenna, Cable or Satellite
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Set-top Box is Connected Correctly.
Check whether All the Cables to the Unit are connected to the
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correct Output Jack on your separate Device like Blu-ray Disc / DVD
Recorder.
Make sure that the selected Input mode is connected to the working
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Input jack.
Check if your computer is NOT in Sleep Mode when the Input Mode
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on this Unit is in PC mode. Tap any Key on the Computer Keyboard
to Wake it up.
No Color
Adjust Color in Picture settings. L p. 7
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Picture Poor, Sound OK
Electrical Interference from nearby appliances may affect Picture
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Quality.
Adjust Contrast and Brightness in Picture Settings. L p. 7
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For the Best Picture Quality, watch "High Definition" wide screen
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Programs. If the HD content is Not available, watch "Standard
Definition" Programs instead.
You see Noise or Trash on the Screen.
When the capabilities on the Unit exceed the capabilities of the Digital
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Broadcasting, the signal will be increased to match the capabilities of
the Display on the Unit. This may cause Noise or Trash.
Unusual picture appears and the TV does Not Operate.
Press the Power Key first. If it Does Not Solve the Problem, then Press
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the Keys on the Remote Control in the Order shown below to change
the Unit to the Live Mode.
SLEEPLFORMATLKLHLILB
Sound
No Sound, Distorted Sound or Incorrect Audio Sound is heard when
using the HDMI-DVI connections.
Make sure that the Analog Audio signals from the HDMI-DVI device
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are connected to the Analog Audio Input L/R jacks.
When using Component Analog Video, Composite Analog Video or
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PC VGA Video make sure that the Analog Audio (L/R) connectors
are Mounted into the Audio (L/R) Input jacks.
Sound Poor, Picture OK
Check if the Audio Cable is connected into the Unit correctly.
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You Switch to a Different Input and the Volume Changes.
This Unit will Memorize the Volume Level from the last time you
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adjusted it.
If the Volume of the Sound from another Device is Higher or Lower,
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then the Loudness will Change.
Make sure Auto volume leveling is set to On. L p. 8
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Picture & Sound
No Picture or Sound
View other TV channels. The problem might be limited to the
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Broadcasting Station or Weak Signal Strength.
Unplug the AC Power Cord and wait for about 1 minute, then Plug
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the AC Power Cord and turn On the Unit again.
Autoprogram must be completed when you Set Up the Unit for the
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First time or Move it to a location where previously unavailable
channels are broadcast.
The selected Channel cannot be viewed by the Child and Ratings
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Lock Setting. L p. 9
The Unit requires some kind of Input Signal. A Digital Indoor Antenna
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(VHF / UHF), a Digital External Antenna (VHF / UHF) or an RF coaxial
cable from your Wall or Cable/Satellite Set-top Box signal (HDMI,
Component+Audio or Composite [Video+Audio]) needs to be
connected to the Unit.
Adjusted Picture or Sound settings are not effective every time the
Unit is turned On.
You must set to Home in Location. L p. 10 (Otherwise, the Settings
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you adjusted will not be memorized after the Unit goes into Standby
Mode.)
You see a Distorted Picture or Hear an Unusual Sound.
You may be getting NTSC (Analog) TV signal (not HDTV signal)
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interference from electrical appliances, automobiles, motorcycles or
fluorescent lights.
Try moving the Unit to another Location to see if this is the Cause of
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the Problem.
Ghosts, lines or streaks in picture. (Analog TV- NTSC signal)
Electrical interference from nearby appliances may affect Picture Quality.
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Child and Rating Lock
PIN code does not work.
If a power failure occurs for longer than 10 seconds the child lock
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setting is retained, but the PIN code is set to the default code 0000.
Refer to Child and Ratings Lock. L p. 9
Screen
You Switch to a different Input and the Screen Size changes.
This Unit will Memorize the Viewing Mode from the last time you
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used those Particular Input Modes.
The Display image does not cover the Entire Screen.
If you are using the Unit as a PC Monitor, make sure that Horizontal
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position and Vertical position in PC settings are set correctly.
If you are watching TV or using the Composite Video, Component
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Video or HDMI with 480i Input, press FORMAT repeatedly to Switch
to various Screen Modes.
Closed Captions
Closed Captions are displayed as a white box. No Closed Captions
are displayed in the Closed Captions-Supported Program.
Interference from buildings or weather conditions may cause Closed
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Captions to be incomplete if watching Analog TV signals.
Broadcasting Station may shorten the program to insert
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advertisements.
The Closed Captions Decoder cannot read the information of a
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shortened program.
Closed Captions that are delayed a few seconds behind the actual dialog
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are common for Live broadcasts. Most captioning production companies
can display a dialog to maximum of 220 words per minute. If a dialog
exceeds that rate, selective editing is used to insure that the Closed
Captions remain up-to date with the current TV screen dialog.
Black Box is displayed on the TV Screen.
The Text mode is selected. For Closed Captions, select CC-1, CC-2,
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CC-3 or CC-4. L p. 9
Note(s)
O
The LCD screen is manufactured to provide many years of useful
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life. Occasionally a few non active pixels may appear as a fixed point
of blue, green or red.
This is Not to be considered a Defect in the LCD screen.
Some Functions are not available in Specific Modes, but this is Not
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a Malfunction. Read the Description in this Manual for more Details
on Correct Operations.
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