Troubleshooting - Rinnai Symmetry RDV3611 Operation Manual

Troubleshooting

During installation there will be an initial burning in period where some smoke and smell may be
experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch will
shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Symptom
Burner will not light
Smell of gas
Small soot deposit on logs
Severe soot deposits forming
on logs or glass
Condensation on glass
Fire comes on at the wrong
time
Controller display blank
Heater keeps turning itself
off
Cause
No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Leaking gas
Normal operation
Inadequate flue system,
incorrect gas pressure or log
misalignment
Normal operation
Program not set correctly
Flat batteries
Set room temperature has
been reached
Solution
Ensure power cord is plugged in and turned on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air (installer to do).
Repeat ignition steps.
Turn off gas at meter or LPG cylinder and call
your installer.
No action required.
Contact a Rinnai Service Centre.
Allow heater to warm up and condensation will
disappear.
Check program periods and AM/PM is correctly
set on controller.
Check batteries are in place correctly, or replace
with new batteries.
Normal operation, heater has turned off as
the room has reached the set temperature. If
you wish to override this and have the heater
continually on, revert to flame mode, or increase
set temperature (maximum 32 °C).
RDV3611 Operation Manual: 11158-A 01-12 | 15