Troubleshooting - Whirlpool W10529641A Use & Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help – First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience If you experience
Dryer Operation Dryer Operation
Dryer will not run Dryer will not run
Door not closed completely. Door not closed completely.
START/PAUSE not touched firmly START/PAUSE not touched firmly
or held long enough. or held long enough.
Household fuse is blown or circuit Household fuse is blown or circuit
breaker has tripped. breaker has tripped.
Incorrect power supply. Incorrect power supply.
Wrong type of fuse. Wrong type of fuse.
Dryer will not heat Dryer will not heat Household fuse is blown or circuit Household fuse is blown or circuit
breaker has tripped. breaker has tripped.
Incorrect power supply. Incorrect power supply.
Supply line valve not open. Supply line valve not open.
Unusual Noise Unusual Noise
Water inlet valve on dryer is running. Water inlet valve on dryer is running.
Humming or whining noise Humming or whining noise
with Steam cycle selected with Steam cycle selected
(on some models) (on some models)
Dryer hasn't been used in a while. Dryer hasn't been used in a while.
Thumping noise Thumping noise
A small object caught between the A small object caught between the
Rattling or vibrating Rattling or vibrating
edges of dryer drum. edges of dryer drum.
noise noise
Dryer isn't properly leveled. Dryer isn't properly leveled.
Clothing is balled up in dryer. Clothing is balled up in dryer.
Gas valve operating. Gas valve operating.
Clicking noise Clicking noise
Dryer Results Dryer Results
Clothes are not drying Clothes are not drying
Lint screen is clogged with lint. Lint screen is clogged with lint.
satisfactorily or drying satisfactorily or drying
The exhaust vent or outside The exhaust vent or outside
times are too long times are too long
exhaust hood is clogged with lint, exhaust hood is clogged with lint,
restricting air movement. restricting air movement.
The exhaust vent is not the correct The exhaust vent is not the correct
length. length.
The exhaust vent diameter is not The exhaust vent diameter is not
the correct size. the correct size.
The dryer is not level. The dryer is not level.
The Air Only temperature setting The Air Only temperature setting
has been selected. has been selected.
Possible Causes Possible Causes Solution Solution
Make sure the dryer door is closed completely. Make sure the dryer door is closed completely.
Touch and hold START/PAUSE 2–5 seconds. Touch and hold START/PAUSE 2–5 seconds.
There may be 2 household fuses or circuit breakers for the There may be 2 household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset the circuit breakers have not tripped. Replace the fuses or reset the
circuit breaker. If the problem continues, call an electrician. circuit breaker. If the problem continues, call an electrician.
Electric dryers require 240-volt power supply. Electric dryers require 240-volt power supply.
Check with a qualified electrician. Check with a qualified electrician.
Use a time-delay fuse. Use a time-delay fuse.
The drum may be turning, but you may not have heat. Electric The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace the dryers use 2 household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call fuses or reset the circuit breaker. If the problem continues, call
an electrician. an electrician.
Electric dryers require 240-volt power supply. Electric dryers require 240-volt power supply.
Check with a qualified electrician. Check with a qualified electrician.
For gas dryers, make sure that the valve on the gas supply line For gas dryers, make sure that the valve on the gas supply line
is open. is open.
The water inlet valve on the dryer is used during the Steam function. If The water inlet valve on the dryer is used during the Steam function. If
the dryer has just been installed or unused for an extended period, the the dryer has just been installed or unused for an extended period, the
valve may be louder and run longer. This is normal. valve may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line connected. NOTE: The valve may make this noise even with no water line connected.
This is normal. The thumping sound should diminish after a few This is normal. The thumping sound should diminish after a few
minutes of use. minutes of use.
Check the front and rear edges of the drum for small objects. Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering. Clean out pockets before laundering.
The dryer may vibrate if not properly installed. See the The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm Installation Instructions. All four dryer feet should be in firm
contact with the floor. contact with the floor.
When balled up, the load will bounce, causing the dryer to When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer. vibrate. Separate the load items and restart the dryer.
On gas dryers, you may hear the gas valve clicking as it opens On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal. and closes. This is normal.
Clean lint screen before each load. Clean lint screen before each load.
Run the dryer for 5–10 minutes. Hold your hand under Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you the outside exhaust hood to check air movement. If you
do not feel air movement, clean exhaust system of lint do not feel air movement, clean exhaust system of lint
or replace exhaust vent with heavy metal or flexible metal vent. or replace exhaust vent with heavy metal or flexible metal vent.
See the Installation Instructions. See the Installation Instructions.
Check that the exhaust vent is not too long or has Check that the exhaust vent is not too long or has
too many turns. Long venting will increase drying times. too many turns. Long venting will increase drying times.
See the Installation Instructions. See the Installation Instructions.
Use 4" (102 mm) diameter vent material. Use 4" (102 mm) diameter vent material.
Clothes not contacting the moisture sensors during Automatic Clothes not contacting the moisture sensors during Automatic
cycles. See "Level Dryer" in the Installation Instructions. cycles. See "Level Dryer" in the Installation Instructions.
Select the correct temperature for the types of garments Select the correct temperature for the types of garments
being dried. See "Cycle Guide." being dried. See "Cycle Guide."
15