Troubleshooting
Table 3. Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM
9. Vibrator feature not functioning.
10. Internal Charger not working.
11. Real Time Clock resetting when
standard battery is removed.
12. No or weak audio when using headset. a) Headset plug not fully pushed into
Programming: Software Upgrade and Flexing
44
PROBABLE CAUSE
Transceiver board assembly defective. Replace the transceiver board assembly (refer
Faulty charger circuit on transceiver
board assembly.
Lithium button cell in the display board
may be depleted.
the jack socket.
b) Faulty jack socket on transceiver
board assembly.
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
January 31, 2006
VERIFICATION AND REMEDY
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If the batteries charge
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
Refer service to a Level 3 service center for
replacement.
Ensure the headset plug is fully seated in the
jack socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
V3x
6809497A15-A