Table of Contents
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Model shown is KX-TGP500.
Model shown is KX-TGP550.
Thank you for purchasing a Panasonic product.
You can configure some of the features of this unit through the Web user interface. See
"Programming through the Web user interface", page 40.
Please read this guide before using the unit and save it for future reference.
SIP Cordless Phone
KX-TGP500
Model No.
KX-TGP550
Model No.
Document Version: 2010-07
User Guide
B01
T01
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Table of Contents
Related Manuals for Panasonic KX-TGP500 B01
Summary of Contents for Panasonic KX-TGP500 B01
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Page 1: User Guide
Model No. Model shown is KX-TGP500. Model shown is KX-TGP550. Thank you for purchasing a Panasonic product. You can configure some of the features of this unit through the Web user interface. See “Programming through the Web user interface”, page 40. -
Page 2: Table Of Contents
Table of Contents Introduction Transferring calls to an outside party ..18 Conference calls......19 About this guide . - Page 3 Table of Contents Programming through the Web User Interface Programming through the Web user interface . 40 Registering a Unit Registering a unit ..... . . 41 Special Features Using Caller ID service .
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Page 4: About This Guide
Introduction About this guide This guide explains how to operate and customise KX-TGP500/KX-TGP550. Please be sure your network is configured for KX-TGP500/KX-TGP550. Contact your administrator about the network settings and available features. Model composition ■ KX-TGP500 series ■ KX-TGP550 series Base unit Handset Series... -
Page 5: Emergency Calls
All lines including unassigned lines are available for emergency calls if the phone numbers are configured in the Web user interface. Availability depends on your phone system. Contact your administrator for further information. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable... -
Page 6: Important Information
Important Information Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols (1, 2, 3) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. -
Page 7: Getting Started
Getting started ■ Control type A Soft keys Controls (Handset) The handset features 2 soft keys and a joystick. By pressing a soft key, or by pressing the centre of the joystick, you can select the feature shown directly above it on the display. B Joystick By pushing the joystick ({^}, {V}, {<}, or {>}) repeatedly, you can:... - Page 8 Getting started recorded announcement, for example. Repeat KX-TGP550 as needed to create longer pauses. *2 Your phone system needs to support voice mail. Contact your administrator for further information. Navigator key/volume key {<} {>} ■ Scrolling through lists or items By pressing this key ({^}, {V}, {<}, or {>}) repeatedly, you can scroll through (up, down, left, or right) various lists or items.
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Page 9: Understanding The Indicators On The Base Unit
Getting started Understanding the indicators on the base unit 4 (status) indicator During the startup process you may notice that the 4 indicator on the base unit is flashing. This indicates that the base unit is booting up with your phone system. You may find the following flash patterns helpful: Status Meaning... -
Page 10: Display
Getting started Item Meaning Handset status indicators Handset 1 is in use. Available for: KX-TGP550 “1”-“6”: Handset “0”: Base unit (KX-TGP550 only) The handset status indicators on the base unit The shared line is in use (page show the status of each handset as follows: 15). - Page 11 Getting started Item Meaning Icon Action Do not disturb (page 36) Puts the call on mute. Anonymous calls (Block Caller ID) Opens the phonebook. (page 38) Sends the phonebook item(s) to The line has received new voice selected unit to copy. mail messages.
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Page 12: Initial Settings
Getting started – Push the joystick left to return to the previous Y Handset screen. f (right soft key) {V}/{^}: Select the desired line. L The display shows the current status of the Initial settings line. See page 10 for details. L To select the line to make a call, press Symbol meaning: {C}. -
Page 13: Y Making And Answering Calls Using The Handset
Making and Answering Calls using the Handset Making calls Making a call using the redial list Lift the handset and dial the phone number. L To correct a digit, press ^. The last 10 phone numbers dialled are stored in Press ] or {C}. -
Page 14: Auto Talk
Making and Answering Calls using the Handset the line number on which the call is being received are displayed. Hold Lift the handset and press ], {C}, or {s} when the unit rings. This feature allows you to put an outside call on hold. -
Page 15: Transferring Calls To An Outside Party
Making and Answering Calls using the Handset Note: Call share L In step 3, you can dial the phone number from the phonebook: Joining a call n i {V}/{^}: Select the desired entry. i You can join an existing outside call. Availability depends on your phone system. -
Page 16: Making And Answering Calls Using The Base Unit
Making and Answering Calls using the Base Unit (KX-TGP550 only) Making calls Off-hook monitor Dial the phone number. You can let other people in the room listen to a conversation through the speaker while continuing L To correct a digit, press ^. the conversation using the corded handset. -
Page 17: Answering Calls
Making and Answering Calls using the Base Unit (KX-TGP550 only) ■ Erasing a number: {V}/{^}: “Erase” i M i Temporary base unit ringer {V}/{^}: “Yes” i M i {b} ■ Storing a number to the phonebook: {V}/{^}: “Add Phonebook” i M i While the base unit is ringing for a call, you can To store the name, continue from step 3, turn the ringer off temporarily by pressing 2. -
Page 18: Useful Features During A Call
Making and Answering Calls using the Base Unit (KX-TGP550 only) Note: L This feature is explained as “Enable Shared Useful features during a call Call” in the Web user interface. Mute While mute is turned on, you can hear the other Transferring calls to an party, but the other party cannot hear you. -
Page 19: Conference Calls
Making and Answering Calls using the Base Unit (KX-TGP550 only) Conference calls Multiple people can establish a conference call. During an outside call, press K. {V}/{^}: “Conference” i M Dial the phone number. L To correct the number, press W to clear the number and enter again. -
Page 20: Y Phonebook Using The Handset
Phonebook using the Handset L You can also select the line manually as follows: Using the phonebook f i {V}/{^}: Select the desired line. i Press ] or {C}. The phonebook allows you to make calls without having to dial manually. You can add 100 names Searching by first character and phone numbers to the phonebook. -
Page 21: Erasing Entries
Phonebook using the Handset L If “Overwrite?” is displayed, the dial key you selected has a phone number already Erasing entries assigned to it. To overwrite with the currently selected Erasing an entry phone number, go to step 4. To select another dial key, press ^, then Find the desired entry (page 20). -
Page 22: Export/Import Phonebook Entries
Phonebook using the Handset L To continue copying another entry: {V}/{^}: “Yes” i M i Find the desired entry. i } Copying all entries 1 (centre of joystick) {V}/{^}: “Phonebook” i M i 1 {V}/{^}: “Copy All” i M Enter {0} for the base unit or the handset number you wish to send the phonebook entry L When all entries have been copied, “Completed”... -
Page 23: Phonebook Using The Base Unit (Kx-Tgp550 Only)
Phonebook using the Base Unit (KX-TGP550 only) Searching by first character Using the phonebook (alphabetically) The phonebook allows you to make calls without n (left soft key) having to dial manually. You can add 100 names L Change the character entry mode if and phone numbers to the phonebook. -
Page 24: Erasing Entries
Phonebook using the Base Unit (KX-TGP550 only) To select another dial key, press ^, then repeat this step. Erasing entries {V}/{^}: “Yes” i M i {b} Note: Erasing an entry L Where a dial key is already being used for speed Find the desired entry (page 23). -
Page 25: Export/Import Phonebook Entries
Phonebook using the Base Unit (KX-TGP550 only) {V}/{^}: “Copy All” i M Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, “Completed” is displayed. Export/import phonebook entries You can export the phonebook entries through the Web user interface to your computer as a tab separated value file. -
Page 26: Y Programming Using The Handset
Programming using the Handset Programmable settings You can customise the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 26) – using the direct commands (page 27) Some of the features can be programmed through the Web user interface (page 40). L Direct command is the main method used in this User Guide. - Page 27 Programming using the Handset Main menu Sub-menu 1 Sub-menu 2 Page Initial settings Ringer Setup Ringer Volume " – Ringtone (Line 1: 8 max.) – Interrupt tone – Set Date/Time – Caller Barred – Auto Intercom – – LCD Contrast –...
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Page 28: Embedded Web
Programming using the Handset Feature Feature Setting code System Page code setting – Embedded Web {1}: On {5}{3}{4} {0}: <Off> – – Handset Name {1}{0}{4} – – 45, 46 Intercom Call {2}{7}{4} {1}: <On> – 14, 45, Interrupt tone {2}{0}{1} {0}: Off –... -
Page 29: Call Forward
Programming using the Handset L If you have selected “No Answer”, enter the number of rings before the unit forwards Call forward calls (0, 2-20 rings). i M Incoming calls can be forwarded to another party. You can choose one of 3 modes: Changing the phone number –... -
Page 30: Block Anonymous Calls
Programming using the Handset Important: L We recommend setting with your administrator. Incoming call barring (Caller Contact your administrator for further ID service users only) information. L If this feature is set on your unit, it may be This feature allows the unit to reject calls from overridden by your phone system settings. -
Page 31: Anonymous Calls (Block Caller Id)
Programming using the Handset ■ Erasing a number: 1 i {V}/{^}: “Erase” i M i Changing the handset name {V}/{^}: “Yes” i M i {i} Each handset can be given a customised name Note: (“Bob”, “Kitchen”, etc.). This is useful when you L When editing, press the desired dial key to add, make intercom calls between handsets. -
Page 32: Updating The Base Unit Software
Programming using the Handset Updating the base unit software Your phone system dealer may offer new features and improve its software version from time to time. If you set the base unit software update setting to manual mode through the Web user interface, you need to download the update when “Update version.Press OK.”... -
Page 33: Programming Using The Base Unit (Kx-Tgp550 Only)
Programming using the Base Unit (KX-TGP550 only) Programmable settings You can customise the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 33) – using the direct commands (page 34) Some of the features can be programmed through the Web user interface (page 40). - Page 34 Programming using the Base Unit (KX-TGP550 only) Main menu Sub-menu 1 Sub-menu 2 Page – Initial settings Set Date/Time " – Caller Barred – – LCD Contrast – Base Unit PIN – Select Language – Software version – – Phonebook –...
- Page 35 Programming using the Base Unit (KX-TGP550 only) *1 If you program these settings using the base unit, you do not need to program the same item using a handset. *2 We recommend programming this setting with your administrator. Contact your administrator for further information.
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Page 36: Call Forward
Programming using the Base Unit (KX-TGP550 only) L If you have selected “No Answer”, enter the number of rings before the unit forwards Call forward calls (0, 2-20 rings). i M Incoming calls can be forwarded to another party. You can choose one of 3 modes: Changing the phone number –... -
Page 37: Block Anonymous Calls
Programming using the Base Unit (KX-TGP550 only) Important: L We recommend setting with your administrator. Incoming call barring (Caller Contact your administrator for further ID service users only) information. L If this feature is set on your unit, it may be This feature allows the unit to reject calls from overridden by your phone system settings. -
Page 38: Anonymous Calls (Block Caller Id)
Programming using the Base Unit (KX-TGP550 only) ■ Erasing a number: L You can select 24-hour or 12-hour clock K i {V}/{^}: “Erase” i M i format (“AM” or “PM”) by pressing /. {V}/{^}: “Yes” i M i {b} M i {b} Note: Note: L When editing, press the desired dial key to add,... - Page 39 Programming using the Base Unit (KX-TGP550 only) Note: L The 4 indicator on the base unit flashes while downloading. When the download is complete, the 4 indicator stops flashing and changes to steady green. Confirming the base unit software version K (middle soft key) i {#}{1}{5}{6} L The current base unit software version is displayed.
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Page 40: Programming Through The Web User Interface
Programming through the Web User Interface Programming through the Web user interface You can program the following features through the Web user interface. The password is required. Contact your administrator for further information. – Network settings – Call forward (page 29, 36) –... -
Page 41: Registering A Unit
Registering a Unit Note: L When you purchase an additional handset, refer Registering a unit to the additional handset’s installation manual for registration. Operating additional units Deregistering a handset A handset can cancel its own registration (or the Additional handsets registration of another handset) that is stored to Up to 6 handsets can be registered to the base the base unit. -
Page 42: Special Features
Special Features Using Caller ID service Caller list Availability of this service depends on your phone Important: system. Contact your administrator for further L Make sure the unit’s date and time setting is information. correct (page 31, 38). Caller ID features Viewing the caller list and calling When an outside call is being received, the caller’s back... - Page 43 Special Features Editing a caller’s phone number Erasing selected caller information before calling back Y Handset Y Handset \ (left soft key) \ (left soft key) {V}/{^}: Select the desired entry. i 1 {V}/{^}: Select the desired entry. {V}/{^}: “Erase” i M L You can see the detailed information about {V}/{^}: “Yes”...
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Page 44: Voice Mail Service
Special Features Push the joystick right to see the remaining : Base unit numbers. To return to the previous display, push the joystick left. Available for: KX-TGP550 When finished, press {i}. \ (right soft key) : Base unit {V}/{^}: Select the desired entry. L If an arrow (>) is displayed after the Available for: KX-TGP550 number, the whole phone number is not... -
Page 45: Intercom Features
Intercom Features – your handset is receiving a transferred outside call. Intercom features between – all handsets are being paged by the base unit. handsets Answering an intercom call using auto intercom Intercom When you are paged by another handset, Intercom calls can be made between handsets. -
Page 46: Intercom Features Between The Handset And Base Unit (Kx-Tgp550 Only)
Intercom Features Answering a transferred call Answering an intercom call Press {C} to answer the page. Y Handset Note: L After the paging party disconnects, you can talk Press {C} to answer the page. to the outside caller. When you finish talking, press {i}. : Base unit Intercom features between Lift the corded handset or press {s} to answer... -
Page 47: Handset Locator
Intercom Features : Base unit Transferring calls Lift the corded handset or press {s} to answer the Outside calls can be transferred between the page. handset and base unit. Note for handset and base unit: Y Handset L After the paging party disconnects, you can talk to the outside caller. -
Page 48: Useful Information
Useful Information Character entry : Base unit / Y Handset The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 48). –... - Page 49 Useful Information Extended 1 character table (N) Extended 2 character table (O) Cyrillic character table (P) Document Version 2010-07...
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Page 50: Belt Clip
Useful Information Belt clip Wall mounting ■ To attach ■ To remove Charger Drive the screws (not supplied) into the wall. 25 mm Screws Hooks Mount the charger (A), then slide it down (B) and to the right (C) until it is secure. Space (2 mm) Longer than... - Page 51 Useful Information Base unit (KX-TGP500) Remove the base unit stand by pushing (A) and sliding down (B). Mount the base unit by inserting the screws (not supplied) into the round openings on the unit, then slide the unit down to secure it. Screws 83 mm Space...
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Page 52: Error Messages
Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The called unit is in use. Busy L The line you tried to join is not set to accept other units (page 15, 18). -
Page 53: Troubleshooting
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution... - Page 54 Useful Information Programmable settings Problem Cause/solution I cannot program items. L Programming is not possible while either another handset or the base unit is being used. Try again later. L Programming is not possible while the base unit is downloading data.
- Page 55 Useful Information 4 (status) indicator Problem Cause/solution The 4 indicator continues L An IP address may not have been acquired or the static IP flashing in amber. address is not appropriate. Check the base unit’s IP address: Handset: 1 (centre of joystick) i {#}{5}{0}{1} Base unit (KX-TGP550 only): K (middle soft key) i {#}{5}{0}{1} We recommend to perform the following with your...
- Page 56 Useful Information Battery recharge Problem Cause/solution The handset beeps and/or ) L Battery charge is low. Fully charge the batteries. Refer to the flashes. Quick Guide for details. I fully charged the batteries, but ) L Clean the charge contacts and charge again. Refer to the Quick still flashes or 0 is displayed.
- Page 57 Useful Information Problem Cause/solution I cannot operate recall/flash L Perform the following during a call. functions using the handset when 1 i {R} i ^ it is registered to another base unit (except KX-TGP500 or KX- TGP550 base unit). During a conversation, the L It may be caused by someone using a computer connected to following occurs: the same network as the unit.
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Page 58: Specifications
Useful Information Specifications ■ Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) ■ Frequency range: 1.88 GHz to 1.90 GHz ■ RF transmission power: Approx. 10 mW (average power per channel) ■ Power source: 220–240 V AC, 50/60 Hz ■... -
Page 59: Open Source Software
Open Source Software Open Source Software Parts of this product use Open Source Software. Relevant conditions apply to this software. Panasonic cannot accept inquiries regarding the content of the following copyright and licence information. <<NetBSD kernel>> This product uses a part of NetBSD kernel. - Page 60 Open Source Software Copyright (c) 1982, 1986, 1991, 1993, 1995 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993, 1994 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993, 1994, 1995 The Regents of the University of California.
- Page 61 Open Source Software Copyright (c) 1998, 1999, 2000, 2001 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1998, 2000 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1998, 2000, 2001 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1999 The NetBSD Foundation, Inc. All rights reserved. Copyright (C) 1999 WIDE Project.
- Page 62 Open Source Software * 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
- Page 63 Open Source Software * as the author of the parts of the library used. * This can be in the form of a textual message at program startup or * in documentation (online or textual) provided with the package. * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1.
- Page 64 Open Source Software <<MT19937>> The MT19937 software that Takuji Nishimura and Makoto Matsumoto developed is contained, and this product shall be used subject to the following license conditions. Copyright (C) 1997 - 2002, Makoto Matsumoto and Takuji Nishimura, All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:...
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Page 65: Index
Index Memory full: 52 Menu icons: 10, 11 Index Missed calls: 42 Mute: 14, 18 Additional handset: 41 Phonebook: 20, 23 Anonymous calls: 31, 38 Answering calls Redialling: 13, 16 Base unit: 17 Ringer tone: 28, 34 Handset: 13 Room monitor: 45, 46 Auto intercom: 45 Shared lines: 15, 18 Auto talk: 14... - Page 66 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.