Escene SayHi ES620 User Manual
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Escene SayHi ES620 User Manual

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ES620/WS620/DS620/GS620
IP Phone
User Manual
(firmware:V2.2.6.2-2733)
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Summary of Contents for Escene SayHi ES620

  • Page 1 ES620/WS620/DS620/GS620 IP Phone User Manual (firmware:V2.2.6.2-2733) www.escene.hk Escene Communication...

  • Page 2: Table Of Contents

    Tables of Contents 1. Getting Started ..........................1 About............................1 Illustrate ............................ 1 Features ............................. 1 Technical Parameters ........................2 2. Connecting Your Phone ....................... 4 3. Phone overview ........................... 7 Understanding Buttons and Hardware ..................7 Understanding Phone Screen Features ..................10 4.
  • Page 3 Programmable Keys ........................ 37 Expansion Module ........................38 Audio............................39 PhoneBook ..........................40 Group ..........................40 Contact ..........................40 LDAP ..........................41 BanList ..........................42 Enterprise Phonebook ..................... 43 Advanced ..........................43 Phone Setting ........................43 VLAN Setting ......................... 45 VPN Setting ........................

  • Page 4: Getting Started

    WS620、DS620、GS620.please check the differwnt. WS 620 is wifi phone ,it has wifi module, it is the different from ES620,but the function is the same . WS620E IP Phone supports 6 extend modules that totally contain 192 programming buttons.

  • Page 5: Technical Parameters

    ES620 IPPhone 8 VoIP Line/programmable buttons (dual-colors LED) and support BLF in programmable buttons.  Expansion Module: Up to 6 EMS32 expansion modules and 192 programmable buttons, BLF supported  Extensible Markup Language(XML)  Support PoE and AC power adapter...
  • Page 6 ES620 IPPhone Call Processing Line status indicator (dual-colors LED), Multiple Accounts, Call Waiting, Call Queuing, Line Switching, Auto-answer Call Transfer, Call Holding, Call Pickup, One Button Dial, Redial Speed dial via Phone directory, Dial directly via Call record 3-way conference,...

  • Page 7: Connecting Your Phone

    ES620 IPPhone Connecting Your Phone Your system administrator will likely connect your new SayHi ES620 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
  • Page 8 ES620 IPPhone Figure 2.1 Interfaces of SayHi ES620 www.escene.hk Escene Communication...
  • Page 9 ES620 IPPhone Figure 2.2 Footstand of ES620 5) If you want to connect an ESM (Expansion module), you could connect it (any interface on the ESM) to the EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be connected to the first one too.

  • Page 10: Phone Overview

    ES620 IPPhone 3. Phone overview Understanding Buttons and Hardware From figure 3.1 to figure 3.2,you can understand buttons and hardware about SayHi ES620。 Figure 3.1 SayHi ES620 overview ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○...
  • Page 11 ES620 IPPhone directories. MENU Menu button: Allows you to scroll through menus. Volume button: Controls the volume and other settings. CONFERENCE Conference button: Connect calling / called party to the conference REDIAL Redial button: To Redial the last number. TRANSFER...
  • Page 12 Red, steady: Missed Calls, or phone busy; Hands-free Hands-free voice of the output. microphone Line Expansion Maximum support 6 ESM32 line expansion module (the total of Module 192 programmable buttons) Figure 3.2 Interfaces of SayHi ES620 ○ ○ ○ ○ ○ ○ ○...

  • Page 13: Understanding Phone Screen Features

    Connect to a LAN interconnecting device PC port Connect to a local PC Understanding Phone Screen Features This is what your main phone screen might look like with an active call: Figure 3.3 LCD of SayHi ES620 ○ ○ ○ ○...
  • Page 14 ES620 IPPhone Screen Functions Time and Data Display current time and data Service status 1） : Headset turned on 2） : There are Missed calls 3） : Auto-answer turned on 4） : Mute turned on 5） : DND turned on...

  • Page 15: Basic Call Handing

    ES620 IPPhone 5） : Peer-to-Peer status 6） : dialing 7） : talking 8） : ringing 9） : Transferring a call 10） : 3-ways conference 11） : speed dial key Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button.

  • Page 16: Placing A Call

    ES620 IPPhone Placing a Call Here are some easy ways to place a call on SayHi ES620 IP Phone: : If you want to... Then... --1）Hear the dial tone； Place a call using the Pick up the handset; --2）The first line light and display handset ；...

  • Page 17: Answering A Call

    ES620 IPPhone Answering a call You can answer a call by simply lifting the handset，or you can use other options if they are available on SayHi ES620: If you want to... Then... --1) Your phone ring; Answer with --Pick up the handset...

  • Page 18: Using Hold And Resume

    ES620 IPPhone Speakerphone -or press Line button for the appropriate line, -or press --Press Handset button, （Do not keep the headset mode) , Hang up while using the Headset -or press (keep the headset mode) Hang up one call, but...

  • Page 19: Transferring Calls

    ES620 IPPhone Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call。 If you want to... Then... Talk to the transfer --1) Press TRANSFER button or press recipient before --2) Enter number;...

  • Page 20: Do Not Disturb

    ES620 IPPhone Do Not Disturb You can use the Do Not Disturb(DND)feature to block incoming calls on your phone with a busy tone(Can also be set to their voice mail or other extension numbers, etc.)。 If you want to... Then...

  • Page 21: Expansion Installation

    ES620 IPPhone with held line --2) Press CONFERENCE button, -or Press Soft key --3) press the held line's programmable button, the 3-way Conference establish will Expansion Installation If you want to... Then... --1) Press MENU or OK button > “Function setting” > “expansion Expansion installation installation”,...

  • Page 22: Time&Date

    ES620 IPPhone Time&Date If you want to... Then... --1) Press MENU or OK button > “Function setting” > Time&Date “time&date”, --2)you can select : SNTP: select “enable ”to set parameter: time 、 server 、 daylight SIP server: select “enable ” to set parameter: root can modify date .

  • Page 23: Advanced Call Handling

    --1) Press MENU or OK button > “Function setting” > “Hot line ， You Set up Speed Dials on your phone can configure twelve speed dial numbers on the SayHi ES620 IP Phone; --3) Press OK button or to set and modify:...

  • Page 24: Using The Phone Book

    ES620 IPPhone Using the phone book You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory. The personal phonebook can storage 300 contact entry,and the enterprise phonebook can storage 800 contact entry.
  • Page 25 ES620 IPPhone --5) Press soft key to complete Modify group --1) Press soft key, -or press MENU button > “Phone book”>“Personal phone book”, -or press Directories button > “Phone book”>“Personal phone book”; --2) Press soft key; --3) Select the “Modify group” then press OK button or press...

  • Page 26: Using Call Logs

    ES620 IPPhone LDAP --1) --1) Press soft key, -or press MENU button > “Phone book” -or press Directories button > “Phone book” --2)Select “LDAP”, press the OK button. --3)Select “Search name->name”, then input the name ,and press OK or Del.
  • Page 27 --2) If you want to delete an entire call record list, you have to select this record list from the logs and press Tips • Each call log store up to 100 entries on SayHi ES620 IP phone. www.escene.hk Escene Communication...

  • Page 28: Keypad Instruction

    ES620 IPPhone 6. Keypad Instruction SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad where you can settings for you IP phones, the other you can log in to User Options web pages where you can settings for you IP phones.

  • Page 29: Sip Account Settings

    ES620 IPPhone SIP Account Settings SayHi 620 series IP phone make calls based on sip accounts, SayHi 620 series IP phones can support 8 independent SIP account, each account can be configured to different SIP server. If you want to…...

  • Page 30: Network Setting

    ES620 IPPhone --1) Choose “System setting” > “Advanced settings”； Disable sip account --2) Enter the password required（The default is empty) ； --3) Choose “SIP” > “Account sip”； --4) Choose “Enable account” > “Disable”； --5）Press soft key Network Setting If you want to…...

  • Page 31: Load Default Settings

    ES620 IPPhone Load default settings If you want to... Then... Load default settings --1) Choose “System settings” > “Advanced settings”； --2) Enter the password required （The default is empty) ； --3) Choose “load default settings ”,and press “OK”, then “Reboot” the phone.

  • Page 32: Wifi Setting(Only Ws620 Has This Item)

    ES620 IPPhone Press OK or softkey to set the ring tone, Press softkey to return to previous menu. --1) Choose “System settings” > “Phone settings” > “Volume settings” Adjust the volume level --2）You can adjust the volume level of following types -Ring volume: Phone call ring volume, -Handset volume: Handle output volume，...

  • Page 33: View Status

    ES620 IPPhone -Encryption: the encryption of the WIFI network -Key type: the key type of the WIFI network -Key: the password which you should set to allow yourself to enter the WIFI network View status If you want to see the phone status,Press MENU button > “view status” ,or press OK button >...

  • Page 34: Web Settings

    ES620 IPPhone 7. Web Settings We can configure the IP Phone more handy through web setting. Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example you can enter the default ip of the phone: http://192.168.0.200) into the address bar of web browser.
  • Page 35 ES620 IPPhone After config the network parameter,press next,then you can config sip account for the phone. Press Finish,the base configuration of the phone is complete,now you can use the phone to call with sip. www.escene.hk Escene Communication...

  • Page 36: Wifi Setting(Only Ws620 Has This Item )

    ES620 IPPhone WIFI Setting(only WS620 has this item You can config the WIFI parameters for the phone on the web page. If you want to search the site, you can click the Choose anyone site and you will see, www.escene.hk...

  • Page 37: Wifi Status(Only Ws620 Has This Item )

    ES620 IPPhone WIFI Status(only WS620 has this item You can know what the status of the WIFI from this function. Network You can config the network parameters for the phone on the web page. www.escene.hk Escene Communication...
  • Page 38 ES620 IPPhone Choose network,you will find the following parameters: Field Description DHCP Config the phone get ip info from DHCP server IP Address Config the ip manual for phone Netmask Config the netmask manual for phone Gateway Config the gateway manual for phone...

  • Page 39: Sip Account

    ES620 IPPhone Telnet Port the default Telnet port is 23,if you change it(for example change it to 2003),you must use IP and Telnet port to login the manage page (for example telnet 192.168.0.200:2003).It will take effect on next reboot. SIP Account The phone attempts to register to the SIP server using the account/registrar data provided by the automatic or manual initialization.

  • Page 40: Programmable Keys

    Amount Of Line The line key of account used,default is 2 Account Used Programmable Keys In the Programmable Keys option,you can use all the 8 line keys of ES620 as programmable keys. Choose Programmable Keys,you will find the following parameters: Fiel Description...

  • Page 41: Expansion Module

    ES620 IPPhone Number The phone number relating this programmable key,that is the number you use the programmable key to dial Expansion Module Expansion module is extended Hotline function; you can believe it support more hotline by using Expansion module. You can refer to 2.Connecting Your Phone about connecting of Expansion module.

  • Page 42: Audio

    ES620 IPPhone Audio The IP phone supports the following voice codecs: G.722, G.711A, G.711U, G.723, and G.729A. You can enable/disable the desired codecs via Web interface. Please contact your system administrator for more details about the codecs. To enable/disable the codecs: 1) Choose “Audio>Tone”,you can modify “Dial Tone,Ring Volume”...

  • Page 43: Phonebook

    ES620 IPPhone PhoneBook Group You can add, edit and delete group in a phone book on web page of ES620. 1) Click “PhoneBook” > “Group”, If you want to add a Group, you just ought to click „Add Group‟ .

  • Page 44: Ldap

    Configuration Please note that LDAP Phonebook support on ES620\ES410\ES330\ES320\ES310\ES210, the version must be V2.2.3.1-2210 and higher, then access to the web “PhoneBook>LDAP page, you can find the configured option is like following picture. the detail configure in the appendix.

  • Page 45: Banlist

    ES620 IPPhone BanList You can add, edit and delete banlist in a phone book on web page of ES620. 1) Click “PhoneBook” > “BanList”, If you want to add a BanList, you just ought to click „Add BanList‟. You can edit an existed BanList by click...

  • Page 46: Enterprise Phonebook

    ES620 IPPhone Serial Number Serial number of a BanList Description Description of a BanList First Name The First Name of a ban contact Last Name The Last Name of a ban contact Mobile Number The number1 phone number of a ban contact...
  • Page 47 ES620 IPPhone www.escene.hk Escene Communication...

  • Page 48: Vlan Setting

    ES620 IPPhone When used Phone Setting option,you can set several parameters as follow: Phone Setting DTMF The DTMF transmitted mode,include RFC 2833,Inband,SIP Info BackLight The backlight of the phone LCD Set Time Mode The mode of set time for phone,include SNTP/SIP Server/Manual...

  • Page 49: Vpn Setting

    ES620 IPPhone VPN Setting If you want to use VPN function ,you need to setup a VPN server, you should fill below options. When used VPN Setting option, you can set several parameters as follow: VLAN Setting Enable VPN You can enable/disable VPN for phone and pc VPN Type: There is two choose you can choice.
  • Page 50 ES620 IPPhone Add Group You can add group Delete All Group You can delete all group All users You can add users You can add group After you add group, you can edit or delete group, you also can add user ,press”All users”...

  • Page 51: Trusted Certs

    ES620 IPPhone Trusted Certs You can upload trusted certs. Dial Plan If you want to setup a dial plan, you can click "Dial Plan". Click "add rule" to entry this interface. Dial Plan Setting www.escene.hk Escene Communication...

  • Page 52: Global Sip

    ES620 IPPhone Dial Plan ID The ip of a phone which you want to call prefix The number which you need to press actually if you want to call the phone Called Insert There have two option, Enable or Disable.

  • Page 53: Wallpaper

    ES620 IPPhone Wallpaper You can upload picture on the phone,it can display the picture in different type. When used Wallpaper option,you can set several parameters as follow: Wallpaper Please select picture The type of picture display on the phone LCD,it include...

  • Page 54: Password

    ES620 IPPhone Password You can change the password used to login phone GUI in Password option. In Password option, you can set several parameters as follow: Password Username The login username of the web page Old Password The old password used to login of the web page...
  • Page 55 ES620 IPPhone higher sofrwre or kernel which are put on the software server. The detail information about auto provision you can see the appendix. When use auto provision, you can set several parameters as follow: Auto Provision Auto Provision You can enable/disable auto provision by select on/off...

  • Page 56: Tr069

    ES620 IPPhone Broadsoft This used to compatible the broadsoft format‟s config file Compatiblity Auto Download This used to auto download expansion‟s config from server Expension Auto Download This used to auto download personal phonebook from server Personal Phonebook Booting Checked...

  • Page 57: Ftp Upgrade

    ES620 IPPhone FTP Upgrade You can upgrade the software,kernel and configure file for the phone use ftp. When use ftp upgrade, you can set several parameters as follow: FTP Upgrade Server IP The ip address of the ftp server Filename...

  • Page 58: Http Upgrade

    ES620 IPPhone When use tftp upgrade, you can set several parameters as follow: TFTP Upgrade Server IP The ip address of the tftp server Filename The name of the file want to download from ftp server Software Upgrade Used to upgrade the software of the phone...

  • Page 59: Reboot

    ES620 IPPhone When use http upgrade, you can set several parameters as follow: HTTP Upgrade Select a File Browse the software/kernel/config file you want to upgrade from http Software Upgrade Used to upgrade the software of the phone Kernel Upgrade...

  • Page 60: Phone Status

    ES620 IPPhone When you press „Reboot‟,the phone will reboot. Phone Status You can see the currently status of the phone when use Phone Status option. www.escene.hk Escene Communication...

  • Page 61: System Info

    ES620 IPPhone System Info You can see the system information when used System Info option. Attention: On this interface ,you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel.

  • Page 62: Appendix

    Auto Provision for Software: 1. Create a notepad file named“F000X00.cfg”(the “X” is decided by the model of the IP phone you are using, for example, if the model is ES620, the file name is “F000600.cfg”); *Named rule of the file: F00600.cfg: for ES620, ES610 and ES620;...
  • Page 63 ES620 IPPhone K_uImage_300.bin_version2.1.6: for ES310 and DS312; K_uImage_200.bin_version2.1.6: for ES210 and DS212 Write the new version you want to upgrade and save it on your provisioning server. *Please note that if the version is not older than (and same as) the one on your phone, auto-provision of your kernel would be not available.

  • Page 64: Automatic Provisioning Using Dhcp Option

    ES620 IPPhone 3. If you want to use this file to auto-provision, you just need to modify it by yourself and rename it to the MAC address of your IP Phone with .xml suffix. Extern.xml file on TFTP/HTTP/HTTPS/FTP Server The Extern.xml includes the settings of programmable buttons on the phone and all Expansion Modules.
  • Page 65 ES620 IPPhone 1. Start up the “DHCP Management Console”; 2. Expand the DHCP scope which will contain the phones 3. Right-click on the “Scope Options” node 4. Select “Configure Options” 5. In the “General” tab, scroll down the list of options and identify the option labeled “066 Boot Server Host Name”...
  • Page 66 ES620 IPPhone It supports three protocols in Auto-Provision:TFTP,HTTP and FTP. The format with provisioning server URL is: TFTP: TFTP://192.168.0.201(192.168.0.201 is the default Server IP address) HTTP: HTTP://192.168.0.201 HTTPS: HTTPS://192.168.0.201 FTP: FTP://192.168.0.201 Username: the user to login FTP/HTTP/HTTPS server Password: the password of the user using to login FTP/HTTP/HTTPS server *Username and password are available in FTP/HTTP/HTTPS only (unavailable in TFTP).
  • Page 67 ES620 IPPhone Auto Download Software: Download software from server and upgrade it automatically. Auto Download Kernel: Download kernel from server and upgrade it automatically. Auto Download Config File: Download configuration file from server and update it automatically. BroadsoftCompatibility: If you select this function, you need to put two configuration files (with Broadsoft format) on the provisioning server.
  • Page 68 An LDAP directory can be distributed among many servers on a network, then replicated and synchronized regularly. 2. Configuration Please note that LDAP Phonebook support on ES620\ES410\ES330\ES320\ES310\ES210, the version must be V2.2.3.1-2210 and higher, then access to the web UI￠ PhoneBook￠ LDAP page, you can find the configured option is like following picture.
  • Page 69 ES620 IPPhone 3. Attributes 3.1Common Attributes Abbrevation Name Description commonName Full name of the user. company company Company or organization name givenName Firstname also called Christian name homePhone homeTelephoneNumber Home Phone number Mobile mobileTelephoneNumber Mobile or cellular phone number organizationName...
  • Page 70 ES620 IPPhone Returns all LDAP records which “do not” have the “cn” field starting with the entered prefix. 3.2.2 LDAP Number Filter Description: LDAP number filter is the search criteria for number look ups. The format of the search filter is compliant to the standard string representations of LDAP search filters (RFC 2254).
  • Page 71 ES620 IPPhone Default Value: <blank> Examples: ￠ o=UNIVERSITY OF NEW ORLEANS,c=US ￠ o=SFU,c=CA ￠ dc=escene,dc=cn 3.2.6 User Name Description: This setting specifies the bind “Username” for LDAP servers. Most LDAP servers allow anonymous binds in which case the setting can be left blank.
  • Page 72 ES620 IPPhone Valid Values: Space separated name attributes, see examples below. Default Value: <blank> Examples: ￠ cn sn displayName Requires “cn”, “sn” and “displayName” fields for each LDAP record. ￠ givenName Requires “givenName” field for each LDAP record. ￠ vorName nachName Requires “vorName”...
  • Page 73 ES620 IPPhone Description: This setting can be used to enable calling line identification using LDAP. When the setting is turned “Enable”, the phone performs an LDAP number search for the incoming number and displays the name of the calling party accordingly.

  • Page 74: Ldap Server Installation

    ES620 IPPhone Search Delay(ms)(0~2000): 0 LDAP Lookup for Incoming Call: Enabled LDAP Sorting Results: Enabled LDAP Lookup for PreDial/Dial: Enabled 4. Configuration on Escene Phone 5. LDAP Server Installation 5.1Install OpenLDAP Server on Windows 2003 System Install “openldap-2.2.29-db-4.3.29-openssl-0.9.8a-win32_Setup.exe” according to default prompt,please remember the install path for next steps.
  • Page 75 ES620 IPPhone 2. Please remember the install path. E.g. C:\Program Files\OpenLDAP. www.escene.hk Escene Communication...
  • Page 76 ES620 IPPhone 3. Choose the [Full installation] mode as picture. www.escene.hk Escene Communication...
  • Page 77 ES620 IPPhone www.escene.hk Escene Communication...
  • Page 78 ES620 IPPhone 5.2Configure OpenLDAP Server 5.2.1 Configure slapd.conf file 1. Add “schema” in slapd.conf file Access to the install path (for example,C:\Program Files\OpenLDAP),open the file names slapd.conf,find the command include ./schema/core.schema Add the other commands like: include ./schema/cosine.schema include ./schema/inetorgperson.schema include ./schema/corba.schema...
  • Page 79 ES620 IPPhone 3. Modify the LDAP password Access to the install path,open the file names slapd.conf,find the command rootpw secret Please modify it to the password you want to set. rootpw escene 5.2.2 Run slapd server OpenLDAP‟s install path,for example,”cd c:\Program Files\OpenLDAP”...
  • Page 80 ES620 IPPhone Escene Organization cn=Manager,dc=escene,dc=cn objectClass: organizationalRole Manager description: Escene Address Book Administrator Cmd to execute command “ldapadd -xv –D “cn=Manager,dc=escene,dc=cn” –W –f escene.ldif”. Input the password you set,here is escene. www.escene.hk Escene Communication...
  • Page 81 ES620 IPPhone 6. Install LDAP Client tool in Windows System 6.1 Install LDAPExploreTool2 Install the LDAPExploreTool2 according to the prompt. 6.2 Create the Configurations in LDAPExploreTool2 1. Run the LDAPExploreTool2,access to File→Configurations. 2. Create the New Configuration a. Fill in a name in Configuration option www.escene.hk...
  • Page 82 ES620 IPPhone b. Input the server address on Server option. www.escene.hk Escene Communication...
  • Page 83 ES620 IPPhone c. Press Test connection,the password is blank(no password),press ok,will display Test OK. NOTE: Server name or IP\Server port\Version settings are relate with the settings on escene phone. d. Configure the “cn=Manager,dc=escene,dc=cn” on User DN,and tick the Store password for protect your settings,enter the password which you configure on the server.
  • Page 84 ES620 IPPhone The Base DN will auto-configure if you press the [Guess value]. After the settings above,you can press [Test connection] to test your settings,if it prompt warning message,please re-try the steps above again,we can continue the next steps if the test is passed.
  • Page 85 ES620 IPPhone action to add the contacts. 6.3 Add the Entry 1.Please right click the action to add the contacts. 2.Create new entry. Parent DN: This setting will automatic generation according the Configuration setting. Entry RDN: The format is cn=XXX Object Class(from schema): Select the structure class which entry belongs to, each structure class has its own must attributes and may attributes.
  • Page 86 ES620 IPPhone Please notice the note label on the picture above. After save the settings, you can find the new added entry at the left of the LDAP catalogue. 3.You can add more contact entries by these steps. www.escene.hk Escene Communication...
  • Page 87 ES620 IPPhone ---------------------------------------------------------------------------------------------------------------- Address: Floor 4,Building C,Yuean Industrial Park,Huangcun Road No.51,Tianhe District,Guangzhou,China. Postal Code: 510660 Tel: (+86)20-28096798 Fax: (+86)20-28096786 http://www.escene.hk Technical Support: E-mail: support@escene.cn www.escene.hk Escene Communication...

This manual is also suitable for:

Sayhi ws620Sayhi ds620Sayhi gs620

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