Avaya one-X 9621G User Manual
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Avaya one-X 9621G User Manual

One-x deskphone h.323 9621g/9641g
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Avaya one-X
Deskphone H.323 9621G/
9641G User Guide
16-603594
Issue 1
May 2010

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Summary of Contents for Avaya one-X 9621G

  • Page 1 ™ Avaya one-X Deskphone H.323 9621G/ 9641G User Guide 16-603594 Issue 1 May 2010...
  • Page 2 Avaya. All content on this site, the documentation(s) and the Avaya does not guarantee that these links will work all the time and has product(s) provided by Avaya including the selection, arrangement and no control over the availability of the linked pages.
  • Page 3 Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/...
  • Page 4 ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to the 9621G/9641G Deskphone............9 Overview................................9 Scrolling and Navigation..........................11 About icons..............................12 Administrative messages..........................17 Adjustable stand and display screen.......................17 Using the On-screen Keyboard........................18 Cleaning the screen............................19 Viewing Network Information...........................19 Chapter 2: The Home Screen....................21 Options and Settings............................21 Setting Go To Phone Screen on Calling....................23 Setting Go To Phone Screen on Ringing....................23...
  • Page 6 Chapter 12: About Logging In to and Out of Your Telephone..........67 Logging in to your telephone extension......................67 Logging out of your telephone extension......................68 Logging in as a guest user..........................68 Chapter 13: Avaya Home Screen Applications..............69 ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide...
  • Page 7 Viewing World Clock details..........................70 Using the Weather application........................71 Using the Calculator............................72 ® Chapter 14: Setting up a Bluetooth headset...............75 Pairing a Bluetooth ® headset with your phone....................75 ® Operating a Bluetooth headset........................76 Index............................79 ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 8 ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 9: Chapter 1: Introduction To The 9621G/9641G Deskphone

    The 9621G model does not provide for button module attachment. The "G" designation in 9621G and 9641G means this deskphone model has a built-in Gigabit Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller display area than the 9641G Deskphone and does not have a USB interface.
  • Page 10 You can also recharge some battery-powered devices by using a USB cable to connect the device to your deskphone's USB port. Note: the 9621G does not have a USB port. Message Waiting An illuminated red light in the upper-right corner of your phone Indicator indicates you have voicemail messages waiting.

  • Page 11: Scrolling And Navigation

    To switch between call appearances and features, use the Features button or Calls button in the upper right of the Phone screen to switch between call appearances and features. Touch ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 12: About Icons

    Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen icons available to you that do not appear in this table.
  • Page 13 Your system administrator sets up teams as applicable. Team icon indicating this team member is having calls forwarded. Team icon indicating this team member is busy on a call and not available. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 14 Introduction to the 9621G/9641G Deskphone Icon Description Team icon indicating this team member is busy and is forwarding all calls. Team busy and ring icon. Team busy and ring (more) icon. Team icon indicating a team member is calling. Home screen icon that designates the general phone number for a favorite Contact.
  • Page 15 Access the Home screen WML Browser application (if available). Access the Home screen (telephone) Settings menu. Access the Home screen Calculator application. Access the Home screen World Clock application. Access the Home screen Weather application. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 16 Introduction to the 9621G/9641G Deskphone Icon Description Weather is clear/fair. Weather is partly cloudy. Weather is cloudy. Weather is a light rain. Weather is rainy. Weather is snowy. Weather is icy. Weather is thunderstorms. Weather is windy. Weather is severe storms.

  • Page 17: Administrative Messages

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 18: Using The On-Screen Keyboard

    Introduction to the 9621G/9641G Deskphone Using the On-screen Keyboard An on-screen keyboard appears when you add or edit a contact name or number, or when you personalize labels for your call appearances or features. You can switch between alphabetic and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.

  • Page 19: Cleaning The Screen

    Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous. Your system administrator will instruct you further as to which network information options and settings are needed. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 20 Introduction to the 9621G/9641G Deskphone ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 21: Chapter 2: The Home Screen

    Favorite speed dial buttons, and log out. The exact content of your Home screen depends on how your administrator has set up your system but it normally includes the following standard Avaya features: •...
  • Page 22 602968) for information. Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone model. Network Information shows summaries of network-related parameters for your phone, often used in troubleshooting with your administrator.

  • Page 23: Setting Go To Phone Screen On Calling

    Touch Screen Cleaning disables the display so you can remove fingerprints or other marks from the touch screen. About Avaya one-X provides the release number of your telephone software. Setting Go To Phone Screen on Calling Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when you make a call.

  • Page 24: Setting Go To Phone Screen On Answer

    4. On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off (Disabled) or Off to On. 5. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 25: Setting Redial Options

    When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 26: Setting The Audio Path

    Setting contact names to display during calls You can set your phone to use names from your Contacts list when the calling or called party number matches a number on your Contacts list. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 27: Adjusting The Display Brightness Or Contrast

    7. Touch the desired level on the bar indicator to adjust the brightness or contrast, depending on which attribute you are adjusting. 8. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 28: Turning Button Click Sounds On And Off

    If you do not want to hear error beeps, set your error tone to Off. 1. Press Home. 2. Touch Settings. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 29: Choosing Your Ring Tone

    Changing the display language 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Screen and Sound Options. 5. On the Screen and Sounds menu, touch Language. 6. Touch Language. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 30: Setting The Quick Touch Panel

    Help Desk extension to read “Help Desk.” 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module instead and proceed to Step 7. 2. Touch Settings.

  • Page 31: Backing Up And Restoring Your Data Files

    The top line displays messages to inform you that data restoration from the backup file is in progress and when the restoration is finished. Your options and settings now reflect their previous values. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 32: Browser

    Contact your system administrator with any questions. Access the browser through the Home screen, by pressing Home. If you don't see the Browser option on the Home screen, no Web applications are available for your phone. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 33: Chapter 3: About Features

    Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, contact your system ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 34 Whisper Page Whisper Act Note: If you have personalized labels for any of the features available to you, the personalized label is displayed instead of the feature abbreviations shown here. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 35: Calling A Person From The Directory

    1. From the Phone screen, scroll right to access the Features menu. 2. Touch EC 500. Note: When EC500 is on, the top line displays a cell phone icon; see About icons page 12 for an illustration. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 36 About Features ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 37: Chapter 4: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes (see Setting the Go to Phone Screen on ringing). ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 38 Answering a call ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 39: Chapter 5: Making A Call

    3. To end the emergency call, touch the Drop softkey or press the Speaker button. Clearing a number Touch Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 40: Redialing A Number

    When you find the entry you want, touch that line to dial that contact's primary number. If you have entered ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 41: Calling A Person From Call History

    You can make a call using a “click to dial link” on a Web page or any other screen that provides a dialing link. Typically, a handset icon indicates a line with this type of link. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 42 Making a call ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 43: Chapter 6: Standard Call-Related Features

    A hold timer may display when you put a call on hold. For more information, see Displaying call timers on page 25. 3. Touch Resume or the call appearance of the held call to retrieve the call. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 44: Transferring A Call

    • Touch a participant name and touch Silence to mute the person. • Touch a participant name and touch Drop to drop this person from the conference call. • Touch Refresh to refresh the conference details. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 45: Adding A Person On Hold To A Conference Call

    1. From the Phone screen, touch Details for the line to be muted during a conference call. 2. Select the person you want to mute. 3. Touch Silence. 4. Touch Silence again to take the person off mute. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 46: Dropping A Person From A Conference Call

    You can also turn Send All Calls on or off by using the telephone Features list. Touch Send All or touch Forward to access the main Forwarding menu, then touch Send All Calls to turn Send All Calls on or off. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 47: Forwarding Calls

    3. Enter the number to which you want to forward your calls as the destination. After you enter the forwarding number, you hear a confirmation tone. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 48 Standard Call-Related Features ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 49: Chapter 7: Bridged Call Appearances

    You can join an existing call on a bridged line. 1. Select the bridged call in progress that you want to join.Touch the call appearance of the bridged call in progress that you want to join. 2. Press Bridge. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 50: Making An Outgoing Call On A Bridged Line

    1. Select the bridged line you want to use.Touch the bridged line you want to use. 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 51: Chapter 8: Contacts

    • Touch the contact's phone number to dial the person, or • Touch the Details button next to the contact's phone number to select a different phone number for or see detail information about this contact. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 52: Viewing Contact Details

    7. Take one of the following actions: • To change the name, touch that line and edit the entry following Step 3. • To change the number, touch that line and edit the entry. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 53: Editing A Contact

    On-screen Keyboard on page 18 for more information. 7. Touch Done. 8. To change other contact information, repeat Steps 5 through 7. 9. When you finish changing contact information, touch Save. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 54: Setting Up Favorite Contacts

    1. Press Contacts. 2. Search for the contact whose primary number you want to change. 3. Touch the Details button for the contact to display detail information. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 55: Deleting A Contact

    2. Touch the Details button on the contact you want to delete. 3. Touch Delete. 4. Touch Delete again to confirm or Cancel to cancel the deletion and return to the Contact list. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 56 Contacts ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 57: Chapter 9: Call History

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 58: Adding An Entry From The Call History To Your Contacts List

    6. Touch the Details button for the entry you want to delete to see detail information about the call. 7. Touch Delete. 8. Touch Delete again to confirm, or touch Cancel if you do not want to delete this entry. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 59: Clearing All Call History Entries

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 60 Call History ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 61: Chapter 10: Using Usb Flash Drives With Your Phone

    One way to ensure that the file is in the proper format is to export your telephone's Contacts list to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that ™...

  • Page 62: Replacing Your Contacts List With An External File

    Using USB Flash Drives with your phone uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support site at http://www.avaya.com/support. 1. Plug the USB device into the jack near the center top edge of your phone.

  • Page 63: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 64: Using Pictures From Your Usb Device As A Screensaver

    999 seconds). The maximum allowable height and width for each picture on a 9621G IP Deskphone is 480 x 272 pixels. The maximum allowable height and width for each picture on a 9641G IP Deskphone is 480 x 272 pixels. The picture file must be in JPEG (.jpg or .jpeg) format.

  • Page 65: Chapter 11: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 66 Getting your messages ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 67: Chapter 12: About Logging In To And Out Of Your Telephone

    Logging in to your telephone extension Log in from the initial screen when it prompts you for your extension. 1. Enter your extension. 2. Touch Enter. 3. Enter your password. 4. Touch Enter. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 68: Logging Out Of Your Telephone Extension

    9. Touch the left or right arrow to select the expected amount of time (1 to 12 hours) you will use this phone. You can log out as a guest at any time despite the duration you select. 10. Touch Enter. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 69: Chapter 13: Avaya Home Screen Applications

    Chapter 13: Avaya Home Screen Applications Avaya provides three useful applications with your phone. The World Clock application allows you to find out the time, temperature, day, and date in a selected city or country. The Weather application provides forecast information via an internet service for a location you specify. The Calculator application lets you perform calculations using the touch screen.

  • Page 70: Viewing World Clock Details

    If a temperature is not available, two dashes show in its place. When the local weather is not available, that detail is left blank. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 71: Using The Weather Application

    Depending on the particular location, the High Temperature for Today's forecast may be removed after 2:00 p.m. in that location. 1. Press Home. 2. Touch Weather. 3. Take one of the following actions: ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 72: Using The Calculator

    Note: If you press the Home button and don't see the Calculator application, your administrator has not made this application available to you. 1. Press Home. 2. Touch Calculator. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 73 Using the Calculator 3. Use the on-screen calculator keyboard to enter your equation. 4. Touch the X icon at the top right of the calculator to return to the Home screen. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 74 Avaya Home Screen Applications ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 75: Chapter 14: Setting Up A Bluetooth ® Headset

    ® Chapter 14: Setting up a Bluetooth headset The 9641G deskphone has a Bluetooth interface that supports connection of an Avaya branded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth Headset Profile. ® Bluetooth wireless technology simplifies your work environment and expands the range of your deskphone.

  • Page 76: Operating A Bluetooth ® Headset

    6. Every headset has a stored Passkey, but if yours is not processed, you may be asked to enter one using the dialpad. Avaya products use 0000 as the Passkey; for non-Avaya headsets, consult your manufacturer's documentation. Passkey entry can be up to 16 digits, but most devices use four digits.
  • Page 77 ® Operating a Bluetooth headset handset, briefly press the Call Control button again, or if the handset is still on- hook, simply pick up the handset. ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 78 ® Setting up a Bluetooth headset ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

  • Page 79: Index

    USB file ......... coverage ..............Calculator ..............call history log about ..............Call history, calling from ..........Dialing Options Call Timers setting ..............displaying ............. directory ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 80 History, viewing call details ......... Navigation Arrows History, viewing for calls ..........page control ............ hold right ..............conference calls ........... up & down ............Home screen Network information about ..............viewing ..............™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 81 ............updating ............... redial ................World Clock redial options adding locations ........... setting ..............selecting a location ..........replacing contacts list with an external file ....viewing location details ........™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...
  • Page 82 ™ Avaya one-X Deskphone H.323 9621G/9641G User Guide May 2010...

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