Appendix; Service; Guarantee - TIPTEL 309 Operating Instructions Manual

Appendix

Appendix

Service

You have purchased a modern product of TIPTEL granting a contin-
uous level of the highest quality. This is underlined by a certification
according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the
device, please contact your local dealer.

Guarantee

Please contact your local dealer or importer for details of guarantee
for non EC countries.
Within the European Community the following guarantee regulation
applies:
Your contact for services arising from guarantee obligations is the
authorised dealer where you bought the device.
TIPTEL will grant a guarantee of 2 years from the date of handover
for the material and for the manufacturing of the telecommunications
terminal unit.
Initially, the purchaser shall have only the right of subsequent per-
formance. Subsequent performance entails either repair or the sup-
ply of an alternative product. Exchanged devices or parts shall be-
come the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either de-
mand a reduction in the purchase price or withdraw from the con-
tract.
The purchaser shall notify the dealer immediately of any defects
found. Proof of the guarantee entitlement shall be furnished by
standard proof of purchase (receipt or invoice).
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