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Troubleshooting - HP 575739-001 User Manual

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Troubleshooting

Problem
The video is jerky
There are lines interfering with
the image
I don't want to use ArcSoft
Magic-i Visual Effects with my
IM application
My webcam isn't connected to
my IM application
The webcam buttons are not
working properly
Solution
Many factors affect video quality, including lighting, PC processor speed and
memory, and Internet connection speed. If the video is jerky, you need to
choose a lower resolution setting.
1
Double-click the WebCam Companion 3
desktop.
2
Click Capture
3
Click the resolution list below the icons in the upper-right corner, and select
a lower resolution setting.
Click the Button Manager
the appropriate setting for your location: 60Hz or 50Hz. The interfering lines
should disappear.
Open your IM application and use the preference settings to select a different
video device. See the documentation for your IM application for details.
Click the Windows Vista start button or Start (Windows XP) >
All Programs > ArcSoft WebCam Companion 3 > Launch Utility. If
you have multiple IM applications and you already set up all of your IM
applications, select a different video device in your IM application. See your
IM documentation for details.
Look in the Windows System Tray for the HP Button Manager
icon. If you don't see the HP Button Manager icon, then open
My Computer (Windows XP) or Computer (Windows Vista), navigate
to the Program Files\HP\Button Manager folder, and double-click
the BM.EXE file to restart it.
On Windows XP computers, check to see if the USB Video Device
application and ArcSoft WebCam Companion are both running. If so,
close both of these applications, and then press the Snapshot
button. To avoid this problem in the future, do not click the USB Video
Device icon in My Computer. Instead, use the ArcSoft applications that
came with your webcam.
.
icon in the Windows System Tray and select
icon on the Windows
HP Pro Webcam User's Guide
11

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