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HP 263924-002 User Manual Page 120

Hewlett-packard ip console switch user guide.
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Troubleshooting
Table 8-1: Troubleshooting
Problem
The green activity indicator does not display
when the console switch is powered on.
While viewing a cascaded Compaq legacy
console switch and an IP Console Switch on
separate monitors, the user presses
mouse/keyboard reset button and the OSD
goes blank with a "Mouse and keyboard have
been reset" message.
The mouse does not align.
IP Console Switch system does not recognize
Compaq legacy console switches.
An Expansion Module is not being recognized
by a Compaq legacy console switch.
The OSD is inaccessible.
The mouse and keyboard lose functionality after
the Reset PS/2 button is pressed while
operating a Unix-based platform.
I cannot access the IP Console Switch after
losing my password.
RILOE and ILOE are not working correctly with
the IP Console Switch system.
8-2
continued
Solution
The mouse and keyboard are locked up on the
Compaq legacy console switch. After
approximately one minute, the Compaq legacy
console switch will return to normal functionality.
Refer to the HP IP Software Guide included in
the Rack Products Documentation CD included
with this product.
All Compaq legacy console switches must be
upgraded with SoftPaq firmware version 2.1.0
or later.
An Expansion Module is considered a level of
cascading and therefore cannot be used in
combination with a cascaded Compaq legacy
console switch.
Press the Ctrl key twice.
The Reset PS/2 button is a Windows-based
function. Restart the desktop to gain mouse and
keyboard functionality.
Call the HP Customer Support Center for more
detailed instructions.
The HP IP Console Switch firmware must be
version 2.0.6 or later.
Be sure that the console switch is powered
on and that the power source is valid.
Be sure that the cables are
connected properly.
HP IP Console Switch User Guide

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